Geo location servers - issues with incorrect IP location

[Chloe-W22]

@jm1403 Thanks, could you private message me your IP address please?

[jm1403]

 @Chloe-W22 

Will send to you this evening as currently at work. Thanks

[Chloe-W22]

@LDS88 @JFP23 Can I double check what content you're struggling to access, and if you have any screenshots please so I can have this looked at 🙂

[Bdoncaster]

Hi good afternoon I have woken up with the exact same issue this morning and on the sky glass screen it says you can't watch this from where you are right now are you able to help please

[jm1403]

Who is your internet provider?

[MarkGoldsmith]

@Bdoncaster restart your router. That should allocate you a new IP address which will hopefully be a UK IP.

[SteveT76]

Hi,

I have the same issue. I have just moved to full fibre with a static IP address and get the Failed location check when downloading content. I have already contacted my internet provider, and still waiting for a response. 

Is there anything that can be done as it makes sky services pretty pointless. 

thanks,

[MikeLewis]

NOT a niche issue. This is happening to me and others. 

[Chodley]

If it's affecting 500 people out of millions of subscribers, it's still a niche issue really but no doubt absolutely frustrating to them.

I would send a direct message to Chloe as per her post above, because I've escalated a couple of these and it doesn't look like they got picked up (unless it was done privately, normally there's a confirmation post in the thread)

[MikeLewis]

Sky has brought in a number of international IP addresses that they've not registered properly as now being in the UK. I imagine that more would be complaining if they streamed or used website such as national lottery, which checks for geo location every time you log on. 

it's a lottery on which you get after a router reset or a power outage. Needs to be properly escalated and resolved. 

[Chodley]

This thread is about the reverse of that problem isn't it? Where a non-Sky ISP has done that and the Sky TV service is blocking it because its Geo IP data is inaccurate / out of date.

[adrian18]

I have the same issue since we moved to fibre optic , please can you help me/advise

[SteveT76]

So,

I eventually had this sorted. 

Sky resolved it. They added my static IP address and it worked. 

It took 3 months, however, it did get resolved. An engineer visited and had it referred to a specialised team. At that point, within a week, it was resolved. 

Thanks,

[Chloe-W22]

Hi @adrian18, who is your ISP and what is the exact issue you're having?

[adrian18]

They are called Shere Internet , when I go to download programmes on Sky box i get an error message "Failed location check" 

Had an online chat yesterday with your helpline which asked me to update software for box but it need not work , it looks like someone in Sky needs to reset the location (by the way we have not moved location or box , it is all in the same place!)  which seems to be the answer I see on this community board