Sky glass tv remote not pairing with the tv

[Gboyex02]

Hi, 

we  got a sky glass subscription back in September but the remote supplied with it is not pairing properly with the tv. This means it does  not control the tv hence the tv has remained unused.

please can I get help with this issue

[Gboyex02]

Hi, 

we  got a sky glass subscription back in September but the remote supplied with it is not pairing properly with the tv. This means it does  not control the tv hence the tv has remained unused.

please can I get help with this issue

[Mark39]

Press 7 + 9 on your remote together for 3 seconds, then press 1 + 3 together.for 3 seconds.

If that doesn't solve the problem, tell us more about 'not pairing properly'.