Send Thanks to Sky

Very satisfied with services  ... View more

I want to send a huge thanks to Daniel in the Technical Department (Romania) who I spoke to on the 19th of March. He was increadibly patient, friendly and kind throughout what was a tricky call - with me forwarding his help and instructions via text to my Elderly Mum - trying to get my Mum's new SKY Q box working.. Daniel's cheerfulness never wavered and he pulled us through to a successful conclusion! ... View more

On May 18, Jayden (City Fibre) arrived with his partner ( can't remember name -sorry!)  In the am to Reddings, Cheltenham, to install both outside and inside. They were the ultimates in proffessionalism and a joy to deal with. Just got right into the job(s) at hand and took care of everything, leaving both garden and front room as they found it. They make a terrific team and, having had broadband installed across the globe, could immediately see how knowledgeable they were at their profession and found their customer facing performance incredible. Everything was so smooth from set up to activity and I cannot thank them, and sky agent who logged my account, enough. Jayden was the quieter of the two but was so polite, knowledgeable and helpful, and patient with my dog! His colleague set everything up outside, ensuring no markings visible in the garden and safety in structure. A warm, bubbly , hardworking character who did not stall until everything was done. Great stories of his Sky Colleagues wedding in Rome. He immediately formed a relationship between client and company. Thank you so much Sky! Great performance 🌟⭐️💫 ... View more

Sincere thanks to Jayden and partner for the work that they did this morning. From professionalism with clients and a job done so well, they were just a pleasure to deal with. It was a neat and smooth install, both outside and in, with help given to me in connection of my iPad. I had requested service from Virgin Media which never even got to install; the service was so bad that I cancelled. So getting the job done so smoothly, with engineers knowing their jobs and more, was a joy!  I hope that Sky are fully aware of this great team and appreciate them.  Thank you so much Sky. Your staff are a joy and the Company is wonderful to deal with. Thank you!  ... View more

Amazing customer service from Michelle today. Explained everything perfectly to me and helped me navagate through the app to get a better deal and experience. You are the reason I stay with sky, thank you  ... View more

I regretfully didn't take the name of the friendly helpful lady I spoke to on Saturday 25th April. I had been experiencing consistent issues with my broadband with it dropping out for several minutes 3-4 times a day which was becoming frustrating as I have Sky streaming service as well so interrupts my viewing. This lady was very understanding and sympathetic to my issues and arranged for an engineer as soon as she could (given it was weekend). An engineer arrived and did whatever he needed to do outside and I can say so far (touch wood) my Internet connection has been stable, which is all I ask for. Thank you. ... View more

I wanted to provide some feedback about Latimir from Sky. He went out of his way to make sure I had the best possible customer service experience. From the start, he was incredibly friendly, polite, and courteous, which immediately made me feel at ease. He was patient, attentive, and genuinely seemed to care about helping me on multiple occasions, which made a real difference. It’s rare to receive service that feels so personal and professional at the same time. Latimir is a real credit to Sky and absolutely deserves recognition for the excellent support he provided. Thank you for employing someone who clearly takes pride in delivering outstanding customer service. ... View more

I spoke with Tutu on the phone on 29th April around 3pm after receiving a letter about my options for a phone and contract upgrade. Tutu was extremely thorough and helpful and answered all of my questions with care and patience. He helped me find the most suitable plan and device for my needs as well as talking me through how to get the most out of my piggy bank data - something I will now be able to make the most of and save a lot of money! Thank you Tutu 😁 ... View more

I would like to thank the customer agent who helped me on 6/05/2026 at around 6pm to save money on SIM cards. He went above and beyond to help and deserves a 10/10 for great customer service.  I didn't get his name and didn't get a link to leave a review. Please pass this on as he deserves recongnistion for doing such a great job.  ... View more

Hope u can pass is on to daisy she is amazing very helpful and really caring and care I fell bad for her because we have one  new door bell and they not show them how it work but she try everything but still couldn't get it to work  ... View more

I just want to send a massive thank you to Jodie and manager Rachel from the Broadband technical team in Newcastle who were absolutely fantastic in quickly sorting an issue with my Grandmother's sky account. After a very long 2 stressful weeks of dealing with other very incompetent agents I was delighted with the customer service and what Jodie and Rachel done for my elderly Grandmother today. A massive thank you to you both.  ... View more

My name is Guadalupe.   I would like to say thanks to the agent that helped me, Aman (sorry if I've misspelled your name).  He helped me today to switch from Now Broadband to Sky full fibre 300 in London E11. He was really patient and polite, and he offered me a quite good options depending my needs. I'm really happy with his help. But I couldn't do the post call survey!   I hope this 'than you' reachs him and his managers.  He deserves 10 ⭐ !     ... View more

Having tried all the suggested re-configuration processes without success, I requested a replacement. Amazingly, the new box arrived within 24 hours. All set up and everything now works perfectly! ... View more

I just want it to be acknowledged how compassionate and understanding and how calming, helpful and kind Dinesh was to me with my recent problems with my doorbell and chime. The situation was explained to me at every step, repeatedly and in simple terms for me as I couldn't get it to work. One and a half hours later and I still couldn't fathom it. Tried again today with Dinesh's helpful supportive words in my mind and it worked first time. So thank you Dinesh! ⭐⭐⭐⭐ ⭐  ... View more

Earlier today we spoke to George who arranged for an engineer to visit and sort out a booster.  He tried everything he could to sort out the problem himself first.   He was efficient, helpful, knowledgeable and patient.   George is a credit to SKY.   He deserves a GOLD STAR ⭐🌟. Many thanks to George. ... View more

Despite a woeful performance by Skiy due to poor communication, undelivered promises of credit, not recording notes on account Danielle was excellent. Constantly , she was emphatic, consistent withher communication., responsive and professional. She is a credit to Sky. ... View more

Needed help with an order and received above and beyond! The customer service I received was amazing! I believe his name was Tutu! I will definitely be shopping with sky more often! Thank you so much  ... View more

Dheeraj at customer services for my query with broadband early termination was absolutely fantastic he was polite helpful 10/10 service thank you  ... View more

I'd like to thank @Suzanne from the accessibility team she was so kind helping me get my friends sky vip and app up and running because we hadn't linked something hence she couldn't access the free sky cinema tickets so with us both having 2 free cinema tickets each month we can now go twice a month as we both now have 2 tickets each excellent customer service from Suzanne glad we are both registered with sky accessibility team from 2 very thankful vips of 8 and 26 years thank you so much we love sky and the helpful advisors  ... View more

I would like to send a big thank you and compliment Andrea, the lovely German lady on the Accessibility Team.  My conversation with her was a few weeks back. I have deliberately waited to make sure that my issues had been fully resolved.   My husband's previous mobile phone contract had come to an end, and he wanted a new handset. A new handset was received but was not as we expected so, as we were still under warranty, I called Sky. I firstly got through to a member of the team overseas.  The member of staff wasn't the most helpful and I wasn't that happy with the level of service that he provided. Despite my obvious dissatisfaction, he continued to try and sell me additional products and services. His accent was difficult to understand due to my partial deafness, and the operator seemed irritated with my lack of understanding. At this point, I asked to speak to someone on the Accessibility Team in the UK. It was then that I was transferred to the lovely Andrea. Thank goodness that I was. She was incredibly patient, kind, understanding and empathetic. She took the time to check my understanding and was always happy to repeat things, when I couldn't hear her properly. It was a very long call for her, but her calm, kind, patient, demeanour didn't change at all. She made me feel completely at ease and valued. As a long-time customer of Sky, I don't always feel  that valued.  Thank goodness for members of staff like Andrea.   I hope that she gets recognised for her outstanding attitude to customer service. Thank you from the bottom of my heart, Andrea. You have restored my faith in Sky. ... View more

I recently cancelled all my sky services (Broadband, TV and Mobile) after being with Sky for over 26 Years. I sopke with Owain who was very helpful and sorted everything out without trying to badger me into not cancelling. If you had more staff like him, and you treated you customers decently, I would probably still be with you. Since my call with Owain, I received at least 2 calls a day from your foreign call centre trying to badger me into reversing my decision. You also failed to send the promised packaging to return my sky equipment then threatened to charge me for not returning it. So Bravo Owain! You have at least one competent and understanding employee. Pity about the rest! ... View more

I had a great experience with Sky UK customer service last month, and I wanted to take a moment to say a special thank you to Mahammad Ruhan. He was extremely helpful, professional, and patient throughout the whole process. He took the time to clearly explain everything and made sure my issue was fully resolved without any stress. His friendly attitude and willingness to go the extra mile really stood out. I truly appreciate the support I received and regret not leaving this feedback sooner. Thank you again, Mahammad Ruhan, for your excellent service—I highly recommend Sky’s customer service because of experiences like this. ... View more

I had a great experience with Sky UK thanks to Izabel’s excellent support. She was friendly, patient, and really took the time to understand what I needed. Izabel explained everything clearly and made the whole process simple and stress-free. The service itself has been reliable, with good quality TV and broadband, but what stood out most was the customer care. Izabel went above and beyond to make sure everything was set up properly and that I was happy with the service. Overall, I’m very pleased and would definitely recommend Sky, especially if you get assistance from someone as helpful and professional as Izabel. ... View more

hi i had problems with my broadband , had a call with sky customer care and they sent engineers and problem is solved for the time being everything is working good ... View more

A big thank you to June and John. Extremely knowledgeable about products. Polite and friendly. Happy customer    They did you proud Sky. ... View more

Thankyou so much Eva for going above and beyond this week including today's help with getting my TV and broadband problem solved.., you should be very proud of yourself,,and Sky are very lucky to have you as an employee..     Wishing you all the very best.. ... View more

We've just been sorting out some changes to our service and contract and I spoke to the most helpful and friendly agent.  I should have asked him to spell his name, but I think he said Shri.  I hope you can track him down and thank him directly for us. He was very patient and, also, had a lovely sense of humour, which always makes things better.  I was hoping to be asked to complete a survey for him, but didn't get one.  His help was 10/10.  Thank you! ... View more

thanks for helping me,  very much appreciated  ... View more

Ok recently my dad died and we had to change details over from him to myself as my mom could not deal. Lots of calms and nothing was done leaving my elderly mom with no tv.   today i rang and spoke to mustafa for over 2/3 hours who reduced my mom to tears with his help. He was not just a customer service man he did everything nobody else could. We laughed and chatted and he deserves all the recognition possible. My moms name is Barbara manning I hope you can find this gent from today  ... View more

I was quite alarmed to have received an email from Sky saying 'We're sorry your leaving us'; this email caused me quite a lot of anxiety, as I had not instructed Sky to cancel my broadband subscription, nor had I consented to any other provider to take this subscription over.  As this was received in the evening, i waited until the next morning to call Sky; being unsure whether this was a scam, I scrolled through the Sky website to track down the official customer service number for which  I called - having answered all the security questions, whilst the first person i spoke to could not help, they did manage to put me through the correct department, the Cease Department.  The lady i spoke to was very helpful and understood what i was saying, however as it Sunday, she was not able to pursue any action and asked me to call back again the following day, for which I did.  Having called the standard customer services line again, I was then passed from pillar to post,, repeatedly having to retell my story and give the same security questions for every person i was transferred to.  By the time I reached the third person, after answering all the security questions again and having to retell my story for a fourth time in two days, i was then cut off and the line went dead....... i was now in floods of tears and no one seemed to be able to help me...... So I then decided to trust what was in the letter sent by Sky via email and called the number direct, as I then thought to myself 'surely this cant be scam, trust what is in the letter'.     I called that number and was greeted by one of the most amazing members of the Sky team I have ever spoken to, Michael; he was met with an inconsolable woman at the end of the line; his kind nature, level of compassion and sincere wanting to help me enable me to once again convey my concerns about my broadband subscription.  His mannerisms enable me to trust that he would look into the case and deal with it.  Micheal came back to me the following day as he had promised with an outcome.  Whilst the outcome did not eradicate the issue, Michael gave clear instruction as to the next steps; this enabled me to confidently telephone the Cease Department in Newcastle again, where I then spoke to another call handler, Matthew, who was equally as  brilliant as Michael and managed the remainder of my complaint; he did exactly as he had promised, following up with a call to me 24 hours later with an positive outcome.   In all my years when contacting call centre's and having to deal with those working in the customer service industry, I can honestly say I have never experienced two human beings such as Michael and Matthew; their level of calmness, true empathy and sincere compassion is so rare, and the way in which they both spoke with me and managed my situation, well I believe they should both be awarded the highest commendation possible by Sky - these are two members of staff who absolutely should be recognised for their personable and compassionate demeanours.     I cannot thank you both enough for the support and compassion you gave to me during the week commencing Monday 06 April 2026.  A BIG THANK YOU AGAIN 🙂   This is for Michael and Matthew in the Cease Department in Newcastle 🙂 ... View more

Dear Sky Resolutions Team,   I am writing to provide some exceptionally positive feedback regarding the service I received from Leanne (ID: LHM04). From the very start of our conversation, Leanne demonstrated a level of empathy, compassion and professionalism that truly stood out. As a neurodiverse person who is also disabled and uses a wheelchair, clear communication and understanding are incredibly important to me, and Leanne delivered this effortlessly. She took the time to explain everything in a calm, clear, and respectful way, ensuring I fully understood what was happening at each stage. She organised an engineer for me promptly and, importantly, kept me informed throughout the call, explaining what would happen, how it would happen, and when it would happen. This level of transparency and reassurance made a significant difference to my experience. Leanne’s approach was not only professional but genuinely caring. She made me feel heard, respected, and supported, which is something that cannot be overstated. It is rare to come across someone who communicates with such natural empathy while still maintaining efficiency and clarity. Sky would greatly benefit from having more agents like Leanne. She is a credit to your Resolutions Team and an excellent example of the standard of customer care that should be upheld.   Please ensure this feedback is passed on to her and recognised appropriately.   Kind regards,   Ms Geeta Sandher [removed]   Moderator actions: Removed personal details ... View more

Just wanted to say a huge thank you to a very polite lady who rang me back today at 9.55am.  I agreed to leave feedback but thought it would have been an email and I hadn't received one so wanted to take the time on hear to say thanks.  You were extremely kind and patient on the phone ensuring everything was clear and understood. Even called back when something went wrong with the connection. Thank you for all your help and sorting out the problem. 10/10! Much appreciated  Charlotte Maddison  ... View more

Thanks  ... View more

Gutted because i didnt realise the customer service servey was at the end of the call!!! It just kept going so i hang up thinking it would be a text!! So frustrating!! But he was lovely and soo helpful🙏🏼10/10 customer service im so pleased and i hope he sees this somehow!! 🥲 ... View more

I contacted Sky today about my upcoming full fibre broadband connection. I spoke to Lynn who was extremely helpful and cheerful. All my problems were resolved and, at the end of our chat, I felt really happy with Sky. Thanks Lynn! ... View more

Hi,    I have just come off the phone (15:15 BST 18/4/26) from a lady at your call centre in Bulgaria.   One of the best experiences of a call centre I have had.  Excellent customer service, delivered efficiently, with attention to detail and accurate assistance and information. Delivered politely, professionally and eloquently.  Thank you 🙂 ... View more

Lost a customer satisfaction form that was emailed to me after dealing with someone from India I think. I spoke with someone on March 31st. They spent quite awhile helping me with a new Sky Stream package and he helped me no end - 9 or even 10/10 for his calm helpful assistance. I want him to know that it helped me just when it all seemed too much to take in. I really hope that he can be notified and told of my gratitude. Thank you. ... View more

We spoke to George today to resolve multiple issues with my parents sky/netflix account (not sky's fault!). It was complex and there were multiple confusing issues with the way it had been set up, and George was so helpful and patient and even apologised when his dogs barked, which we absolutely dont mind!! He was so helpful and earned 10/10 feedback but I forgot to wait for the survey and hung up!   So George, thank you and you deserve 10/10! ... View more

Spoke to Sachin today, he was so imformative and very patient with me making a decision.  I couldn't fault his polite and kind nature.  He went that extra mile.  A great asset to Sky!  ... View more

Monday evening 13.4.26: This member of staff took time to explain offers which were available to me, reducing my monthly mobile and broadband bills, acknowledging my accessibility needs. Sandie, a SKY Veteran ... View more

I've had no WiFi for a while and despite days trying to troubleshoot via MySky/online/DIY, I FINALLY managed to get through to a real person. Dean was great; he ran some tests and while he couldn't find a solution, he immediately sent out a new router for us ASAP, which is ideal and my partner and I both work from home. I spoke to Dean at 3.33PM, after a very rude call with a different Sky person at another call centre who wouldn't do anything to help apart from tell me to troubleshoot via MySky, which I had already spent days doing. He really turned my mood around as I was seriously considering leaving Sky. So, thank you Dean! May anyone who's having issues get you as a call handler.  ... View more

Easiest set up ever. Thanks! ... View more

I would like to take this opertunity to thank Sky Acesssibility team for the patience in helping me with my Disney Plus and to keep providing me with outstanding 5 star service  ... View more

Called today as no longer in fixed deal to see what my options were. Have been with Sky for 20+ years. Rowyan was so helpful, this young man was knowledgeable, helpful and enthusiastic and really deserves some positive feedback. I hope this is seen by the right person to give him the recognition he deserves. Thank you again Rowyan ... View more

Spoke to Mr Prithvi from mobile team regarding a query about bills and payments.  Great support! He helped me quickly with my billing and payment questions and made everything clear and easy to understand. Really grateful for the smooth experience. ... View more

I had ordered a new phone yesterday with a new sim deal, as a current sim only contract customer, I had messed up my order and Anele was kind enough to explain everything to me, so patiently and in the most simple form for me to understand where I had gone wrong.  she helped me resolve my issue and even save me some money! I'm only part time and it's just myself  and my son, so this extra saving will really help me. Anele from customer services, I hope this reaches you! Thank you so much x   Lovely telephone voice also! Appreciate everything you did for me today.  ... View more

I spoke with Michelle in the loyalty team by accident (looking to speak to a manager regarding a big problem) and I have to say it was the best accident as Michelle was amazing from the first call on Thursday. She went above and beyond as she knew what the problem was but admitted she did not know how to resolve it. Michelle said she would refer to a higher department that do not take calls, she arranged a time between 11am and 12pm on Minday to call me back. Michelle called me at 11.01am with a resolution to my problem. I have been blown away with the outstanding customer service from Michelle, she is a credit to your company and could easily train staff on customer service skills. Thank you Michelle, you are a STAR ... View more

After a number of quite useless agents and providing incorrect information, I would like to say a MASSIVE thank for the amazing customer service from Janie, who provided me with the quotes exactly as I asked for and answered all my questions.  All staff should be trained and modelled in the same way.   Thank you so much ... View more

After a recent call to Sky I just wanted to say thank you to the customer service team, they really are lovely and they helped me out a great deal. Give these people more money they deserve it. ... View more

Hi there I wanted to take a moment to share some positive feedback following a recent complaint I raised regarding my billing. Having previously experienced issues with my broadband, I had already provided positive feedback about a technical support representative who visited my home a couple of months ago. She was incredibly helpful, refreshing to deal with, and took the time to share practical tips to improve my connection, which made a real difference.   More recently, while reviewing my billing, I noticed that two direct debits were being taken, which I hadn’t previously realised was normal. As a result, I had misunderstood my total monthly cost and identified that I had been overpaying. My complaint was handled by Scott, who has been excellent throughout. He resolved the issue fully, including arranging a refund for the overpaid amount, and consistently kept me informed along the way. He communicated clearly, managed expectations well, and was both friendly and professional at all times.   I wanted to pass on my thanks and recognition for the high level of service I’ve received. It’s very much appreciated and reflects positively on your team. ... View more

Planned to leave sky today after 12+ years but had terrific service from a gentleman in Customer Services this morning around 10am (named Stellen or stellan?). Deftly handled my high irritation. at the confusion created by the previous salesman....moved quickly, intelligently and with a polite charm (without being smarmy!) to remedy my set of issues. I wish he worked for me, please congratulate him and thank him. Simon  ... View more

I was hoping for a call to rate Ash'a service but didn't receive one. I wanted to say he was the most helpful customer service on the phone I've ever had by any company. Such a kind soul. Please do pass on the message!  ... View more

I have just had a phone call with Marvin who gave excellent customer service and gave us the exact products we wanted. Thank you for your excellent customer service! ... View more

On recently moving and having to change from SKY Q to SKY Stream - The whole episode was a disaster. After 24 years as. SKY Customer I had decided to use my 31 day period to cancel and move to Virginia Media. i was very lucky on 26 March to be put through to Alex in your South Wales Centre. Alex immediately understood why I was so unhappy with SKY. He sorted out my contract, advised me with streaming issues, and helped me with how best to use Sky Stream. This was top class customer service and help, the opposite to my earlier experiences in March. So big thank you Alex I am staying with Sky. ... View more

After losing all hope with sky over the past with my issue of being overcharged for 5 months, I was put through to Mustafah at the Glasgow call centre today, who listened to my issue and is dealing with it. He was lovely and kind on the telephone, understood my frustrations and most importantly listened. I would like to give him a huge shout out as after being given the run around by sky over the past week my issue is finally being dealt with appropriately. Thank you Mustafah  ... View more

I signed up to Sky Glass today. I spoke to a man named Garrid/Gerrad. Apologies if I spelt the name wrong. I was really made aware of everything in a really easy and friendly way. Any questions I had he had no issue in answering and helping me talk through things. Honestly, best customer service advisor I have spoken to. Thanks so much!  ... View more

I spoke with Ellie on 30th March between 10–11am regarding an issue with our router, and I just wanted to say how absolutely fantastic she was.   From the moment the call started, Ellie was calm, patient, and incredibly easy to talk to. She walked us through the issue step by step in a way that was clear and reassuring, and had everything resolved so quickly and efficiently – completely stress-free.   What really stood out was her excellent people skills. She was friendly, personable, and genuinely seemed to care about helping us, which made a huge difference to the overall experience.   On top of resolving our issue, Ellie also went above and beyond by reviewing our account and letting us know our contract with Sky was ending. She talked us through our options and secured us an amazing deal, including Sky Sports – which, as you can imagine, has made my fiancé very happy!   Ellie is a real credit to the team. Thank you for such outstanding service – it turned what could have been a frustrating call into a genuinely positive experience. ... View more

I had an on going refund complaint, from December 2025 until I spoke to Matthew I.d. MBS 452.He listened, empathised and got down to solving our issue. He was patient regarding things we had to upload, always contacted me when he said he would, he determined the issues of the switch over that hadn't been done,gave information to his line manager. Finally just over a week ago he rang to say all was resolved, I'm so grateful for the day Matthew answered my call, and finally helped, he was very polite, professional , and very pleasant. He was a pleasure to talk to.   Thank-you   ... View more

I just wanted to send a message to say thank you to Leanne for helping me activate my Disney+. She was so polite and patient and also helped me save some money on my subscription. If you do bonus payments or gifts please consider Leanne she is an asset to the Sky team and an absolute pleasure to talk to. ... View more