Send Thanks to Sky

G+Sky · ‎13 May 2017

Hello I went through to the tv cancellations department today 13.05.17 and spoke with Thomas, his attitude and customer service was perfect. Thomas was really friendly, very helpful and went the extra mile to ensure the billing on my contract was correct and undo the problems linked with my account. Thomas was clear explained everything fully and made me aware of the routes I could take during the telephone call for my tv package and he understood the reasons behind my cancellation which were due to he limitations of where I live for the sky box that I have and he broadband speeds and usage and offered me suitable options to me and was able to come up with a solution that I was very happy with and felt I valued as a customer. The service I experienced today will make me confident to take sky tv again in the future as the level of customer service experienced today was excellent. All the best, Greg

danbcn · ‎10 May 2017

I just called to cancel Sky because of the cost but spoke to someone who was really helpful. i meant to hang on at the end of the call for the survery to say that I was really pleased with the service that I received but then forgot and hung up. Just wanted to say a big thank you!

TonySandy · ‎10 May 2017

I would just like to thank Wayne, who managed to guide me and my wife through altering our settings. He kept his calm and good humour, even though we are both technophobic pensioners. He used plain, simple language (didn't lose us in technical terms that meant nothing to us but showed off the users knowledge of computer slang). He should either be a supervisor for this reason or teach new staff his method of customer support as it is very off-putting for those who can't grasp the words used and frustrating for those who use them, on the other end of the phone and can't understand why we can't get what they mean.

Anonymous · ‎08 May 2017

Hello Sky, Having recently upgraded my sky service to sky Q I have to say I am less than impressed, broadband speed seems to have decreased, wifi connection worse, sky Q box disconnected, mini box not working etc etc. So I finally decided to call sky & endure the wait & endless questions trying to stop me from talking to a human being, thank goodness I persevered as I finally got through to Naz (I think), he has restored my faith in sky, he was humorous, helpful & above all really knowledgable, he spend well over 45 minutes on the phone & re-setup my complete system which now seems to be working superbly. Please give Naz my thanks & he deserves to be employee of the month in my opinion. Great work Naz keep up the good work.

Sarah+Gee25 · ‎05 May 2017

I'd just like to say a huge thank you to Oliver in Sky Q I think it was the tech department. He went above & beyond to help me try to sort my issue & I really felt like he cared & wanted to help! People are quick enough to complain but on this occassion it was important to say thank you!

Anonymous · ‎01 May 2017

Hi i would like to say thanks to Mark who really helped during the process of getting my fibre broadband activated as we had some issues. He took ownership of my call, rung me back when he said, remained calm and explained all updates to me even if there had been no progress he still rang out of courtesy! After having spoken to various agents regarding the problem he was amazing!!! Thank you for all your help Mark!!

Robyn95 · ‎29 Apr 2017

I just called Sky to speak to an advisor about our sky box as we cannot book the Joshua fight for tonight. I spoke to David and he was extremely helpful. He went the extra mile to accommodate for the fact that we would not be able to watch the fight the usual way and spoke to colleagues to find an alternative method for us. We've had a few issues with sky in the past but the service David provided today was exceptional - thank you again. Please ensure this is passed on to David and his team call was made 29/04/17 at 11.17 Thanks again

Anonymous · ‎19 Apr 2017

Hey there im karen. I was recently on the phone to a lovely pair of customer service advisors.. they were called hidi and james. hidi was absoulety fantasic and really lovely on the phone, she was able to get to the bottom of my problem and directed me to the correct team.. many thanks hidi! she directed me to james who helped so much! he helped me get my bill's back in control and was so lovely! fair to say these two need credit and my many thanks to them! thank you again Karen

Anonymous · ‎18 Apr 2017

A big thank you to Sky. All of your colleagues were extremely helpful through the process of setting up my account and subscription and also understanding and efficient when I needed to cancel. If I get to choose my provider again in the future - definitely going with you guys! Keep up the good work and thank you. Fru

Anonymous · ‎11 Apr 2017

Hi. We had a gentleman called Phil an engineer from sky at 8am this morning. He arrived promptly, was very helpful, knowledgeable and did a fantastic job in getting my sky systems up and running. He rang the night before to give time of arrival. Very happy sky customer in Kippax, Leeds so thank you!!!

Carly17 · ‎06 Apr 2017

Hi there!! I'd really like to say thank you to Joey based in Leeds. I called sky as a new joining customer, fully intending on purchasing a package I'd chosen online and just wanted to run it through with someone over the phone before I completed the order. Joey was amazing! He took the time to go through absolutley everything with me in detail and recognised that the package I'd chosen wasn't really the one that fitted mine (and my partners) viewing as much as it potentially could. Joey explained the package that he was going to offer me and gave me as much detail as possible, even when I ummed and ahhed he was patient with me and reassured me that the package he had in mind suited us better and did not mean paying the earth for it. Our phone call lasted easily 45 minutes - an hour, Joey had said at the begining of the call that it was his last call of the day so I'm pretty sure I kept him after his finishing time but he made sure I knew there was no rush and there was no hint of rushing me off the phone like can be experienced elsewhere. (I'm a manager of a telephony team myself, I know sometimes customer service can inadvertently drop when it's close to home time!!!) He went to a great effort and gave me a deal that left me totally and utterly speecless (and that's difficult to do at the best of times)! He was professional and detailed in everything he told me and also was able to make me laugh all the way through the conversation too! He has literally made me the happiest person on the planet right now and deserves a massive thank you and some kind of reward or recognition for all his time, effort, and genuinely what I can say is the best experience I've ever had with any kind of company providing a service. Please please please pass on my eternal thanks to Joey (and maybe give him a bonus? 🙂 ) I'm really excited about being a sky customer and it's all thanks to Joey!! Thank you Joey! Thank you so much!

Anonymous · ‎06 Apr 2017

Have been having some ongoing broadband problems. The Sky Tech guys have been really helpful and done their best to resolve things. Engineer Scott came out today. He was brilliant. Listened to the history, diagnosed it and sorted it. Polite, thorough and efficient. A credit to Sky. Well done and thanks Scott.

Ainsley1983 · ‎31 Mar 2017

My husband and I were returning Sky customers due to moving house. We had rejoined Sky and were about to move house when it fell through and we had to cancel the home move. We then bought another property and tried to change the home move to the new house. This caused major problems on my husbands Sky account that it was full of errors and we ended up having to cancel his account down and join as a new Sky customer in my name. However, I would really like to post here (and hope that she gets the feedback) to give a massive thanks to Francesca who I believe works in the Home Move team. She tried everything that she possibly could to get around all the errors and she examplifies excellent customer service. She is a credit to your company as she continued to help and be professional even when she had difficult circumstances to deal with. She phoned me back when she said she would and went from department to department trying to resolve the issue until the system finally beat her. Thanks again Francesca - you 're a star!

Anonymous · ‎29 Mar 2017

Can you make sure the engineer receives this message. Thanks

Anonymous · ‎28 Mar 2017

My son decided to upgrade to Sky Q and we were booked in for yesterday Monday. Your sky engineer (Johan - I apologize to him if this is spelt incorrectly) kept me informed about the time of arrival by telephone from Sunday evening. As soon as he arrived he was so helpful. Johan (apologies again if spelling incorrectly) went the extra mile to help us in any way he could. He stayed until he was satisfied we both knew how to operate Sky Q, nothing was too much trouble. Can you send thanks to him for his patience and kindness. He is a credit to Sky!

Anonymous · ‎25 Mar 2017

Just to thank the Irish gentleman who helped me today sorry i don't have his name could have been David he was excellent

Anonymous · ‎24 Mar 2017

I called today 24/03/17 and spoke to customer service advisor Ryan, he was excellent helped me reduce my bill and was so friendly! Truly amazing customer service. 10/10 thanks so much.

emeliamai21 · ‎24 Mar 2017

I wanted to downgrade sky but just to remove my sky HD and I dealt with a gentleman called Simon.. He was very friendly and helpful and made my phone call very easy to handle.

byrnesafc · ‎21 Mar 2017

I would like to thank George in the customer services team. I don't know his surname but he is young (born in 95). He was the third adviser I spoke to regarding my Sky Q box not downloading. He understood the issue, said he would get it escalated to a manager and that it would be resolved within 48 hours, and it was.

Anonymous · ‎16 Mar 2017

I would like to pass on my thanks to Steven who came out and fixed my sky Q box in nottingham today. He was polite and did a great job

Anonymous · ‎13 Mar 2017

Thanks very much to Paul who helped me with moving my account to my new home address. Brilliant service!

Eddie1 · ‎10 Mar 2017

I would like to say thank you to Cammy in the Customer Retentions team in Glasgow (I am aware that there are many, many people called Cammy in Glasgow, I'm sorry I didn't get his surname). Is there another way to feed back through my account to ensure this reaches his manager? Anyway, he helped me out with my TV and broadband package before I went shopping around, which I'm happy with but I'm more delighted with how open, warm and genuinely friendly he was and how he turned what is usually quite a pain (negotiating packages) into a pleasure. I don't even mind that the reason I had to ring Sky in the first place is that my internet is down and we have to get an engineer out. An absolute credit to his team.

HappySky+family · ‎08 Mar 2017

WOw! It seems quite hard to send positive comments on Sky. I was asked when we first joined to send our thoughts on our new service, but as it was so new I had to experience it as a non-technical user first. Well, we are all so impressed. I mean it! It is so different to BT. We had constant connection problems and the T.V, choice was not, in anyway, akin to Sky. I deliberated for years, honestly, in who we should change to. We had tried Talk Talk before and although cheap, if you had any problems, it proved to be a two week nightmare to solve! Time a busy family does not have to spend. We had BT previously and again we had varying bills which frustrated us greatly as we had to manage money tightly. After another 5 years of BT I was sick to the bone of it. I rang Sky and told them how much I wanted to pay. They gave me a box set deal, cheaper than BT and we have NEVER looked back. There is soooo much to watch now. I stuck to re-runs of the marvellous Big Bang Theory, as it was the best entertainment. NOW, honestly we just don't now what to watch, well we do, but everyone argues over it! I told BT I was changing as was advised by SKY and the salesperson must have been under soo much pressure to sell as he got very upset. He said that SKY would be using BT's lines so the connection would be the same...well it has not. I have no explanation but even through windy, poor weather, our signal has not changed. The poor BT chap got a bit emotional and asked why I was telling him (after all his effort in trying to keep us) when we had already moved. I explained that SKY advised us so that BT were updated for the change over. I am just hoping that the bubble with SKY will not burst and that or monthly charge does not shoot up. If it remains as manageable, then I can not see why we would ever need to change again. How positive is that SKY?!

Anonymous · ‎07 Mar 2017

I just want to thank Ed who did a great job in his service today. I called the help line to confirm my return of a Sky Hub (because I already had one) and ask him to redeem it from my first bill. Ed just start working at his position for a few weeks so he was a bit unsure but he showed care and dedication, and he reached out to his manager for help. After all my enquiry was resolved and I think Ed's efforts deserve recognition. Viet

Anonymous · ‎04 Mar 2017

Just got help of 2 really great agents, Kiera and David, Helped me reduce my bill with some great advice and digging though my account usage, so instead of my bill going up 5% it will be coming down 10%. The only thing I am annoyed about is SKY, why didnt you send me a customer service rating email when your guys have done a great job!!!!! Thank Kiera and David

Anonymous · ‎02 Mar 2017

After my frustrating experience with Sky in October/November last year, <removed> by a representative I renewed my Sky account. However, I decided to cancel all my SKY products yesterday, to find no one available s they were all training. So I have just rung and spoken to a lady called Charli in retentions. She was very good, asking and listening to my comments. Can you please pass on my thanks to her for her professionalism, and the phone call recording should be a 'best practice' listen to, for all the less than interested, or downright rude representatives elsewhere in Sky. This lady should be recognised in my opinion in some way Thank you Andrew moderator note: removed unfounded allegations

eileenyabz · ‎01 Mar 2017

Hi team, I recently went through a stressful home move process with Sky since January of this year and have been feeling frustrated because my broadband could not be moved to my new address. I called the Home move team on 0333 200 8000 today and spoke with an Advisor called Claire who then passed me unto a Manager called Shirley to resolve my complaint because I was at my wits end. Shirley listened with empathy and had a very reassuring manner about her. Despite me talking for so long, she was able to capture the necessary bits of info I gave. At the end of the call she managed to calm me down and apologised for all the phone calls I had made to Sky for my home move especially given my current health situation. She also offered me alternative solutions to my problem and resolved it to my satisfaction. She has restored my faith in Sky just when I had given up and felt like I was constantly being fobbed off. Please pass this on to Shirley (or Shelley) the Manager whom I spoke to today during my phone call made to Sky at approx 10.25am on 1st March 2017. She might or might not be in the home move team. Please tell her she made me very happy today. Kind regards, Eileen

Ricma9 · ‎26 Feb 2017

I would like to thank Caton. The sky adviser I spoke to yesterday who helped me to sort out an upgrade to my sky package. He was really helpful and gave me a great deal. Thank you very much

Anonymous · ‎24 Feb 2017

WE TRIED TO COMPLETE A SURVEY BUT SKY DID NOT SEND ONE.. SHARON WAS EXCELLENT AND PRADEEP WAS VERY GOOD. WE DO NOT KNOW OUR PASSWORD BUT NO ONE CAN TELL US HOW TO FIND IT ODONNELL

Anonymous · ‎21 Feb 2017

I received amazing service from Neelam when I called to reduce my Sky package. I wanted to make sure I was getting the best deal and Neelam was incredibly patient and went through everything very clearly to me, including which channels I watch. No one has asked me this prior from Sky customer services. Thank you very much Neelam. Emma

Anonymous · ‎17 Feb 2017

Just wanted to say what an amazing advisor charlotte was today. She helped me solve the problems not just with billing but helped me with retention team. Sean on retention was also amazing and solved more than one issue including an over charged item. These two advisors are real ambassors for sky and would give them both 10 out of 10 for their customer service skills. Hope they get some sort of bonus from sky they deserve it

MarkAvfc · ‎17 Feb 2017

I just want to leave a message of thanks to Anton who works in the retention or call back department responsible for retaining sky customers. He provided amazing customer service and as a result I decided to stay with Sky for my TV and also subscribed to Broadband. After a dreadful time with TalkTalk it was great to deal with someone who was friendly and persevered to get my account sorted and did a great job getting me transfered from TalkTalk. I hope this message finds the correct person in such department as I never had an email come through to give feedback. But once again I would just like to say thank you to Anton for his excellent service and his patience and endeavour to sort out my broadband issue. Regards.

rose31red · ‎16 Feb 2017

Excellent service yesterday from Richard in Mombai. Solved a complex problem efficiently and courteously. My thanks.

Brambleby · ‎10 Feb 2017

Hello, i would just like to send the biggest thank you to Jacques on the live chat! He was amazing!!!! Friendly and chatty and helped me with everything I needed. I lost connection with him and I was panicking trying to connect but he phoned me and we sorted it all over the phone. Such a lovely person to talk to and made my sky experience amazing. Please make sure this feedback reaches him! Hope he enjoys GoT as much as we do!! Many thanks Emily

KROAGNON1 · ‎06 Feb 2017

Just wanted to say a big thanks to steve on live chat, been with Sky for nearly 30 years now, but recently, what with getting a free fresat box and rising costs with Sky was going to call it a day with Sky and stick with freesat, obviously going to miss a lot of programmes and channels we all enjoy, but needs must asthey say, got in touch with live chat to give my notice, was offered various things to stay, resisted them all, until a 75% offer to stay came up, as i pay my sky bills in advance, it meant basically i have already paid the next few months and thereafter my billl will only be a few pounds each month for 12 months, good to see Sky giving great offers to older customers!

Anonymous · ‎06 Feb 2017

I just wanted to express how impressed I am with Sky, they have followed us on three house moves and have been great on each installation. Thank you 🙂

Anonymous · ‎30 Jan 2017

I'd just like to give Emma on the Facebook page some sort of acknowledgment for making me feel like I'm a customer who's cared about. iv had a few issues and it's an absolute pleasure to deal with her! always makes the issues disappear immediately and was very surprised to see a pm pop up to day from her on my Facebook keeping me up to date on a refund process. she really didn't have to do that it's above an beyond what she has to do and I'm grateful for that. even down to her light hearted responses to a pm it's nice to feel like your speaking to another human being on the other side😊 She he is a credit to sky and the nicest person I have had the pleasure of speaking to in customer services with any company. she deserves recognition and I hope this goes a little way of giving it to her

Boycott · ‎19 Jan 2017

Afternoon, I wanted to thank your installation engineer Stu Evans (ST18 area) who installed Sky Q this morning. Stu was polite, friendly helpful and explained everything to me clearly. He didnt rush and was very informative, definitely a credit to SKY. Hopefully this will reach him. Many thanks John Boycott

Anonymous · ‎18 Jan 2017

Afternoon, I just wanted to let you know that we had an engineer out this morning (I believe his names is 'Ron' we live in the RG8 area) we had a call the evening before the visit from Ron to notify us the 2 hour window he would be visiting in, this for starters was great as i am normally chasing companies for a more specific time slot on the day so i dont have to stay in. From the minute Ron arrived he was polite, friendly and helpful. He didnt rush and was very informative, definitely a credit to SKY. People are always quick to complain but not as many say 'thank you' so i thought id drop a quick message, hopefully this will reach him. Many thanks The SImpsons

Anonymous · ‎14 Jan 2017

Thanks to customer services advisor Stephen for helping us sort out our broadband connection today!!

AKHAKH · ‎14 Jan 2017

I just wanted to give my Sky Engineer Derek all the credit he deserves for being so helpful and conciencious during my Sky Q upgrade install (which had some technical difficulties.) He deserves to be recognised for genuinely putting his customers first! Brilliant guy, great experience with Sky. Best, Kate

Anonymous · ‎11 Jan 2017

Ive just switched to sky and have to say i have been really impressed so far. I called your customer service line to ask a query and spoke to a Katriona (i thnk thats the right spelling). They impressed me with their competence, politness and ability. I am not easily impressed so very well done!

Anonymous · ‎07 Jan 2017

Please can you acknowledge great customer service provided by Gareth in Cardiff. I was promised cashback when I joined Sky but this was then later declined. I spoke to another operative who fobbed me off, then another who said they would listen to a previous call and call me back (they didn't) but Gareth did find the call, listen to it and call back as promised - resolving the issue with a credit on my account.

Tel272 · ‎06 Jan 2017

Thank you to the Accessibility Team for the sensitive way they handled the cancellation of my daughter's partners Sky package following his tragic death. I contacted them explaining the details, their response was speedy and sensitive, a great example of excellent customer care. Many Thanks. Terry

najekul · ‎05 Jan 2017

Well dine to Brendan in Irelands broadband tech team. Who has dealt with my problems and complaint. The only person from Sky who has called back many times abd been the most affable person. He deserves recognition for going above and beyond and the best customer service Ive ever had.

Anonymous · ‎03 Jan 2017

Finding out how to send thanks to Sky staff has been incredibly difficult! This needs to be easier otherwise people will not bother! And your staff deserve the appreciation. Last month I decided to review my TV Braodband package with Sky, and Talk Talk gave me what seemed a great package deal, until we got into the setting up and I realised they were incompetant and unprofessional. I rang Sky and spoke to a staff member called Brian (server Ref no: BMA42) who not only helped me to get rid of Talk Talk and therefore the stress they were causing me, but also found me a solution to my TV needs - a more suitable generous package with Sky (I didn't have a problem with Sky, in fact I enjoy being with Sky). From feeling stressed, angry, and cheated by my few dealings with Talk Talk, dealing with Brian was the complete opposite. He went out of his way to assist me, help me to understand, he listened, made me laugh, and I felt like he genuinely cared about me as a customer. What's more because of Brian I am pretty sure I will stay with Sky for many more years as I feel Sky not only offer the best service for TV and Broadband but are the easiest to talk to when there is a problem, they want to help sort it out, and they do sort it out. Please recognise Brian as a valued member of the Sky team, he has my confidence, and I have told many people about my ordeal - so I am sure you will get new customers all thanks to someone who did a very very good job. Thank you Brian, wishing you a happy new year!

Anonymous · ‎31 Dec 2016

I've had problems with my Broadband ovet the last few days which was stressing me out with restarting work next week. I spoke to Craig who was able to go through all the options and together we temporarily fixed it with further scrutinny to be made. He stayed on the phone whilst I unscrewed the phoneline to make sure everything was okay which I would not of expected him to do. His attitude and knowledge makes him a credit to your company. Spoke on 31/12/16.

Anonymous · ‎30 Dec 2016

I have just cancelled my contract because of moving home, and i am very happy with the Service Sky has provided me within the last five years. It was brilliant Service, and i never had any issues with the landline or broadband. The assistant on the phone Shellina, was excellent and guided me throughout the process, very pleasant to speak to her, so please say thank you. I would like to recommend sky to anyone who is thinking of changing provider. Many thanks and happy new year to everyone at sky. Jozef.

MH18 · ‎24 Dec 2016

Hi, Had Kamel visit on the 19/12/16 toset up my SKY Q and he did a fantastic job in installing andalso tidied up some loose cables outside which my builder left a mess! Please give this man a raise! Mohammad

Anonymous · ‎21 Dec 2016

I would like to send my thanks to Harry in the Cancellation department for his assistance today. I could not be any happier with his assistance and feel his is a true credit to Sky. Roll on another year with Sky (y) Jamie Talbot

Anonymous · ‎15 Dec 2016

Damien - a1dd17 What an amazing guy, best customer service I've had in a while, I think he was from the customer service team who brings back old customers but he certainly got me back, enjoying great and amazing service once again with all thanks to Damien.

Anonymous · ‎14 Dec 2016

Spoke to someone called Max on 28th Nov to sort out an issue with an order placed through Carphone Warehouse and he was so great I ended up placing the order directly with Sky instead. He was so helpful and I wish I knew how full name so he could get some proper recognition. Also the engineer who came to install my Sky TV was great, I think his name was Kieran. Polite, friendly, professional, knew what he was doing, did the job quickly, explained everything very well and set everything up perfectly with no problems. The installation of my broadband was a joke however and I spent £34 on phone calls to your call centre because no one else seemed to know what they were doing and it seems Sky and Openreach don't know how to communicate with each other. If it wasn't for the excellent service of Max and Kieran I would have cancelled the whole thing.

Anonymous · ‎14 Dec 2016

I'd like to say a massive thank you to Michelle for setting me up with my Sky TV and making the move into my new home and transferring my Internet over so simple and easy! She answered all of my questions and talked me through all of my options! She was so friendly, personable and funny, not to mention a huge fan of Criminal Minds which is always a winner in my book! She's a credit to your team and deserves some recognition for her warming customer service and bursting personality!! Thank you Michelle!!

Anonymous · ‎08 Dec 2016

8/12/16 Called customer services today at 2.20pm and spoke to a young irish lady concerning introduce a friend. Sadly i didnt catch her name but was really happy with the way she handled the call and her cheeery disposition. I was staying on the phone to do a customer survey about the call but for some reasonn it didnt come through, so, would like to just say now, thank you for your help and explaining what was happening and solving any issue i had.

Annbellequebec · ‎07 Dec 2016

Want to say a fantastic thanks to Nadia and Brian who today helped me change my phone number. Long story cut short, ex partner being very vindictive gave out my phone number to unsavoury people and getting phone calls requesting certain services, police involved etc and within 10 minutes of me contacting tonight my phone number was changed and so no more phone calls upsetting me or my kids

Anonymous · ‎06 Dec 2016

Yesterday i phoned sky about taking box office off my subscription in the New Year, Customer Service Advisor Craig could not have been more helpful. Towards the end of the call he asked if there was anything else he could do to help. I explained that i have never had access to Catch Up or On Demand, he proceeded to talk me through the set up instructions. We were unsuccessful so he then put me through to Thomas. Thomas went out of his way to guide me through the set up instructions, eventually closing down the system and restarting it. The end result is that i now have Catch Up in time for Christmas, i am very thankful. Excellent customer service from both Craig and Thomas, i hope that my feedback will be passed on and their outstanding customer service recognised by their higher management. Thank you.

DRB-2015 · ‎06 Dec 2016

I would just like to pass on my thanks to your engineer Christopher who visited my property on 26/11/16 around 1PM. He was on time, polite and proffesional at all times taking care of not walking through the house with dirty shoes as well. He solved the issues I were experiencing and replaced most of my equipment at fault. Thanks again and this chap is an asset to your company. PS - Let me know if you need any more details.

Anonymous · ‎05 Dec 2016

I was dealt with by a guy called Sharif from your sky retention team and just wanted to say a massive Thank you, he was lovely and polite and really helpful a real asset to your company Thank you

Anonymous · ‎04 Dec 2016

Just like to say a huge thank you to Joel from the sky New customers..he was fantastic and beyond helpful...he explained everything in a simple way..and didn't rush..and give great advice from his experience with his own sky q and made a fantastic deal which all my family was happy with...and he stayed to complete my deal as people started to leave and head home...on a Saturday too..he deserves a reward for his fantastic customer service and his sense of humour..thank you Joel..have a happy Christmas.x

Matt984 · ‎03 Dec 2016

What an absolutely fantastic service I've had from you guys.. there's been too many peoples names I've dealt with to remember them all but if you check my account I'm sure they will be there to see.... finally back on fibre today and only a 3 minute downtime... sat enjoying my newly installed sky tv as I write this and couldn't be happier with the service... it's been a bit of a bumpy ride and a few hitches but from the sales to the engineers (except that one guy that plugged us into the wrong socket) to the gentleman that helped rebook someone to fix the issue in a fast 2 days and put us back on our original deal as promised... you have all been fantastic absolutely amazing... we were treat like dirt by bt absolutely horrific experience... I'm not sure there are words for just how far apart their customer service is compared to sky but it's definitely worlds apart at the least you guys have been honest with me.. kept constant communication and done everything you promised... one happy sky customer... thank you so much I hope you all have a fantastic Christmas... you guys have made ours this year!!!!

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