Steven was great right from the beginning - he took all the details from me about a previous advisors misselling, understood what I was saying and came up with a plan for resolution. He called me back when he said he would and I had full faith in him from the very first phone call because he truly seemed like he knew what he was talking about. My complaint has now been fully resolved and I only wish every call centre interaction was as friendly and efficient as Steven's. Sky, you have a real asset here and I hope he gets recognised for his service!
