Hi @SarahC4
Have you tried a reboot in the first instance. Go settings > system management> resets and updates > reboot.
Also when you say working, is live TV working? What exactly is happening when you refresh apps? The process isn't instant and can take up to 24 hours anyway.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
