I had a problem with my bill (overcharged) so I tried the online chat to get a resolution. It was a horrendous experience, lengthy with no resolution. So I rang and complained only for my complaint to be opened and shut within seconds of each other.
I rang again and got put through to Andrew- one of the loyalty representatives, he was brilliant. He listened, looked into the complaint, quickly saw what the problem was and resolved it. He is a credit to Sky. I would have rated him excellent but I don't get the texts to feedback. Hence why I have tried this forum to get him the feedback he deserves.
