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Discussion topic: Speed sky glass needed at its inception

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This message was authored by Tenor This message was authored by: Tenor

Speed sky glass needed at its inception

Does any one know the speed sky glass needed at its inception. I signed up 2yrs ago and have had problems with broadband from early on and this is now catastrophic in terms of interrupted reception including total cessation for ages before anything come back.

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This message was authored by GD1 This message was authored by: GD1

Re: Speed sky glass needed at its inception

Posted by a Superuser, not a Sky employee. Find out more

@Tenor   Sky Glass/Stream needs at least 25mbps for HD & 35mbps for UHD, you can check what speed is getting to your Glass TV by opening the netflix app, going to Get Help and run conection test.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Speed sky glass needed at its inception

Posted by a Superuser, not a Sky employee. Find out more

@Tenor 

 

The initial advice from launch in October 2021 was revised in April 2023.

 

Until recently, Sky was stating that the new service would work with any broadband ISP, albeit with the caveat that “all content on Sky Glass or Sky Stream is streamed via broadband, minimum speed of 10Mbps required” (download). The 10Mbps figure reflected their requirement for streaming in at least High Definition (HD) quality, while 25Mbps was only recommended for those streaming in 4K/HDR and with Dolby Atmos.

 

However, the bad news is that Sky seems to have updated the small print on their Sky Stream product page, which now states this: “All content on Sky Glass or Sky Stream is streamed via broadband, minimum speed of 25mbps required.” In addition, they’ve also raised the recommended speed for those streaming in 4K/HDR and with Dolby Atmos from 25Mbps to 30Mbps.

 

https://www.ispreview.co.uk/index.php/2023/05/sky-stream-tv-customers-now-need-a-25mbps-broadband-sp... 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Speed sky glass needed at its inception

Posted by a Superuser, not a Sky employee. Find out more

Also bear in mind that if you have other devices using your bandwidth simultaneously this could impact the required speeds 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
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