Sky Sports on Glass Constantly Dropping

[dpjrichards]

I'm getting properly p*s*ed off with Sky Sports streaming on my Sky Glass. 

I have the TV connected to my EE 5G Smart Hub via ethernet and my test speeds are always between 250 and over 400 mbps with 5ms of jitter yet whenever I watch Sky Sports it's only a matter of time before the feed starts to glitch and then drops out altogether. Sometimes it can run for 30-40 minutes without issues and other times it might be a problem straight away. It's absolutely infuriating. 

This seems to be a specific problem with live sport and limited to Sky Sports HD and UHD (no issues with live sport on Prime or Discovery+) and no issues with other broadcasts whether it's UHD or HD.

The problem is of course the same on WiFi and only on our Glass TV not on other devices. 

Rebooting the TV brings temporary respite but it's only a matter of time before the problem starts again and if anything the problem is getting worse! 

[Tom-W19]

Hi @dpjrichards 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[HolyMolly]

Having very similar issues with Sky Stream and EE 5g. Usually able to start streaming on demand content or live channels and then 10-30 mins in we get a blue screen with the technical fault message. Speed tests are all ok and the fact that streaming initially works it seems odd that it suddenly decides to stop. The number of movies I've seen the first 20 mins of is very frustrating. Can someone please suggest anything to try? 

[Exiled-in-HH]

Watch a UHD/hdr demo on YouTube .in nerd stats mode ... does the  connection speed gradually decrease?

[HolyMolly]

The speed doesn't decrease but can see it fluctuates quite a bit although not dropping below 40 mbps and mostly 80+. Tested using the YouTube app on stream as well as the app installed on TV and no difference. The issue is mostly occurring with Sky on demand content and then less often with live channels.