. on Thursday 9th. October '25 . had occasion to seek help with an 'issue' . spoke to was on phone for 1.1/2 hours . spoke to a few of your staff (all were very helpful) . until I eventually got in conversation with a lovely lady who dealt with my 'issue' in a superb fashion . was attached to ' broadband technical dept.' .. her name .. SUSAN McCARTHUR .. worthy of SPECIAL mention .. from the outset Susan was very courteous + attentive to everything I asked her . very professional and easy to communicate with .. A CREDIT to the company !!! .. It would please me greatly if this message of thanks could be brought to her attention .. regards ! . John Flanagan .
