Send Thanks to Sky

Just wanted to say thanks to Mark - a sky engineer from Slough. It was first call 29 Dec. He was excellent - knowledgeable, friendly and prepared to go out of his way to try find a solution to get our Sky Q multiscreen working properly. An example of excellent customer service. Many thanks Mark.  ... View more

Cannot remember the gentleman name but called at 14:57 after I'd called earlier to a unhelpful lady, he did a great job and was very chatty on the phone not only did I get a discount on the phone sim I rang about he also give me another discount on my original sim great customer service. ... View more

Hello   this is just a general shout out to say thank you to everyone in Sky for always providing us with such an amazing level of service! Over Christmas our old tele stopped working so we decided to take the plunge and upgrade our package to Sky Glass.  I can honestly say it's been the best decision we've ever made! to have it delivered so quickly, even over the festive period, meant that we had no disruption to our holidays, the lads who delivered it were incredibly professional and had it up and running in no time! We all love how user friendly the tv is and the picture, sound and quality are all superb.  We're just very grateful to everyone we have been in contact with over the years and wanted to send a huge thank you for everything.  All the best The Phillips Family  ... View more

Many thanks to Animesh for all his help today in renogiating our Sky contract by telephone . He was very friendly and understood why I was confused.  He sorted out an extremely good contract for us.  A very good ambassador for Sky.  Thanks again ... View more

very good idea to have sky bro band ... View more

Mariana came to connect the  full fibre to our house after open reach had done their bit. We were very impressed with her work,  she suggested an alternative (more tidy and sensible) route for the cabling. she was very tidy and also got our sound bar working with the tv properly. We think she is a great ambassador for sky.  well done and thanks again   ... View more

We would love to send Jay  a big thanks for how he handled our problem today about 13.00 hrs 3/1/25. Our internet kept coming and going and even getting offered our neighbours settings. Our router is really old and have reset it and moved it so many times so thanks to Jay we've a new one arriving in 3 to 4 days. So pleasant and helpful thank you again Jay. Kathleen & Ian Aberdeen  ... View more

Michael on the helpdesk today, 28/12/24, was very helpful and patient with the issues I was experiencing on glass tv. He worked through the problems one by one with consumate professionalism and solved the issue. Well done Sky on employing the right people. ... View more

Had a very lengthy call with Shiv yesterday (45 minutes)!!   He was very helpful and friendly and we had a few laughs.  He  asked if I would complete a survey but this hasn't appeared in my in box.  I would give him 10/10.  Please track him down and pass on my thanks. ... View more

Upgraded from Sky+ to Sky Q this morning. Darren explained what he'd be doing outside and then inside and gave us a quick demo when all set up. All sorted just after 9am. Excellent!  ... View more

Special thanks to Sarah from the house move team for helping with moving our service to our new home. When things didn't go the way we planned with the sky package we wanted she made a plan to sort it, including booking a call back at a convenient time for me to make final adjustmentments.. She explained the process over the phone and what computer wizardry she had to do to get the system to do what we needed it too. Thank you so much for all your help, it was one less stress in an already stressful time. 😀 ... View more

Big thank you to Sheila for sorting two hours worth of problems.  She was calm and understanding sorting out our 3 items.   Rating 10 out of 10 ... View more

I was helped today by Hassan from Sheffield. He was fantastic. He found out I had a connectivity issue with my Sky Fibre, and promptly arranged a Open Reach engineer to come on Tuesday 24th of December between 1 & 6 PM. He also gave me a credit for one month's internet. Which I was very happy with. He also took time to look at my phone, and other devices I have, explaining everything as he was doing his job. Nothing was too much trouble. Very Happy.  ... View more

I would like to pass on our thanks to Alison at the mobile store at the Intu potteries centre where she was more than helpful on Friday 20th December 2024    I had a bad experience with a call taker when I rang the main line a few days prior asking to upgrade to sky glass. They basically fobbed me off saying your best ringing up when your contract expires because they can't give me the best deal. I found this incredibly frustrating.. I was a customer wanting to pay you more!  I decided to enquire at the Hanley mobile store. Alison was brilliant. Very knowledgeable. Ensured I knew exactly what I was signing up , and let me know when I could cancel certain elements of my package to reduce my monthly price as there were some things which I know longer want to keep. She also ensured I signed the agreement to lock in my delivery date there and then !  Alison's service was brilliant to the point I will never ring up sky again. I would rather go back to Alison at sky store at the shopping centre and have the inconvenience of a 40 minute round trip as I know I will get what I need.  Alison was able to upgrade me to sky glass with no problem at all and yet some one on the main sky line didn't seem interested.  please pass on my thanks to Alison as she has managed to keep you a customer and also managed to have that customer pay you more each month    ... View more

I would like to say a massive thank you to Paul for being so attentive and genuinely caring about the situation that I was faced with. I tried to order a sky glass TV and I faced a few problems, Paul done his absolute best to try to fix the situation. He gave me regular updates on the order, and told me all of my options, supporting whichever decision I went with regarding My Sky. Paul really went above and beyond and didn't make me feel like a nuisance at all! Promotion for Paul!  ... View more

I just called up to cancel as we can no longer afford the contract. I talked to Lorry (Lorri?) and she was brilliant. She listened and she offered us choices. She expmolained the pros and cons and I don't feel judged for struggling to pay recently. She was a refreshing change from the normal call handlers at sky.  I hope I get through to her again next tirm ... View more

Hi.  I recently received notification from Sky Ireland (RoI) that Sky+ red button wouldn't work on some sports channels, and best switch to Sky Q.   Took a call Jackie in thier marketing dept., and talked me though what was required, and when I mentioned the cost, she advised me to call customer service. Did so, reducing my monthly bill by 50 Euro.   I arranged 12 months subscription to Sky Q. Date booked in 13th Dec. Barry, the sky engineer texted night beforehand to confirm time. He arrived on time, very polite, efficient and explained well everything about Q box and mini box.   Just some positive feedback on Sky services.  ... View more

Vasil helped us with our issues/yesterday.He has arranged for an engineer to come. When we spoke it turned out he was in Bulgaria... EXCELLENT chap... helpful and pleasant. He deserves recognition for his kindness.       ... View more

Had to ring sky this morning re a problem on my sky stream puck. Excellent friendly assistance. Was honest that the fix should work but might not and a new puck might be required. Stayed on the line for a long reboot/ reconnect procedure . And it did work! Didn't get / don't remember his name unfortunately but very impressed with him.  ... View more

I moved home (Wolverhampton) on 14/12/24 and had a visit scheduled to install SkyQ at my new property. He arrived and informed me that due to my flat being on the second floor, plus various other issues, including a tree,  I am unable to have a dish. He explained that I could have a streaming service. I had expected that, so was fine with it. He then asked me if I had an ariel cable, so that I could watch some TV, whilst waiting for my streaming and broadband to be connected. When I said no  he proceeded to make me one!! It didn't work but I thanked him anyway. I tried setting it up again later ... and it worked!! It meant that I could watch Freeview, instead of sitting in silence all weekend. He left my flat thinking it hadn't worked but it did. I'm so sorry I don't remember his name but I want to say a massive thank you to him for being so kind and going above and beyond for me. Xxxx  ... View more

Thank you to Ash he was in store in Cardiff on 13/12/2024 thanks to him he helped me with my purchase and helped me purchase a new iPhone which was really good and I was very satisfied and happy with my device. Thank you to Ash I rate him ⭐️⭐️⭐️⭐️⭐️ ... View more

I have been waiting for a Sky feedback e-mail to be sent to me so that I can report back on a "Sky expert" who went out of her way to solve my issue. This has not been forthcoming so I am using this method to make contact. My problem started back in November when I couldn't access my e-mails due to a "two step verification" blockage. The code would not come through to my SMS messages. I was given two "Complaint IDs" while being passed through six different so called "Sky experts" over a two week period.  I was eventually in communication with Taslim from Bengaluru who persevered and made every effort not to be beaten by my problem. I was on the phone to her for over an hour on the afternoon of Tuesday December 10th 2024 and she resolutely stuck to the task of solving my issue. She was finally able to remove the two step verification off my e-mail account but could not verify whether she had been successful or not due to a lag in the operation of the systems. She arranged to phone me back the next day (Wednesday) to see whether what she had done had worked. Without any further delay Taslim phoned me back the following afternoon and found out from me that she had indeed been successful, as I had got access to my e-mails a few hours after her signing off on that Tuesday afternoon. I am most grateful to Taslim for her efforts and would thoroughly recommend her for recognition for her due diligence in solving my problem. She was extremely polite, patient and friendly throughout our contact and if there are any rewards within the Sky organisation for recognising excellent customer relations I would thoroughly recommend Taslim as a worthy recipient of such recognition. Yours faithfully. Roger Rees. ... View more

Tracy had been great tonight.  Formal complaint not resolved no callbacks hence finding ourselves ring back in again.  Tracy who picked up the call has gone beyond what I would expect and been a great help in moving our complaint forward.  Happily give her a 5 star + rating every time and a domino's  ... View more

I contacted Sky move and spoke with a lovely employee called Maggie. She was able to sort out my home move and even managed to save me some money but putting the broadband into comparison.l meaning I would pay the same price not the £10 increase. She recognised that I am a Sky customer and have been for the past 6 years and thanked me for taking Sky with me. She went above and beyond and was very cheery and polite throughout the call. Every aspect was thoroughly explained and she made the entire process seem effortless.  We need more Maggies in our community!  This employee deserves a bonus and is an asset to Sky! Thank you!  Abby ... View more

I think this person neeeds to be recognised and appreciated, I do not normally leave feedback but this person made me happy. So, I  wanted to take a moment to express my heartfelt thanks to Nicola for her exceptional customer service. Nicola your bright and bubbly personality, shone through on that call today (12/12/24 between 19:48 - 20:09) made my experience truly delightful. Her professionalism, patience, and willingness to go above and beyond did not go unnoticed. She even keep a flow of conversation and made me laugh. She is a credit to your team, and I am grateful for her assistance. Thank you once again NICOLA, for your outstanding service! Have a wonderful Christmas 🙂  ... View more

Many thanks for the tickets.  We had been previously so had decided not to go this year but the free tickets changed our minds. The lights were better this year and the grand children loved the lights. Thank you. ... View more

I called Sky today to talk about my broadbandconnection, and spoke to a gentleman who got tested my broadband got asolution. he asked me to complete a survey after the call, which I thought would be sent to me as an email. he was great guy thanks  ... View more

Thank you Stephanie for your great help today you did a terrific job and was helpfull and understanding, i was expecting to receive an on line survey ... View more

I'd like to start by saying OMG what a lovely chap I spoke to today. Liam could not of been more helpful, he was very talkative putting me at ease straight away, extremely  knowledgeable and explained every detail in a way I could understand, which I was grateful for. He told me the process of what he was doing and he even said he would text me in 2 days to let me know how it was going and call me in the n next 7 days to let know all is complete. I which every customer service department offered this kind of service....the world would be a happier place. Make him a role model for future employees I say 😄😄 my surname is Morgan at Lansdown House if you need to look at my account as to who I spoke too.... ... View more

We would like to send high praise to Simon our Sky Engineer in North West Norfolk. He has helped us twice now and was superb in his knowledge both times and very considerate and understanding withy elderly mother and father as well. Please highly commend him and thank him most sincerely for us. I hope he is a very valued member of your team. ... View more

Saira listened to my concerns and validated the issue I had experienced for two weeks,  which had not been taken seriously by other workers.  Saira reassured me, was kind and professional,  and arranged appropriate support.  My broadband problem was then fixed by the Open Reach engineer as Saira had informed him about the problem fully.  Saira then followed up few days later by a phone call.  Excellent service Saira and thank you very much!  ... View more

Hi @Gavin   We were due to have our broadband installation on Monday 3 December 2024. However as I booked an engineer on a 1~6  slot as we had appointments in the morning. The  outreach engineers left a note to say they had missed us. But would nit be back. I phoned sky services & dealt with Leilla. She was so professional, helpful pleasent & went above & beyond to resolve this situation. She said she would call me back later on rhat day & she DID.    I just want you to know her customer skills were (are) excellent. I felt her need to help us to get a definite resolution.  She is an asset to your team, & I would like you to know what a pleasure it was to have dealt with her. She organised everything for today to go ahead with the installation ~ & it did go ahead! We are delighted with her leaving no stone unturned & please pass on our thanks to Leilla she is a superstar & we are so thankful we managed to meet a gem albeit on the phone.  Thanks & Best wishes to Leilla (Sheffield office)      ... View more

We have recently changed from BT internet to sky (we already have sky tv). You got my bill down already but I called as have no internet in my kitchen, whoever I spoke to gave me another deal beating the already good deal and now you are sending me a booster to deal with the lack of internet in my kitchen. Brilliant customer service and fantastic team members who helped with this. I can't remember their names but they definitely deserve recognition for being the best customer service I have ever spoken to. So a big thank you  ... View more

The process for ordering a new remote is excellent.  Really simple to set up, batteries also included - great service. ... View more

I called Sky today to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. I didn't catch her name but I wanted to thank her and ask if the survey can be sent to me. She was great!  ... View more

Firstly a great big thanks to Gareth from Wales, what an absolute joy to deal with, from start to finish nothing was too much trouble, an excellent employee, did what he said he was going to do, and got on with his job, you need more Gareths in your company.    Your call centre overseas had no clue, as always, even saying I hadn't paid my bill, in fact I had been billed twice for the same thing, I know they must be cheaper to employ, but what's the point if they get everything wrong, and it's every time the call gets through to them, I dread the accent, and try again until I get a UK voice. Gareth top man, you will be in charge one day I'm sure of that 👍     ... View more

I just wanted to say a massive thank you to the second advisor I spoke to on the phone yesterday 02/12 about changing from sky stream to sky Q, he was amazing! so helpful and was patient whilst dealing with the switch and finding me the best deal   THANK YOU! ... View more

Shout out to Reshuan!   I'm not sure where this guy is based in India or if I have his name spelt correctly however I have to say given the general support space he put sky up there this morning and looked after me with a continued new contract.   Keep doing what you are doing as it makes the heart of the company turn over more positively the way it should be by supporting it's products and customers alike.   I always leave room for improvement and every day's a school day so I'm giving Reshuan a good 9 rating out of 10.   Support is key if you do it right. Communication is first as it sheds light.   Thanks and regards for this morning.   Richard  ... View more

Dear Sky,   I have just signed a new sky mobile contract. I was helped by Sakshi and Delicia. Both of them were very helpful and explained the process of activation with the PAC code!   Thank you very much 🙂 ... View more

Thank you to Josh in Basingstoke festival mall pop store. I am a new customer to sky and he made the process of signing very easy and explained all the available packages. Very friendly and professional. ... View more

I was very pleased with your operative Meza yesterday when she sorted out a new package for me. A lovely telephone manner and I promised her 11 out of ten!  John ... View more

The recent upgrade has resolved my problem with pixrlation. ... View more

Hi, I just want to say a huge thanks to lori for all her help today. Not only did she help me with my bill but was also very understanding about my situation. Thank you so much. ... View more

Thanks to Kirsty at sky metro centre at Gateshead.  really appreciated her help in explaining sky broadband, and sky glass pricing and change over from BT  to sky.  very professional with no hard sell.  she is credit to sky.  Kind regards Alan & Jen  ... View more

Thanks for all your help SKY and especally what I am going through ATM, my partner died and she was the SKY account holder so everything had to be change it into my name, SKY were great about it and helped me alot... 🙂 ... View more

Many thanks to Mila (may be my dodgy spelling, pronounced MEE LAA), who helped me strike a fair renewal deal for my Sky Q package.   She was friendly and knowledgable and able to get to an agreeable deal really quickly. She clearly explained what would happen next and what I needed to look out for.    Ultimately she was right, happy Wife, happy life!   Thank you Mila 👍🏻 ... View more

I was calling to query what was going on with my switch to another broadband supplier who offered their own Fibre connection which Sky couldn't do because of Openreach. As I hadn't heard anything about my equipment I wanted to check if everything had been processed. Lori was a great help. She understood my reason for leaving and my concerns regarding my billing. She pursued the matter and advocated for me even though she knew I was leaving Sky. The next day she fulfilled her promise to me and called me to let me know how things had moved forwards and all was to my satisfaction. She was really friendly had good banter and a credit to Sky. My experience with Lori means I will always think of Sky first if I need another broadband provider with Fibre in the future. Maybe I'll even consider Sky TV... ... View more

Thanks Mark for your help with cancelling my policy! You made what I thought was going to be a nightmare today a simple 10 minute call, and sympathised with me about having to move back with parents haha! Great customer service and thank you again! 🙂 ... View more

A big thank you to Lori for helping us work through the issues with our sky q box and contract renewal, a excellent communicator with high standards of customer service, a pleasure to deal with..  ... View more

Been having an issue since signed up for sky unable to connect to broadband on a certain tv, after being passed around a lot and being told it was a tv issue (being put through to Samsung for 40 minutes) I finally got through to a tech guy this morning I think he said his name was Reece. He knew exactly what my problem was and how to fix it straight away! Plus was so nice and friendly to chat to on the phone! I was going to cancel my sky subscription if this issue wasn't fixed so I think he deserves a thank you! ... View more

I spoke with one of the trouble shooting team at 8.30pm today as my Sky Q box wasn't working.   I thought I would be met with an out of hours message but was pleasantly surprised someone was available to help me.   I regrettably didn't catch the person's name but he was really helpful and managed to fix the issue.    I was conscious of the late hour but nothing was too much trouble and he helped me through step by step and managed to explain it to me (I'm not a tech savvy person) without being condescending.   Really friendly service - and now my box works!   Thanks to whoever it was for being so lovely and helpful even at the late hour when I'm sure you're dying to get home!      ... View more

FOA Lori's manager. Amazing customer service. A pleasure to speak to. The company needs more people like her.  A++++++ KT ... View more

I needed to find out if my Sky Router would support Gigabit Ethernet on the iMac I intend to purchase . Within minutes of posting my question I received replies.  Many thanks to the Sky Community. Steve 🙏 ... View more

I had a bit of a meltdown as my Internet connection failed after an engineer had been round to increase my bandwidth. Bobby was AMAZING. I've worked in customer services for 25 years and I've NEVER come across someone better than him. He totally knocked my socks off. Patient, kind, diligent - just total professionalism. I am a total technophobe and he was utterly brilliant at guiding me through my blind panic to a successful conclusion. I really can't thank him enough. Sky - nail this man's feet to the floor and offer him a massive payrise! He really is worth his weight in gold. Thanks Bobby.  GL Norwich. ... View more

I just got off the phone with Ashley and she was super lovely and helpful. I said this to her at the time but it was the best customer service phone experience I've had. Considering I thought it would be quite a complex issue to fix, Ashley was professional and I finished the call knowing my query was in safe hands.  Thanks again!  ... View more

Thank you fir helping to check that my Broadband Connection is okay. ... View more

I was put through to Ethan in customer services  after an unsuccessful call with another agent.  Ethan was amazing, I can't thank him enough for trying to help with the issues regarding appointments and phone calls with open reach and sky to get a new installation sorted.  Thanks again Ethan, much appreciated 👏    ... View more

Thank you for the tickets. We had a great time at ExCel at the experience. Plenty if things to see and hear ... View more

Called this morning about my phone and was given excellent service. I asked about my out of contract TV subscription and was again pleasantly surprised by the excellent help and attention I received. The lively assistant  managed to find me an improved service, no change to my tv package and a reduction in my subscription! Brilliant  news for a couple living on pensions! Thank you, Sky team! ... View more