Send Thanks to Sky

Carlaluke · ‎19 Jul 2019

Hi, I just want to thank a gentleman I spoke to this evening - his name is Declan and he works in cancellations. I have been a customer service manager for an established internet retailer for a number of years and I cannot remember a better example of service from either Sky or anyone else. An absolute credit to your company and stopped a certain cancellation and turned this into a secured customer for a number of years. I hope that Declan is rewarded for this - if you require any information to determine who I spoke to then please don't hesitate to contact.

Ksren+scott · ‎16 Jul 2019

I spoke to Abby this morning - she helped me through my mini box problem, tuning my remote controls etc. She was so kind and very explicit with her instructions and help! Just so pleased I got to speak to her. Big thank you Abby!

Wickers1 · ‎16 Jul 2019

Hi, Just wanted to say well done on how you've handled the Yahoo mail security risk. Have received emails, texts and a letter through the post informing me about it and advising what needs to be done. Can't fault the communication. These things happen and you've done everything that was needed to ensure people know and understand what to do. Thanks

Kirstyleanne2019 · ‎16 Jul 2019

Thank you so much to Emma Robertson from the Hood team. I’m over 37 weeks pregnant and contacted sky via the app after stressing over my broadband signal dropping which meant my boyfriend couldn’t work from home. Thanks to Emma’s help, my issue appears to of been resolved. Emma was continuously so upbeat, friendly and helpful when I was stressing over over the issue and it was such a lovely gesture to send flowers the following day. This really brightened my day 😊 💐.

Markie36 · ‎16 Jul 2019

Sheldon you are amazing!! A MASSIVE thank you for your patience while we tried to log back into our sky account after the security breach by Yahoo! We can't commend you enough and were hoping for a way to pass on our feedback but there doesn't appear to be any other route than this one. You are a credit to the sky team and deliver an excellent level of customer service. We hope you get rewarded for your hard work. Thank you again. 😄

hinkleyhill · ‎13 Jul 2019

I called earlier this week and spoke to John- he was absolutely brilliant. Not only did he give a great service, but it was like speaking to an old friend. Could have spoken for hours! Huge credit to the Sky customer service team. Wish I knew his username, but hope someone can pass this on. Don’t know how we got into speaking about our kids, but I hope we do meet up for a pint one day and that offer to come riding with your 2 (Samantha and Luca) will always be open #ponies #whensheasksdadforahorse !!

Blue888 · ‎13 Jul 2019

Thanks so much to Tyler, the Sky Engineer who fitted my Sky dish and completed my Sky TV installation this morning. He is a great asset to your team!

Andyvonchris · ‎12 Jul 2019

I have been with Sky for over 20yrs - my first SKY Box had 16 Channels (large white dish) and was epic - Watched a few Wrestlemanias too which were not Box Office. I have always had a positive experience with Sky customer service - always helpful and polite. Installations faultless, replacement equipment made easy too. Very happy.

DDUG · ‎12 Jul 2019

Hi, I just got off the phone today 12th July 2019 at 14.40 to one of the most helpful & friendly people i have spoken to in a long time. The ladys name was Karen, she was so personable and chatty and helped me get my bill down to an affordable price which will really make a difference to me, I work in customer servcie myself and know how important it is to have people like Karen on the team and that sometimes they dont get the praise they deserve as its easier to complain than say thank you She made my day, please pass on my thanks to Karen and she deserves to be called out for her outstanding customer servcie and friendly manner. Thank you!

Lou590 · ‎11 Jul 2019

I phoned yesterday evening around 7 to cancel my tv account but wanted to keep the phone and broadband. The lady I talked to was so helpful and easy to talk to. I had beeen thinking about cancelling everything but now will stay as she made me feel like a valued customer I can’t thank her enough.

Nick+Gosport · ‎07 Jul 2019

Good Afternoon Sky, I would like to pass on my thanks to one of the members from the Fareham/ Gosport team in Hampshire. Today I had issues with the HD part of my sky box. When the engineer phone to say she would be round, I was met with a totally professional, courteous and polite young lady. She went above and beyond all that was required of her to ensure I had a picture. I congratulate the Manager of SIAN EDWARDS for producing such an excellent, well rounded professional at such an early stage in her obviously rising career. Please pass on my thanks to her. As a Health and Safety Manager myself, her Safe System of Work and correct PPE worn at all times was a credit to her. Thank you SIAN for all your help. Kind Regards NW

Jarch · ‎05 Jul 2019

Thankyou to Rachel RWA49 in your customer team. She was incredibly helpful and friendly setting me up with a new package. Kind regards J. Archer

Anonymous · ‎04 Jul 2019

Just want to say a HUGE Thank You to Ester in your Dublin service centre..Never ever have I had the pleasure of trying to disconnect only to do a full 360 because it was brilliant to know I was being listened to and dealt with by someone that actually cared enough to go above and beyond to help me .. I definitely can't commend this girl enough...... so much so I was hoping a survey email might come through to me so I may actually Thank Her and show my appreciation... no sign of the mail .. but just had to search and came across this forum, so hoping you can pass on my gratitude.... She is a total credit to the sky team and brightened my day no end .... So Thanks Again Ester for the info and the lols 😁😁, hope you get to read this mail Ohh and a pay rise for keeping another customer 👍🏼👍🏼 @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you!

Cg+johnstone · ‎03 Jul 2019

sorry for typos: Daniel is a credit to sky!! He is now going to show me how to use remote.....

Cg+johnstone · ‎03 Jul 2019

My thanks to Daniel engineer west of Scotland. Came to set up sky q. Most pleasant and helpful person who is still here but doing an excellent job. He is a crest to sky. No he is going to show me how to use it!

Anonymous · ‎03 Jul 2019

I would like to say thank you to. Louise Pender and she’s a Service Excellence Consultant, Customer Support – Sky Guest List Team, BskyB Customer Operations. I have been in contact with the sky with regards to our problem at Southbank Tower Flat and I have not given a proper answer/explanation on what is happening why the sky is not working properly. After a few attempts to get someone to help, I finally came across this lovely lady called Louise and didn’t let me down, she keep me posted through phone calls and email regularly on how to fix our sky problems., very helpful, cheerful and kind too. Louise is a lady that has the full knowledge of customer service. Well done Louise and God bless👏🏻👍🏻🙏🏻💐

Paulo+6781 · ‎02 Jul 2019

I would like to thank the engineer who visited us today and provided an exceptional level of customer service. He went way beyond the call of duty to sort our fault and ensured we did not require a further visit. He he is a credit to your company. Please pass on our thanks. @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you!

jackie+123 · ‎29 Jun 2019

Wanted to send thanks and a great review for David our Sky engieener who came out to set us up with Sky Q this morning. He could not have been more helpful and thought of a solution to make sure we could have the set up we wanted with the boxes hidden. No rushing away and no excuses. He stayed till job was done and then checked everything was working. A real assett to Sky and a very nice chap indeed. Hope he gets recognised for his excellent service !! Jackie Lennox

Customer+feedback · ‎28 Jun 2019

Sky customer feedback I wanted to say a huge thank you and well done to gorge... He helped me today with a sky mail problem.. His knowledge and patience were simply amazing!!! Such an asset to sky to have such fabulous people giving fantastic service!!! Thanks again Diane Gooding

Anonymous · ‎25 Jun 2019

I spoke to Paul at cancelation today regarding an issue I had with my sky broadband account and he was amazing, I wanted to pass my thanks on because he was awesome

Emilyat · ‎25 Jun 2019

Hi i didn’t have a chance to do the official feedback but I really wanted to let you know how wonderful our customer services representative was this evening. She was called Jenny (a Scottish lady) and she was brilliant. Did everything she could do to get us deals and discounts and really explained everything well. She was so lovely and I am sad that I didn’t get to give her the official feedback so I really hope she gets it here. Thanks Jenny 🙂

Anonymous · ‎22 Jun 2019

My brother wanted to join sky he left it up to me to get it sorted. I called sky.sales team got through to a gentleman named Danny. He was extreamly helpful happy and understood what i wanted and offered me the package best suited. So me and my.brother (rezaul islam) would like to thank danny for his amazing customer service and we request he gets the recognition he deserves. Thank u 😊

Samiamgreeneggs · ‎22 Jun 2019

Emma was awesome, 22/6/19 at 12:35pm I would like you to pass on thanks, high praise and recognition to Emma who was unbelievably helpful and fast acting on an issue I called with today. I explained I was calling from overseas and that the three previous unresoved calls to Sky were costing me a fortune, she was amazingly quick off the mark resolving my issue, leaving me stunned quite honestly. I am mid relocation back to the UK, Emma is the most on the ball, proactive and helpful person I have come across, amid all that an international move requires. The local council definitely need training and guidance from Emma. Its also worth pointing out it is really not easy to find a way to complement and leave feedback, but so many ways to easily access compmlaints procedure which is a shame. Please resolve this. Thank you

ClaireEx91 · ‎19 Jun 2019

Had a really good call with someone called Martin 19th June 2019 really helpful and friendly. Really wanted to say thank you! And hope he listened to Liam Gallagher

ailsa+g · ‎17 Jun 2019

Hi to the Sky Team, Would just like to say well done for the screening of Chernobyl a wonderful insight into what really happened in 86 the acting and screen sets were so well played out, for those who were not born then or were to young to remember we came so close to causing so much irriversible damage to this world but for some very brave souls who perished trying to protect us. They were depicted wonderfully well inthe programme .Super TV viewing

Anonymous · ‎14 Jun 2019

I spoke with Stephen today in retentions. He was really nice and handled my frustrations very well. Great job and thanks for all your help.

Rachael4906 · ‎13 Jun 2019

I had two engineers at my house today to install Sky Q. They were absolutely delightful, really helpful and easy to talk to.

ShaneyW · ‎11 Jun 2019

Ryan needs to be promoted!! I rang into your customer service department this evening after previously raising a complaint that had been raised and then closed by the previous agent I had spoken to who was most unhelpful. I called in to chase my complaint after 3 weeks with no response and got through to Ryan. He was able to help me with my original query which would have prevented me raising a complaint in the first instance. Ryan explained everything I needed to know and reassured me that he would do everything he could to help and he did! I was dreading calling in and speaking to someone that was as unhelpful as the last agent that I spoke to but after speaking to Ryan I am reassured that there are agents that are actually willing to treat us like loyal customers!! I would love this feedback to be given to Ryan and he should definitely be utilised in a customer relations role! I didn’t catch his surname but if it helps, I called in on the 11/06 at 18:20

leeneil · ‎11 Jun 2019

I just set up Sky for my new flat and the customer advisor could not be more helpful. Unfortunately i cannot remember his name. Best customer service i have received. So understanding to my needs. Explained everything clearly and even when his system went down, there was no stress. He called me back within 10 minutes to sort everything else out. Delighted with this service and delighted with the deal i got. Thank you so much.

Richard,Amelia · ‎07 Jun 2019

Hi, I just wanted to leave some feedback on a chap called Robbie/ Robin. He was working in the Value Department I believe an d helped me renew my Sky contract. He was very friendly and professional. I rarely leave any sort of feedback but I thought he should be commended. Thanks

Vervain · ‎05 Jun 2019

Thank you to Darren who installed my Sky Q couple of week ago. Such a nice man, easy to talk to and provided excellent customer service. There was a slight problem with getting a Sky Q mini subscription at the cheaper price which resulted in a call to the contact centre. But we got there in the end. Really happy with Sky, still learning the system but overall a happy new customer 🙂

roland+jenkins · ‎04 Jun 2019

Hi, we had Sky Q , installation today, by your engineer, Becky, first class , service , she was extremely efficient, installation and explanation, was explained in detail, she is an asset to you and your company, thanks, Roland...

AMuzza · ‎04 Jun 2019

After hours on the phone to various agents and departments over the past few days I was finally grateful to get through to a very helpful lady called Nicola in the cancellation team who managed to sort my problem out, help me reduce bill and offered a good Will gesture too. She went above and beyond to help recognising how much stress it’s caused me. Thank you!

Asifinho · ‎04 Jun 2019

Hi... i just wanted to give positive feedback to an engineer named Rob on 27/05/19 at 8 am... He was really friendly and done a thorough check on the problem, which we had at the time... The problem we had had totally gone and we are very thankful of his services... Please if you could pass this message on to him... That would be great...

Andrea+C. · ‎30 May 2019

Hello, I'd like to thank the rep. at the customer value team who helped me in upgrading my account to fiber yesterday. Unfortunately I did not receive the survey at the end of the call 😕 nor I recall his name...the only thing I remember is that he was playing Diablo III on playstation 😛 Thank you, I believe services like yours should be recognized by your company. Good job Sir! Andrea.

Dazonline · ‎29 May 2019

Many thanks to Keith from the Sky Tech Team! After one telephone call the issue I was having was fixed in a matter of minute. A swift and helpful service!

another-user-name · ‎28 May 2019

Been having Broadband problems for many years - all intermittant and until today unresolved. Spoke to Lyle in CS last Friday who arranged for an Open Reach engineer to call today. He went over and above to find the fault - even climbing the telegraph pole opposite our house to find a faulty connection at the top of the pole. So far so good. Hopefully this is now fixed for good.

Anonymous · ‎26 May 2019

I've just got off the phone with the house moving department, i didnt get his name! 😞 He was an awesome guy who explained everything to me clearly and straight to the point, felt like he went out of his way for me as a client to make my experience better as a whole! Because of this I have a whole different perspective of the company! Thank you very much

happyred · ‎25 May 2019

Thank you to everybody who helped sort out a problem an elderly relative was having switching over from BT to SKY, at 90 yrs old she was left with no working telephone line, after contacting SKY on her behalf the matter was fixed within hours. You’re doing brilliant work SKY, long may it continue. Thank you all.

MadMama · ‎24 May 2019

I would like to take this opportunity to Razvan who helped me yesterday to make a move from my previous supplier. He was patient and kind and honest which helped me to decide straight away if I want this change. Razvan is truly an asset to your team, he went through different options to help me find the package that I could benefit most from. His personal opinion and reccomendation made me think that he is confident in the product he’s selling and overall it’s been pleasant 45minutes. Thank you Razvan, you made my day 🙂

happybunnie · ‎23 May 2019

Would just like to say thanks to John Mcllelan customer service agent in Derry Ireland. He gave excellent service and got everything set up for me really nice to talk to. Also gave advice as I live in a flat with a communal dish. Called the company who are going to do the installation and local engineer popped round within the hour to check sockets inside property and checked the dish as this flat was still connected to old system. All now ready just waiting for card reader to arrive text engineer and he will be round same day. Thanks again John Mcllelan you were brilliant.

Cc1234cffucufvfuv · ‎22 May 2019

Hello, I would like to thank the engineer that came in today to solve the 'no satellite' problem. Graham Ware was patient, helpful and had good communication. The job was done. He helped solve the issue and was also friendly . I can now enjoy watching my tv. Thank you

NS2019 · ‎22 May 2019

Hi, I thought I may have got a text for the survey, but think I should’ve held on after the call. Just wanted to say I was helped by Lee in customer service/retentions and he was extremely helpful with sorting my bill Wanted to give him a 10/10 across the board but didn’t get a chance to! Thanks

Laing1 · ‎20 May 2019

A big thank you too Carole in Dunfermline for swapping me over to super fast broadband and adding broadband boost on for free for being a VIP customer such a pleasure to talk to Carol and she made it so painless to swap over

Ian+74 · ‎20 May 2019

Thank you to both engineers that have visited my home in the last couple of weeks. Both were courteous and professional. They're a real credit to sky.

lettice · ‎17 May 2019

Would like to pass on my thanks to the two customer support people (they mentioned they were in Livingstone) I spoke to yesterday about adding Sky Broadband Boost/buddy and moving to the new Sky Fibre Superfast from Sky Fibre max. Got through on phone straight away. They were both very polite, friendly and helpful and did exactly what I wanted. Was extra pleased, as being a long term ViP customer I got Broadband boost for free and my fibre cost ended up less than I am paying now, so joy.

loulouise1970 · ‎16 May 2019

I would like to thank my engineer who fitted my sky q yesterday morning in chilcompton. I believe he comes from street in Somerset. No hard sales pitch just honest answers to my questions, very nice chap, and very polite. I ended up signing up for Netflix and he managed that by not turning into a double glazing salesman!!!

Effy1993 · ‎15 May 2019

I spoke with one of your team in Northern Ireland last night, I didn't catch his name but it was around 6pm and it was regarding my broadband not working. I just wanted to write in and say this is the first time i've had a great call experience with SKY. He was so helpful and very chatty which was great - so many SKY employees sound like robots and like their just reading from a script so it was great to feel like i was talking to an actual person. He also made me aware of SKY mobile which previously i thought would never be an option for me but he told me all of the perks of it and when the time is right I will definitely be trying out SKY mobile. All in all 10/10 for customer service 🙂

Rgould11 · ‎14 May 2019

I have just completed a call regarding changes to my broadband and talk package. I can honestly say I spoke to 2 very helpful individuals and not only very polite but also extremely willing to assist, Hope they at least get a badge for their good work! Well done, at least someone understands cusotmer service.

Hollie+and+Sam · ‎10 May 2019

I received a visit from David first and Daniel (or Dan) after today and they were both extremely helpful in organising to swap jobs to get my problem sorted. When Dan came he was so helpful and I really appreciated him talking me through what the problem was and how he is going to fix it. He was so talkative and a real asset to sky. He left with the problem solved and explained to me where the fault is so I know for the future if it happens again. Cannot fault either of the men and Thanks again guys.

KCaren · ‎08 May 2019

Just in case I dont receive a feedback questionnaire, I want to thank Paul for all his help today. Having put up with a poor internet speed for a while now and being told by my son in law to sort it, I finally gave in and called this monring as I couldnt access some of my programmes. Whilst I dont know yet whether his solution will resolve it fully, Paul was very knoweldgable and supported me to choose the most appropriate package (and not the most expensive!) that will hopefully sort out my issues once I get my new router and broadband. He has also given me some other tips of things to try whilst I am waiting for the new router and switchover! I havent always had the best service and support from Sky and in the past havent changed provider as I am very lazy over this type of thing, but from the call today I have joined the loyalty scheme, know some additional tricks to try and get the broadband working better and am moving to fibre optic with no additional charge and a cheaper bill each month. Excellent Customer Service Paul - thank you!

Arualzog · ‎07 May 2019

I would like to thank the engineer who came to install our Q Box on Saturday. I had just moved in my new flat the day before, and my new TV had still not arrived when he came. Although the Sky customer helpline agent had told me the day before that it would not be a problem, the Sky technician (whose name I could not catch) was not able to set up my box but was very nice and came back later that day once my new TV had arrived. I really appreciated his conversation and that he was not condescending with me at all despite arriving in a TV-less apartment. Please if you can trace back to who this person was, and transmit my great feedback to his manager, it would be fantastic.

mhitchmough · ‎04 May 2019

I renewed my contract last week , and I would like to thank the 2 people who i spoke to. They were both Scottish, female, and absolutely brilliant. Thanks. I sometimes think about leaving Sky, but I have never been dissapointed with your people.

sararedcar · ‎04 May 2019

Just wanted to say that the guy who came to fit our sky Q today (Rob) was fantastic and very helpful and friendly and did a great job. A credit to your company. Thank you

Kryten2340 · ‎04 May 2019

Hi, A few years ago I tried to come back to Sky but the installer aborted the visit citing the conservatory being an issue. Fast forward to today where I tried again and whilst I expected the same issue with the conservatory the installer found an alternative option which still allowed me to carry out the install and not only that was very helpful, polite and courteous. Even going as far as addressing me as sir. A job well done. Unfortunately I never caught his name. Can someone look up my account and ensure my thanks and appreciation is passed on?

Ed+Lomax · ‎02 May 2019

Hi, everyone, Just a deserved note to highlight the services rendered today while installing our Sky Q box, etc. The expertise, efficiency, good humour and obvious skill sets on display were second to none. Rob and Bethan were frontline reps for Sky.com who deserved the highest compliments and praise for their patience, understanding and demonstrations in helping us pensioners (technophobes!) to operate our exciting new Sky installations. Well done you two, you operate way above your pay grade, Thanks to all involved, Ed & Pat.

Meggsy21 · ‎28 Apr 2019

I would like to have my feedback passed on to Teresa at your Udington retention department/call centre, she dealt with my call on 28/04/19 at around 2.15pm. I promised to give feedback on the call but have a feeling I needed to stay on the line rather than receive a follow up email. Terese provided some of the best customer service I have ever received. She engaged in conversation outside of Sky matters making me feel like I was talking to and being treated like a human being and not simply a number or account. She secured me a great deal and I would like for Teresa to be congratulated on her excellent customer service 10/10!

Grantglasgow · ‎23 Apr 2019

Hi just wanted to say thanks to the two engineers that installed my sky, left the house spotless no damage went above and beyond what they had to do. Also surprised at the job bt done replaced all the wording outside to make sure I had the best speed. There was a few hiccups but all sorted and nothing to do with them. Very happy customer also the agent in Livingston I spoke to she was a good laugh

Anonymous · ‎17 Apr 2019

I didn’t receive a feedback survey after my phonecall but I had excellent service and wanted to say thank you again. Curt from what I assume was the Glasgow branch dealt with my problem this evening (17/4/19) at 8:10pm and he was very polite, professional, and explained everything well. Cannot fault his customer service, he made what can be a stressful situation very easy so thank you again!

Nicola1990Olly · ‎14 Apr 2019

I just wanted to say how impressed I was with the phone call I had with Vicki today she was so helpful...I was expecting my phone call to end without my issue being resolved but vicki got straight into the issue and sorted it straight away with a deal I couldn’t refuse..super happy customer thanks vicki!

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