Apologies do not remember names, but spoke to both the renewal team and the technical team this morning
The first call was to renew my contact following recieving a quote I wasn't happy about at the end of my current contract. The lady I spoke to was really professional, friendly and dealt with my issue really quickly. I was very pleased with what she offered and how easy it was to understand!
I asked for her to transfer me to the technical team after to deal with a slow running sky stream puck. The man was so patient and waited on the call as he took my step by step of updating my device. He knew everything that was happening before it even happened, was very knowledgeable and helpful. Sorted my issue quicky and didn't rush me at all.
Never sent feedback before but hopefully this reaches the two staff members it needs to 🙂
