Hi @davy9984
You will need to add whole home and take a puck. Once set you you can call Sky and ask them to deactivate your Glass (remove it as the primary device from your account), you can then cancel whole home and your puck will be your new primary device.
However it might also be worth reaching out to ServiceTech, Sky's repair partner. They can repair everything apart from screens as per this help article: https://www.sky.com/help/articles/sky-glass-tv-repairs
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
