Send Thanks to Sky

Dear Sky Management    Please could you let the following members of your staff to whom I have spoken to or was emailed by regarding my issues with my Sky billings. Your team (names & dates are listed below).   I would really like to say a special Thank you to Carol who was the last Sky adviser I spoke to on 19/8/26, she was absolutely amazing, kind, compassionate and very understanding, especially  taking time into listening to my problem.  Excellent customer service, very patient and professional and precised into what my best options were and how I would benefit from the best package available. So my Thank you goes out to:-   Simon Chettri (10/8/26 spoke) Sneha (12/8/26 emailed) Tanaz (12/8/26 spoke) Deepika (17/8/26 emailed) Rabia (17/8/26 spoke) Carol (19/8/26 spoke)   Your team went above and beyond to help resolve the issue.   Thank you guys very much   Kind Regards  Mrs Parvinder Bhangra 👍     ... View more

Big thanks to Atanas — outstanding customer service   I must have spoken to six Sky agents today, spending hours on the phone, in what was an incredibly trying experience, all for something that should have been simple: reactivating a Sky Stream box.   As a last-ditch attempt, I phoned this evening at 20:06 BST.   Within 30 seconds, I could tell this chap was sharp and on the ball. He listened while I explained what had gone on during the day, and before I could even finish, he already had a rough idea of the problem and what needed to be done.   Customer service is a skill. Not everyone can do it, and many shouldn't. This chap is an absolute asset to your company. As someone who runs a small business, if I had a way of offering him a job, trust me, I'd be poaching him from you.   If he isn't promoted to run a team shortly and teaching others how customer service should be done, Sky will be losing out. ... View more

Thankyou me134 for your reply, I will find a new supplier  ... View more

I rang sky to upgrade my data from 1gb to unlimited, and Anita was absolutely brilliant got mr a discount and everything first class customer service . Thank you ... View more

I would highly recommend Mahek who I have just been speaking to about reducing the cost of my Mobile contract, Mahek was so so lovely and polite to me which really does make a change as I have on occasions had to speak with quite rude Operators, Please give Mahek my thanks and I really hope that she is rewarded and you need more Mahek working at Sky.   Many thanks Mrs Angela Long. ... View more

After 5 scheduled attempts by Sky / Open Reach / BT to connect my fibre service, all of which failed. 5 days loss of earning brought my anger to the fore. I decided to contact Sky Customer Service. Its a protracted route to actually talk to someone but I got thorugh in the end.   Heather (Scotish lady) was the administrator I spoke with. She listened carefully and investigated my issues whilst I stayed online. Eventually she said that Openreach had cancelled my order, for no apprent reason, with no communication to sky or myself. She immediately appologised and reinstated my order offering a priority appointment. Heather also said a compensation amount would be added to my account. I didn't expect more than one months free Sky credit.   To my suprise the credit was far more than my expectation. Heather went the extra mile to turn around my frustrations and contrary to many opinions Sky does care about their customers.   Well done Sky, but the honours go to Heather. ... View more

I have recently moved house I have been a Sky customer for over  11 years. I had Sky Q service. Unfortunately it took over seven hours of phone conversations over eight days to have a working television. I was advised that it would be easier if I bought a Sky Glass tv, so I did,  I was sent a Max Pod WiFi booster but nothing worked I spoke to numerous advisors but without success. I eventually spoke with Becky at Technical Support. She was the only one who listened to me when I said that I had noticed that my old address was still showing on My Sky she advised me a way to change this and within an hour I had a working tv. I had also previously raised a complaint for which I have never received any response. Thank you Becky.  ... View more

I had a really frustrating technical problem with activating Paramount+ on my subscription. Your support agent George was amazing, over multiple calls, George helped through the troubleshooting, ultimately coordinating with the expert teams to completely reset my account settings and solve the problem. George scheduled follow up calls, always following through to make sure everything was working to my satisfaction. He was endlessly patient, friendly and polite, and a tremendous representation of the best customer service. Thank you George! ... View more

After four long weeks of trying and failing to get my wifi installed, today (14Aug26) I spoke to two men who actually made me feel heard, and who I felt wanted me to succeed. Even though I ultimately cancelled my contract today, I left feeling content thanks to the two individuals mentioned in this post.    The whole phone call lasted over 3 hours, and resulted in me being passed around multiple departments - including being hung up on by one man who seemed inconvenienced by my call.    I did not catch the name of one of the helpful men, but spoke to him at approximately 12pm. He transferred me to the cancellation teams (hopefully you can find him!!). He was so so knowledgeable and supportive and so kind and was the first person I’d spoken to in over an hour to make me feel heard and like he was totally on my side. If he had not been on the other end of the phone at this point, I think I would have burst into tears. Thank you!!   The second person I would like to commend is John. What an absolutely brilliant man. After being on the phone for 2.5 hours, and passed between 8 people - he took the time to speak to each department on my behalf and report back so as not to pass me around any further. His genuine care and will to solve the problem meant a great deal to me. He even arranged a call back to check in on how things progressed later in the evening, logged my formal complaint and reported back to me about compensation he had discussed with his supervisor after our call (at approx 7pm). I cannot speak highly enough of his professionalism and support, what a credit to your company. He is absolutely in the right job, if all your customer service team were like John, I would never have to stay on the line for 3 hours ever again. HUGE thank you John!    ... View more

Thankyou to Sabil who was very patient and helpful solving my problem. Didn't get chance to say thankyou on the chat as phone charge low. ... View more

I wanted to take the time to just give huge thanks to Elmond, I was frustrated with some of the online systems before my call, and was even considering competitors, but Elmonds excellent customer service was incredible, he resolved my questions, made sure I understood every step of the way - And helped me reach a great resolution that made me continue a new 2 year contract with Sky, completely reversing my negativity and making mevery thanful for his service.   He was incredibly supportive and personable, and I think it is great to continue to foster talent like that and it shoud be recognised.   The call was today at around 2pm, I do hope that this feedback is able to reach him, as I truly feel he deserves it   Kind Regards, ... View more

I recently called to arrange moving house and bringing my Sky broadband with me - I was worried as the app suggested that only much more expensive Full Fibre packages were available ay my new address. Rajeshwari was warm, friendly, and reassuring. She swiftly helped me arrange the move and keep the same contract I had already - a great deal! She asked questions about my new house and wished me a bright future. I couldn't fault anything about the call! Thanks Rajeshwari, I hope you get the recognition you deserve ... View more

I received great over the phone service today from one of your team members. They were so helpful. They were going to send me a survey which I did not receive unfortunately. I just wanted to say thank you in helping with a very stressful situation. Nidge. ... View more

I have been speaking to Jamie (Sky ID: JMS34) over the past few weeks, and he's been an absolute joy   From the moment he greeted me on the phone with such a warm and friendly introduction, I knew he would do everything he could to help us resolve our issue   Throughout the whole process, he has been professional, patient, knowledgeable and genuinely caring   Jamie kept us updated every step of the way, took the time to explain everything clearly, and never made us feel like we were just another customer   Nothing ever seemed too much trouble, and it's clear that he takes real pride in providing excellent customer service   It's rare these days to receive service that's this personal, and Jamie is a real credit to Sky   Please pass on our sincere thanks and recognition for the outstanding support he's given us. He truly deserves to be recognised for the difference he's made   Thank you, Jamie!   ... View more

On the 6 august at 2 30 I spoke to a advisor called Andrew this man went above and beyond to help me out being a pensioner and not very technical minded this man had the patience of a saint for a hour guided me through various stages to try and help me out his attitude was exceptional although the problem was not resolved through no fault at all on his side I couldn't thank Andrew enough for his time patience understanding and  help what  a lovely person he was  ... View more

I would really like to thank Meghana who looked after me today when I rang to cancel my sky packages. I truly couldn't afford them and she was able to cut my bill in half with a new contract. I used to have equally mannerly dealings with SKY 16 years ago when I first joined. Sadly that level of manners in customer service had dropped noticeably. When I'd rung about a bill last the staff member really upset me with their rudeness. Meghana deserves such praise for her manners, helpfulness and the clear way she explained everything to me. She made me feel like I was a customer who really mattered to her. This must be so hard in such a busy role. I appreciate her hugely for the time, attention, help and manners she provided. I'm looking for the form to give her 10 stars ✨ but only found this . Ten stars as soon as you send the feedback form for me to fill. You have restored my faith in SKY Meghana and I really appreciate your work, Joanne  ... View more

We spoke to one of your colleagues on 6/08/2026 at approx 6:30pm UK time.  his name was Shivan and he really took the time to be patient with us and sort out our broadband issue. He was kind and understanding and had great personality over the phone.  He is a credit to your company and should be recognised as such.!  ... View more

Thursday 6th August 2026, 3pm Changed mobile provider to Sky after 20+ years with Vodafone - should've made the switch a long time ago! For some reason ESIM activation kept failing after many many attempts and so called tech helpline. After a very brief wait I was connected with Charles!!! Charles was an absolute star, wasn't a straightforward fix at all, took over 45 minutes - the way Charles handled the entire interaction was outstanding and he made the entire experience a total pleasure. Thank you Charles, you really made the difference today! ... View more

I can't thank MarkGoldsmith enough, i am 73 and not at all tech savvy,he answered my sos very quickly and (talked) me through, step by step 10 stars for Mark ✨️✨️✨️✨️✨️✨️✨️✨️✨️✨️ ... View more

I called Sky today at 15:49 regarding an issue setting up my broadband. There was a missing cable from my Openreach box, and the advisor I spoke to was incredibly friendly, helpful, and quick to resolve the problem. The whole experience was straightforward and reassuring, and I was really impressed with the level of customer service I received. I would definitely recommend Sky to friends and family based on this experience. Thank you! ... View more

I signed up in one of your shops, well informed as to what I would get, the chap you I signed up with was Matt , he was very informative as to what I would expect on the day of installation. open reach were great, turned up on time and went through what was entailed in the installation process, it took around  one and a half hour. My sky glass tv arrived later in the day and was so easy to install with  wifi, all the apps I was told I would be getting at sign were all easy to access. Overall from start to finish the process was so easy. I did find one thing I did not understand, after the installation, open reach  sent an email with an installation video showing what to expect on the day of the installation. This would have been more helpful to have had it before any work.     ... View more

I just spoke with a lovely man at Sky, he said his name is Imran (apologies if the spelling is wrong).  Wow, he was fantastic - so warm and friendly, he did his best to provide me with the best possible package but aside from that he we just so kind. He could hear I was struggling with my young son in the background and we laughed about the nursery rhymes on in the background as you often hear in the homes of children! He was so kind and I came away from the conversation thinking what a kind and bright man. I hope this review reaches him and he is recognised for his wonderful way with customers. Thank you Imran, God bless you and your family.  ... View more

I spoke to Sky today regarding upgrading my package & was dealt with by an amazing customer service(from Retention I think) his name was Mervin Anthony(also known as Mo) he was the most helpful person I've ever spoken to in my almost 40yrs dealing & being a Sky customer, can't thank him enough for how he dealt with my upgrade & also my personal issue... Thanks again Mervin(Mo) for all your help.... Mark M ... View more

After 2 hours of trying to fix tv freezing myself following the online instructions and trying to find a number that diesn't take me round in circles, i finally got tech help done in minutes. THANK YOU but please make it easier to find and speak to your great tech help. ... View more

After talking to many foreigners I was getting very frustrated that they were not listening to me the I spoke to Harrison who was excellent, so easy to talk to and listened to what I wanted and went through all the options, many thanks Harrison, you are a top bloke 👏 ... View more

Many Thanks for the service  ... View more

I would like to praise the amazing customer service by Joanna (agent JST70)    Joanna who is based at the contact centre Livingston . Showed outstanding customer service by helping me with to a technical issue on my Sky account that had me stressed.    She remained patient, calm and professional while helping me. Called me back at times when i was out and about and gave me clear instructions to fix the issue.   Joanna is a great asset to the company and customer service experiences like this are what keep me loyal to sky   Please ensure this feedback gets back to her and her management team. ... View more

Phoned sky today to have a look at my broadband package. A reoresentative from Sky named Simon was absolutely amazing, he provided a fantastic service today. It was so nice to be able to communicate with him, he listened to my needs. Throughout then whole process he was incredibly polite, courteous, and helpful throughout the entire call. Simon went above and beyond to sort out my broadbaond. Thank you ... View more

Having experienced the worse customer service recently, including false information, being lied to & not having the service I was paying for I raised a complaint. i would like to thank Dawn from the priority complaints team who was amazing. She listened, empathised & sorted out my complaint to a very satisfactory conclusion, thank you so much Dawn. Also I'd like to thank Trevor from the same team who also listened & understood my frustrations. Lastly to Wayne, the T.V. Engineer who sorted out the problem immediately. He was friendly & knowledgeable , great service Wayne. I have never had a problem with Skys Customer Service until you now. Moving your call centre to India, who don't have Sky, was a huge mistake.   ... View more

Hi   made a call at 10:45 to renew my subscription and contact Yanga offered an okay deal but then removed one of my subscriptions when renewing contract. Had to call back again at 11:21 today, after noticing the change and got through to Sonia at customer retention team and she offered a better price and sorted out the mistake , so all good now .   cheers Sonia  ... View more

On Monday 27th July 2027 at 1606hrs, I had reason to have to speak too Nick from Technical support based in Bulgaria. This related to the setting up of a Sky streaming box where the pin and authentication code would not be accepted.  Firstly Nick's English was excellent. Secondly He spent 1hr and 20 mins on the phone with me  trying to diagnose the problem and subsequently fixing it. Through his professionalism and dedication to the problem he was eventually able to resolve the problem and we were able to set up the box. This streaming box belonged to my elderly father who lives in a care home. He relies on his TV and box for his day to day living. Nick was sympathetic and determined to help.  Previously I have had terrible customer service from sky from their Asian call centre which led me to complain, today's service from Nick was the exact opposite, excellent. Thank You Nick. ... View more

Hi    Just wanted to say a big thank you to our Sky installation engineer Lauren    Lauren called to let us know she was on her way, when arrived explained the process and time needed and then took the time to get our TV connected and walk me through the use of the service.   Lauren was absolutely professional, friendly and patient carrying out the install with ease and taking the time to ensure we where happy with all.   A.credit to the Sky team making the move from BT to Sky seemless and with a very pleasant and friendly installation engineer just provided that extra touch    Well done. Andy ... View more

I just wanted to say thank you for the great service I received from the member of staff I spoke to on Sunday 19th July. I had an issue with my internet so I was without internet for seven days at this point. When I spoke to this staff member they were very professional and did everything they could to help resolve the problem. My internet was back up and running the following day. The staff member also said they would follow up with a phone call to me today (26th July) the staff member did follow up with the phone call as advised. Excellent professional service from this staff member , thanks again.  ... View more

Shiren helped me get my sky back on again. She was very helpful. If this could be sent on to her manager please as the survey did not come through to me. I would have given her a 10 for all her help.  ... View more

Hi I would like to say a big thankyou to nadeemullah and shivam for helping me out with sky broadband issues and also getting me onto a new contract that's much lower in price. They were both very helpful with my query and very understanding with the issues I was facing. They definitely deserve this recognition as they were very eager to help and very friendly aswel. I could not fill in a survey as the survey never came through to me to complete. Would appreciate this being passed on to their managers please. Thank you  ... View more

Sky agent Sukull went above and beyond to help me today getting my broadband back up to speed. Polite, professional and friendly service. Unfortunately, a problem with my phone meant I missed the window to submit the feedback they deserved.  Thank you Sukull, sky you need to look after this employee, they are fantastic.    ... View more

I’d like to take the time to give a massive shout out to your customer service agent Tylin. What a fantastic asset to your business. I recently called to discuss an online quotation I’d retrieved for Sky TV and broadband. I explained to Tylin that I was a first time buyer who works from home therefore need reliable broadband and also with lots of bills and new purchases, was slightly more price sensitive than I ordinarily would be. Tylin took the time to talk through everything I’d added to my online quote and then quickly moved to sort me the best deal with a bundle of additional extras for LESS than I’d seen online. Nothing was too much trouble and I really felt like Tylin was happy to help me and genuinely wanted to get me the best deal. This made for a very enjoyable purchasing experience and I was extremely happy to seal the deal at the newly quoted price. But that wasn’t it, as a generous token gift, Tylin also added a goodwill amount to my account to help with the new house payments and the first bill. This was completely unexpected but so appreciated. I immediately told family members about what brilliant service I’d received and recommended them speaking to Tylin should they ever need to. Thank you Tylin, I really appreciate all your help and I hope this message reaches you! ... View more

I want to say a huge thanks to Joanna, details below. I have had a major issue with SKY and trying to sort out my account and credits. I received a call from Joanna earlier this week and she has put my faith back in SKY.  Amazing customer service and got my issues sorted in one call. Friendly and explained everything perfectly. I need her to have compliment from the business as she is a credit to her department. Please pass on my huge thanks and say who impressed I was with the way she dealt with me and my issue. Restored my faith   Name Joanna Agent iD: JST70 Team: GST Location: Sky 3 Livingston Lovely chatting with you today! Joanna@Sky  NoReply ... View more

After my dad passed away and we had to transfer the account to my mum, Leanne couldn't have been more helpful and compassionate. She made a very upsetting and stressful time that little bit easier and we're all very grateful - thank you.  ... View more

Cruz helped me with my query and was extremely kind and listened and supported me. 10/10 I think i stupidly hung up without giving feedback which is why I have done this. He deserves recognition for going above and beyond. Thank you  ... View more

To chleo w22 thankyou  for your comment on my post ... View more

I am writing to express my sincere appreciation for the outstanding service I received from your engineer, Romaro, during his recent visit to install my Sky service this morning.    I believe I was Romaro's first call of the day, as he arrived just after 8:00 a.m. He was very prompt, and from the moment he arrived, he was polite, friendly, professional and approachable.   As someone who is neurodivergent, I can sometimes need information explained more than once so that I fully understand it. Romaro was incredibly patient, kind and understanding. He never once made me feel like I was asking too many questions. Instead, he happily explained everything several times, making sure I understood exactly what would happen once my Sky box arrived, as I was still waiting for it to be delivered. Because of the time he took with me, I now feel completely prepared and confident about setting everything up.   Romaro was exceptionally thorough from start to finish. He listened carefully to where I wanted the wall box installed and positioned it exactly where I wanted it. His workmanship was outstanding, and the outside installation is so neat and tidy that it really shows the pride he takes in his work.   What impressed me most was that he never rushed. He triple-checked everything, making sure the installation was perfect and that I was completely happy before he left. His calm, reassuring manner helped to keep me calm throughout the visit, which meant a great deal to me.   People are often quick to complain when something goes wrong, but not enough people take the time to recognise someone who goes above and beyond. Romaro deserves that recognition. He is a genuine credit to Sky, and I hope you will pass on my heartfelt thanks to him and to his manager. His professionalism, patience, attention to detail and genuine care for his customers are a real asset to your company.   I am really please with the work he carried out and couldn't be happier with the service I received. Thank you for employing people like Romaro. He made what could have been a stressful experience into such a positive one, and I hope he receives the recognition he truly deserves.     ... View more

Kyle came out to try and fix the Internet connection to my parent's sky box. Not only did he resolve the issue quickly and efficiently, he called me concerned because my parents' alarm system for falls wasn't working. The alarm system wasn't anything to do with him and I'm so impressed that he took time out to make me aware. Amazing service that went nice and beyond and could have made a real difference to my parents. ... View more

Want to make a special thanks to James who came to fit Sky broadband today ( we already have Sky TV for about 20 years )Annah and Neil Ross-Goulding  James of Kelly's sub-contracted by Fibre Ltd for Sky. This young guy had a no no-fuss approach. Fitting involved climbing up the nearest B.T. phone pole attaching the Sky Fibre box in the lounge drilling a hole for the fitting and then locating the new broadband box. It fitted in with Q box and with our phones  broadband system and TV came on beautifully without any fuss. Professional and charming. Please try to convey our thanks to his employer. Annah and Neil Ross-Goulding.  ... View more

I would like to commend SKY for taking notice of my posted message and various calls; for listening to the audio tapes; for very pleasant conversations with various customer help agents especially Kayla & Amrit.   Collectively they answered all my queries solved my worries and honoured the agreed price.   It has been much appreciated.   thank you all. ... View more

I could not get my sky mini box past the attached screen, the buttons did not work Finally contacted sky community where someone had this problem with a projector, the advice was unfreeze remote by simultaneously pressing the 4 and 6 keys   It worked 😊   ... View more

Hello,    Thank you for messaging regarding my complaint about my Sky stream, i apologise for the context of the complaint message I sent to you, but we did have lots of issues with the puck shutting down and struggling to reboot and having to continuously factory reset the device, and when all we wanted to do was sit down and enjoy the tv on Sky as we have done for 30 odd years it became really frustrating. Anyway we managed to speak to an excellent advisor who went through lots of checks with me, and finally came to the conclusion from what they could see at their end and what experience we were having was that the puck was not able to update the software and had probably had some hardware issues or had previously got corrupted software during a update at a earlier time.  The puck was replaced and registered to my account and touch wood everything seems to be good now, and hopefully we don’t have to contact you again for another 30 years only to renew contracts and the like. If you could pass on our kind regards to the advisor we spoke to on the phone last it would be greatly appreciated as they did an excellent job.   Kindest regards,   Sharon ... View more

Want to give some feedback to Tony on the Broadband technical/Digital team, was really courteous and helpful today, got my newly connected BB issues resolved today, lifesaver 🙏🏻 10/10 ... View more

I just spoke to one of your employees this afternoon -  Will. Unfortunately, I don't have Will's surname. I want to ensure you receive my positive feedback for Will. I called Customer Services and after 15/20 mins speaking with another of your advisors I was transferred to Will to provide further assistance. The call ended at 4.57pm. I hope you're able to trace Will. I was calling as my contract runs out shortly and wanted to see if the renewal price could be improved on. Will had excellent customer service skills and was very personable and helpful. He listened and was cheery but professional. Will was able to help me and took the time to. As a result I made the a decision to renew my Sky tv for another 2 years. I was keen to complete the survey after but was cut off the call. I want to ensure Will receives the recognition he deserves. Keep up the excellent work, Will! Thank you.   ... View more

I have just finished a call with SuJoy. The third representative that I have spoken to this week with reference to an issue concerning Netflix login.  If only all call handlers could be. Sujoy!  He was knowledgeable, patient and wouldn't allow the conversation to end until the problem was resolved, however long it took. He knew his stuff and was completely professional through the entire conversation, even if I was pretty fed up going over the same thing again, by this point after several hours on the phone in the last week. with other representatives getting nowhere. Sujoy what an absolute breath of fresh air!  Sky you should consider asking this representative to help in the process of training new representatives!  Thank you.  Apryl Eley ... View more

I just had a phone call with Tutu (apologies if I spelt his name wrong) and it was probably one of the best customer service calls I have ever had (across any service, not just Sky). Not only did he answer every single one of my questions, he gave such great advice and took such care with it all. He was also just such a delight to speak to, cannot speak more highly of him. I hope I get to speak to him again if I ever need to speak with Sky. Thank you SO SO much Tutu! ... View more

I spoke to Zein on the 2nd July 2026 and he was brilliant. He helped me so much, sorted out my sky package completely, he was calm, patient, professional and very helpful and knowledgeble and therefore I decided to remain with Sky and all because of his very good customer service. Please pass these comments on to his manager. He is such a credit to Sky. Thank you very much Zein. ... View more

I accidentally cut off my call with Stacey before the feedback option. Call time between 7 and 8.20 pm Mon 13 July 2026. Please make sure she received 10 out of 10 for patience, and help.  Stacey's help and patience was second to none.  Excellent.  Will this feedback be credited to Stacey?  ... View more

Date of Calls: 11th July, Time of Call: Approx 12:00   I am doing this as I never got a survey after the call, may have been my fault 😁   I would like to ensure a really helpful Scottish Lady receives the formal recognition she deserves from her manager. I have been a Sky customer for 26 years, but I was on the absolute brink of cancelling my entire subscription due to an appalling online live chat interaction earlier that day. The live chat agent, Shagufta, gave me completely incorrect refund information, lied when challenged, and aggressively tried to missell me broadband under the guise of me being a "valued customer" when I had just told him I would want to leave!   Luckily, I phoned up afterwards. An agent transferred me over to the Scottish lady (without telling me so it was a bit of a surprise), and she completely turned the situation around. She was helpful, friendly, and an absolute pleasure to deal with. She went completely above and beyond to try and save my custom . She actively stopped me from leaving Sky after my awful experience on chat., she listened to my technical issues regarding why I had gone from Sky Q to Stream as I had no signal due to a tree I did not own. She tried everything to save me the full cost of a Stream puck but unfortunately could not.   When she couldn't waive the full amount, she proactively applied a £15 credit towards the puck.  She even took the time to check if she could save me any extra money on my existing package. Her manager needs to know that her brilliant customer care is the sole reason Sky did not lose a customer of 26 years today. Please track her down and log this formally. My email is the same as for the forum but if you need more message me and I'll let you know what you need 👍.   I also request that the chat transcript prior to my call is pulled so the first agent, Shagufta,  can be advised on how to deal with someone, not give very poor service and misinformation.   Thanks, Steve ... View more

Thanks goes to Claire today for her help in organising a refund from a closed account.  I haven't used the Sky Community and was very sceptical that it would be of any help, I pleased to say that this scepticism proved unfounded.  Quick, simple and sorted!  Thank you 🤗 ... View more

It has taken me months to telephone Sky. I have major anxiety issues and this simple task overwhelmed me. Today I bit the bullet and made the call. I couldn't keep taking money from savings to pay the bill. This went on for months which made my anxiety worse. I spoke to Yasmin, who was very patient, she allowed me to get my breath and take my time. Yasmin is a little gem and a credit to your business. I wish there was a contact email for people in my position as telephone calls are extremely difficult, unless of course you are lucky enough to get Yasmin every time. But that's not a guarantee and It took months to get to that point. Thank you Yasmin! ... View more

Really good understood really helpful  ... View more

After almost two hours on the phone, I was transferred to a really helpful person (who I believe was in the billing department) who helped me unlink my Sky account so that I could login to the correct account on the MySky app.   I didn't get her name, but I believe she had an Eastern European accent and the call ended at around 7:55pm. I couldn't tell whether I needed to stay on to complete the feedback survey, but if I did, I would give her a full 10/10. She was helpful and committed to sorting the problem. Please help find this person so she can get the credit she deserves. ... View more