Big thank you to Mihael in South Africa for wonderful customer service on our phone call (17/10/25 approx 1430 BST). I usually dread having to sort out Sky renewals but Mihael made it such a pleasant experience and provided an excellent deal for Sky Stream. He also spotted a fault on our line we weren't aware of and organised for BT to come and fix it which they have done so now within 3 days. Amazing service thank you Mihael! Thanks as well to Arvan in the technical team who was very patient in getting the account verified and transferring the call to Mihael (apologies I have probably spelt both names wrong).
