So helpful

I think the ladies name was Bidhya.

I waited for the survey text but another text was sent.

My package was all wrong and costing me so much more money. She took time and explained everything so well to me, I was very grateful and don't want her to think I didn't bother!

 Annie McQuillan 

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Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished

Hi @Annie129 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 

Thanks
Sarah 
Community Moderator

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