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Discussion topic: My Sky Glass is always lagging, freezing, stuttering and going out of sync ( occasionally) Gets wors

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This message was authored by Jayboy1990 This message was authored by: Jayboy1990

Re: My Sky Glass is always lagging, freezing, stuttering and going out of sync ( occasionally) Gets

Posted by a Superuser, not a Sky employee. Find out more

This is interesting. 

I have seen this on my own, my parents and my sisters tvs. 

the menus become slow to navigate, and button presses are instantly recognised. 

iv noticed that a reboot of glass rectifies it. 

it's seems like some memory over the days usage is possibly creating the lag. 

this has all happened since the latest software update. 

edit- all 3 tvs are Ethernet connected to fttp connections. 

thanks

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I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
This message was authored by AlbMannu This message was authored by: AlbMannu

Re: My Sky Glass is always lagging, freezing, stuttering and going out of sync ( occasionally) Gets

I experienced issues with lag and audio/video desynchronization, especially with the YouTube app. I managed to fix it by disabling the automatic viewing mode and setting it to manual (from the general settings of the TV). I assume the processor struggles to handle sudden scene changes...

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