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Discussion topic: Can’t connect sky glass with activation code

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This message was authored by Tplate This message was authored by: Tplate

Can’t connect sky glass with activation code

When I enter the sky glass activation code in my sky account it says the error message"check your sky glass. If you're not connected please try again later" . Have tried resetting router and tv and used a few different codes but nothing works

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This message was authored by LisaMarie1 This message was authored by: LisaMarie1

Re: Can’t connect sky glass with activation code

I am having the same problem. I have only had the TV for 3 days. I've factory reset it and done everything that was recommended with no luck 😞

This message was authored by mikealanr This message was authored by: mikealanr

Re: Can’t connect sky glass with activation code

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tplate @LisaMarie1 

 

According to the guidence published by sky. You need to power your Glass off at the wall and then try again. If it doesn't work you will need to contact Sky customer services (we are fellow subscribers).

 

https://www.sky.com/help/articles/setting-up-sky-glass-linking-unsuccessful

 

Additionally the perceived wisdom is that you shouldn't factory reset your Glass unless instructed by Sky, due to account linking issues which may need a back end team to resolve, so likely you will need to call them @LisaMarie1.

 

You can find the number on this page: https://www.sky.com/help/home - scroll down to need more help, click the drop down and you will see the contact number.T he forum software doesn't allow us to post numbers.

 

Hope you both get sorted 

 

MikeAlanR

 

 

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by LisaMarie1 This message was authored by: LisaMarie1

Re: Can’t connect sky glass with activation code

Thank you @mikealnr I will have to get into contact with them. 

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