Sky glass

[Tricia82]

I have sky glass and my continue watching tab has dissapeared has anyone else got same issue and any ideas what to do to get back done reset and still nothing

[Jporch316]

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@Tricia82 wrote:
I have sky glass and my continue watching tab has dissapeared has anyone else got same issue and any ideas what to do to get back done reset and still nothing

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Have you tried pulling the plug totally for 5 mins ?

or have you opted out of the data collection process on your account ? I believe this is required to track your viewing 

[Tricia82]

It was fine yesterday and yes done all that and nothing 

[Tricia82]

Everything is switched on on my account 

[Tricia82]

It is the same on my sky stream puck in bedroom it not showing 

[Jporch316]

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@Tricia82 wrote:
I have sky glass and my continue watching tab has dissapeared has anyone else got same issue and any ideas what to do to get back done reset and still nothing

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Are you sure you haven't changed the data settings ...... if not it may be worth you checking they are on - see link below on how to do it  

https://www.sky.com/help/articles/gdpr#:~:text=Select%20My%20Details%20from%20the,them%20to%20on%20o....

[Tricia82]

Yes it all on 

[Jporch316]

I will escalate your post to the online community support team - it will be later this week before they sent you a message due to the bank holiday 

Lockout for an invitation to chat from them 

[MarkGoldsmith · Accepted solution]

It might be worth turning the Data & Personalisation setting OFF, clicking save then a few minutes later turning it back on again.

It may take a little while for the CW rail to repopulate but it should work as its worked for others who havd had a similar issue in the past.

[Tricia82]

Hasn't got save option 

[Tricia82]

How long does cw rail take roughly to come back after switching settings on and off

[MarkGoldsmith]

I believe it can take a couple of days for it to repopulate

[Tricia82]

It comes back and I  watched something and it still showing have 28 minutes left to watch even though watched to the end how do I sort this 

[Jporch316]

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@Tricia82 wrote:

It comes back and I  watched something and it still showing have 28 minutes left to watch even though watched to the end how do I sort this 

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It will update itself in time 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Tricia82.