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Discussion topic: Very green/turquoise colours instead of blue or black

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This message was authored by Pjm82 This message was authored by: Pjm82

Very green/turquoise colours instead of blue or black

We've had our sky glass about 3 months and since the start some programmes (but not all) show very green colours instead of blue or black. Even the actors eyes glow turquoise instead of white. I spoke to sky tech support last week and the guy agreed it didn't look right but said he needed to get advice from his supervisor and made arrangement to call me back the next day but never did.

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Very green/turquoise colours instead of blue or black

Posted by a Superuser, not a Sky employee. Find out more

@Pjm82 

Persistence is key ..... call them again 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
This message was authored by Cozmicpurple This message was authored by: Cozmicpurple

Re: Very green/turquoise colours instead of blue or black

I'm finding something similar when watching all of the FBI shows.

Whites of eyes teal colour, lots of clothing is the same colour.

Even like you say some of what may well be black is teal/turquoise.

 

Is it the TV or the programme?

This message was authored by PAULJM1 This message was authored by: PAULJM1

Re: Very green/turquoise colours instead of blue or black

I spoke to Sky tech support several times at length. They remotely checked all our tv settings and could not find any errors. I have found that the three different FBI shows all give the same green colouring instead of blues and blacks, when played on demand from box sets,but if you find the show being shown on live tv then the colour is normal. We watch numerous different US shows on box sets and very few others have issues so I'm guessing it must be down to this particular programme. Sky did suggest that if the problem persists they might have to replace the tv set but I'm yet to take them up on that. Would be interested if others could watch some of the FBI episodes and report here what they find with the colour.

This message was authored by Cozmicpurple This message was authored by: Cozmicpurple

Re: Very green/turquoise colours instead of blue or black

Yes....it would be interesting to know.

 

I'm sure it's only these series that it happens with...and I do watch them all on demand.

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