My date for full Fiber was booked in but engineer got the date wrong. On the back of this my broadband was off for 10 days. After going round the houses talking to the Indian call centre I finally got Rae from Scotland. Wow she followed up, corrected all the information added to your system which was wrong ( entered from
your Indian call centre ) organised open reach to come back out and then watched the status of what was happening then phoned me up to ensure all was well. I would have left sky if it was not for her. Keep these jobs in the uk, people understand and there is no language barrier. However Rae is a diamond and should be rewarded just Fab Keith Chandler
