Good morning,
I had reason to contact Sky help by phone on Friday evening as I was not able to access Discovery+ which is included on my TV package.
I spoke with one of your team by the name of Rado. (He is from Bulgaria if that helps to further identify him) and I wish to place on record the most excellent service he provided. He was patient, knowledgeable, helpful and professional.
Unfortunately, I had to end the call before the matter was resolved. However, over the weekend, I received a text from Sky with a link to follow. From that link, I was easily able to activate the pending Discovery+ account. As this was directly related to my Friday evening call, I can only assume that this link came as a result of Rado’s persistence in trying to resolve the issue I had spoken to him about.
In addition to that most helpful link, he called me this morning to make sure that the issue was resolved to my satisfaction; which I was able to confirm.
I am most impressed with Rado’s dedication and wish to officially express my appreciation.
Please pass on my thanks.
Best regards
Norman Devereux
