Sky glass lipsync issues

[Fothergill1]

Hi @ABS123 Yes like you I have always found that a quick flip to another channel and back again works for me and takes about 2 seconds and you are back in sync.  Another way is to rewind for a couple of seconds and then press the back button to return to live TV.

I suspect many customers posting on the forum have a more serious lip sync problem but the above is certainly worth trying.

[Stevieboy82222]

Yes that works for me also. But for what it costs shouldn't have to do it once an hour. Watching football where you can't see lips makes it tricky. You hear the goal before you see it. Still a pretty awful product

[STM619]

I have called them three times always get the same response - my broadband which is the best sky offers - is overloaded they bkss as nex it on my ring doorbell - utter joke I've been told I can have Sky Q box & y see my sky glass as a tv & pay for both!

[jobsworth123]

It doesn't matter which option you choose the issue is still there on pass through and pcm

[Jporch316]

Guys - it's a current known issue .... please fill in the form in the post marked as answered (by a sky employee). The data is needed to pinpoint the exact issue to speed up a fix.

[MRackley]

Into 2025 and still having this issue. Paying silly money for this ervice as well. - What are SKY doing to fix this ?

[Mark39]

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@MRackley wrote:

Into 2025 and still having this issue. Paying silly money for this ervice as well. - What are SKY doing to fix this ?

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Filled the form in to help them investigate?

[2393.m15hK4.0591]

Yes I totally agree pay for a service that is faulty not great at all

[2393.m15hK4.0591]

Yes totally agree paying for a service that is faulty they better find a solution ASAP

[amagluglug]

CHANGING SKIES

Sky teases launch of new ‘smarter, brighter and better than ever’ mystery product coming in weeks

here is the headline I mentioned in an earlier post!! Yet they can't sort our lip sync issue

[2393.m15hK4.0591]

They should get this sorted first

[Mike1962]

I have had this same problem for several weeks and looks like it's down to my broadband speed dropping from 20mbs on the 18th December to 10mbs now. I have contacted sky who have offered me the chance to cancel the subscription. They are telling me that the service provider in my area cannot provide the speeds to guarantee my sky glass performance. I've had glass for 2 years with no problems until now! Waiting now for them to investigate further but I cannot use my sky glass with such a slow speed 🤔😩

[Jporch316]

Just a note to any newcomers to this thread ....

when completing the form it will ask for your device MAC address. You can find this in the settings menu where there will be a wireless and wired MAC address listed 

[TamBren]

I had the same response. I'm overloading. Total **bleep**  never had issues with TV like this until recently and have the same highest broadband they offer and same devices connected. It is getting beyond a joke. If it happens tonight during footie I fear the tv will end up in the garden! 

[chrissyS]

Same, I wish I'd never bought this rubbish. Nothing but problems since it was out of the cooling off period.