Serious issues with Sky glass

[Claire226]

I hate our sky glass. We have so many problem with it. Constantly on a daily basis, freezing, dubbing, black screen.

they have said you have Sky Glass so you are tied in and nothing we can do.

despairing with it. The worst product in nearly 2 decades just awful: I don't recommend at all. Any advice. 

[Stib52]

We are having similar issues with Sky Glass. Screen freezes than screen goes black and message that says "Please wait for your program to load".  Service tries to recover but picture and speech is out of sync by 5 or 6 seconds. We have the highest spec broadband with BT so this is not a local connectivity issue. Seems to happen from 8pm every 2nd or 3rd night. 

[MartinV]

Had my sky glass TV for 3 years and honestly, I'm starting to get absolutely sick of the bugs that continue to be happening! unable to load live TV programmes, sound out of sync with picture, screen freezing, blank screen, unable to manage continue watching section just to name a few issues! 

I would absolutely not recommend sky glass but replacing a 65 inch TV is not easy and certainly expensive! it amazes me how many negative comments I have seen yet sky utterly oblivious and seem to do absolutely nothing about the issues

[Taz712023]

We have exactly the same problem, we've had a replacement, I'm contacting them again too get it changed it's frustrating and would never have got it if I'd know it was going too be this much of an issue

[peter-marlow+1966]

Is your  network standby mode on this is in the settings  under startup  and standby, is the wifi setting on, also to watch  the tv you  need a minimum  of  25mps  to watch  hd channels  and a minimum of 35mps  to watch  in uhd, also the devices that  are connected to your  broadband  the weaker the signal  to each device, if you can connect your  tv to the  hub  by an ethernet cable  it is more stable, i have both of my 55inch sky glass tvs connected  this way  and have never had any problems, also dies your  broadband provider  do any sort of wifi  booster which  my help especially  if  you  live in an old  house  as they are solid  brick walls  and do effect  the signal  in the house