Send Thanks to Sky

On Tuesday 8.10.24 I spoke to one of many advisors, due unable to connect the Mini-box & the SQ Box due to network connection, after troubleshooting and unsuccessful an engineer was booked for 17.10.24.  I was very upset on hearing having to wait for 9 days , but was told other customers had to wait for upto 3 weeks which I made me question that I should be grateful for just having to wait for a short period.  I was also told I could call the next few days to see if there had been a cancellation.   I called for the next few days,  again told to do troubleshooting ,  and no chance in date eventually I called on Thursday asking to speak to an advisor to make a complaint and I was told that I could not speak to anyone as there was not a dept and that I should send an email.  I called again and spoke to adviser  PHN21 and explained my situation and was told I was given the wrong information and she was able to raise a complaint for me ( no 3699161869)  The adviser was so helpful that I cannot stress enough how she helped me she even tried to see if there had been any cancellation leading up to my appt.   Once again I would like to say a big thank you to the adviser  who also rang up to find out how my completion of the job had been.  I gave come across many adviser in the 23 years I have been with SKY but this adviser was excellent,   I think Sky should employ more adviser  like PHN21  .  Also the engineer who came on 17.10. 24 by the name of Ricardo was very polite abd helpful .     Many thank.s                 ... View more

Called to renew my contract yesterday. I spoke to Sahithi, who was most helpful & I renewed for another 24 months at a favourable rate. I wanted to give her a perfect score of 10, but didn't get a prompt. Could you please pass on my Thanks & complete Satisfaction. Regards  ... View more

Thankyou ☺️ ... View more

Dear Sky , I wanted to take a moment to sincerely thank Totor/Tutor for all the help he has given me in sorting out my Sky broadband. From the very start, his patience, kindness, and expertise have been nothing short of amazing. Becoming a Sky Gold member felt like a real upgrade, but it was his professionalism and genuine care that made the experience truly exceptional. It’s rare to come across someone who is not only brilliant at what they do but who also goes above and beyond with such warmth and understanding. You took the time to ensure everything was properly sorted, and I’m incredibly grateful for the effort you put in. I’m sure you help many people, but I want you to know how much your support meant to me personally. You’re an absolute credit to Sky, and they’re lucky to have someone like you on the team. He lives in Austria I'm pretty sure! I hope you can track him and let him know how amazing he is. Thank you again, Totor—you’ve been a star! Warmest regards. ... View more

I spoke to staff member Callum O Connell today in relation to my elderly father, who had contacted sky experiencing hardship and wanting to cancel or reduce the cost of his TV package. He contacted Sky last week and confused by the options ended up with another 2 year contract which I felt was contrary to why he had called and had caused some distress as to how he would manage the ongoing payments. My call today was to complain and was put through to Callum. He was so polite, understanding and solved the issue quickly to our satisfaction, he gave us options that were in my Dads best interests and we ended the call satisfied that he now had the services he needs within a budget he can afford. Callum did a superb job and I would like to say thanks to him, he is an asset to the sky business. I can honestly say we would have cancelled our whole contract if it had not been for his help  Thankyou Louise Hancock   ... View more

I spoke to an Advisor called Audrey on 10th October regarding my out of contract Sky agreement. I had initially been ready to cancel as the package had become too expensive.  Audrey was fantastic, she let me know all my options, was very friendly and knowledgeable, and managed to get me a great deal that I was able to afford.  She even gave me a few recommendations on shows.  She was so patient with a customer who isn't very up to date on the latest TV packages and explained everything fully.  We're all to quick to complain but I wanted to give credit where it was due and say a big thank you to Audrey. ... View more

Spoke to Michelle from your Customer Priority Team today 12th October at 11.22 in regards a complaint that has been submitted and she took the time to listen to me and to try and sort out my complaint she managed to sort out part of my complaint and sorted out a call back to finish sorting out the other part of my complaint as she needed to send off a form to the back office team for actions to be taken on my account.  Michelle has turned a low feedback back score in to a higher feed back score with just one call.  ... View more

Spoke to an agent at 1058 on 12th October to adjust our Sky package to remove elements we don't use as much to make it more affordable.    Agent was first class, explained benefits, options and costs clearly.    I was happy to extend contract. I hope the agent gets recognition for their efforts. A good training call example .  ... View more

Thank you Tracy for your help, I'm not sure why it took 3 calls to sky before Tracy instantly knew how to resolve the matter that the previous 2 advisors couldn't assist with. Very helpful, very patient and a great asset to sky!! ... View more

Thanks so much to Joseph who went above and beyond to help us with our new Sky package. He was a really helpful and made our experience so easy. We called at 7pm and we were hoping to leave a feedback at the end of the call but we were disconnected. 5 stars from us!  ... View more

Big big thank you to Neil who done a brilliant job and a really nice person  ... View more

My thanks to all the Sky employees (home and abroad) I pestered about my sim failing to work. I thought I was going to have to leave Sky Talk and even requested a PAC code .... for 3 days I talked at least once a day to Sky staff and even got the escalation team involved ... but it was all solved when I was advised to take out the old sim and replace it with a new one.   All I want to do in this email is give a big thankyou to all . I'm sorry I do not recall individuals names. ... View more

Andy in the customer service team was very helpful today - very calming and patient. He was Scottish, if that helps you track him down! Thank you 😊  ... View more

Just wanted to actually leave some feedback for the lovely engineer that attended today to sort out my satellite dish, he had the problem sorted within minutes and was such a friendly, decent guy! Hope he gets this feedback because he truly deserves it. Such a decent bloke.  ... View more

@Loriyou are amazing!! 5 days of waiting 5 phone calls to support and nothing moved on.  Chat to you about the problem (and great discussion re Harry Potter 🤣) and now all sorted. Thank you thank you thank you!!  ... View more

The advisor, Ace, was very efficient, polite and friendly and is an asset to the company.  His English is excellent and a credit to him  ... View more

Fantastic service provided by Amy. I called with a technical issue relating to Sky Q which Amy sorted, she went on to review my account and tailored it more to my personal preferences whilst achieving a saving on my monthly subscription. This is what great customer servoce looks like, thank you Amy! ... View more

I like to take the time to thank Dan in customer service who with his patience and clear and precise step by step guidance helped me solve my streaming problem. Well done Dan ! ... View more

I've just come off the phone from one of your customer service ops, her name was Natalie. I was ordering an iPhone 13 for my daughter's birthday and she could not help enough. She was super friendly, clearly knowledgeable in her job and her customer service was outstanding, she has even arranged to call me back and set everything up with me. I'd like for you to track her manager down and let them know how awesome a team member she is, she's certainly an asset to Sky ans she deserves a bonus. To help you track her down, she had a lovely Georgie accent, helped me with my call on 30th September at approximately 2pm and the call was regarding the order of an iPhone 13. ... View more

Dear Sky , I called Sunday morning about 10 am concerned about a transaction in one of my card accounts. I spoke to Lewis from Newcastle who couldn't have been more helpful and understanding. Very quickly he was able to reassure me and my concern turned out to have a simple explanation to do with a subscription to Paramount + . Lewis was polite , kind and really understanding and also mentioned a couple of offers that I will be looking at . I wanted to let you know how impressed I was with Lewis and the service he provided . Something I was genuinely worried about was sorted quickly and with professionalism. Please pass on my thanks - he is a great asset to the company - Paul   ... View more

HI, I have recently upgraded to full fibre with Sky following the end of my previous contract. The internal works to my property carried out by OpenReach went ahead as planned but the installation was halted due to a blockage with the external ducting preventing the cable from being pulled through. Unfortunately OPenReach have failed to turn up 3 times when they have been booked in meaning I have had to contact Sky complaints several times.  Every member of Sky staff I have spoken to has been so helpful, professional and eager to help. I really rate their level of service   Thank you to all those I have contacted ... View more

Just wanted to say a massive thanks to your Sky Engineer Jamie in Dundee who visited us this morning. Super friendly and knowledgable and has fixed an issue we've literally had for years! Lots of helpful tips and cut through all the jargon I've came to expect from Sky which was very refreshing! Great customer service 😊 ... View more

I'd like to say thank you to the young lady that dealt with my telephone call on the 26th Sept 2024 approximately 9.00am unfortunately i'm not sure what her name was but she was the most helpful and pleasant person you could ever want to speak to when having a problem. She was very knowledgeable and explained exactly what to do to rectify the problem she even stayed on the phone to make sure an update had been completed and everything was working correctly fantastic well above and beyond what was expected well done to the young lady dealing with the call and well done to sky excellent service ... View more

Thank you for my new sky glass tv it's beautiful. ... View more

I just want to say a massive thanks to the man that helped me sort out my broadband in my new house. I called around 13.27 and we were on the call for about 25 minutes. My ONT had no lights turns out the person before me took the power cable for it. I can't remember his name cause I'm denser than over mixed sponge. But he had what sounded like a New Zealand accent. He was so friendly and lovely and stayed on the phone with me the whole time while he was sorting it out on his end. Amazing service!  ... View more

I would like to say a huge thank you to Sienna I think that's her name in Manchester.  She had helped me sort my Netflix out today which has taken the best part of two hours.  Rang back when she said she would and spoke to her manager.  Unfortunately I got cut off our last call before I could thank her properly.   She has been the only one who has gone out of her way to sort my problems out in over a week.  I'm my opinion she needs to be recognised for this. ... View more

Dear Sky people, !!!!! After numerous attempts at trying to resolve "issues" in regards to TV/BROADBAND/PHONE  ETC we finally found someone who REALLY listened  to our requirements ,and then set out to resolve them in a knowledgeable and professional way, he done all that with genuine kindness and good manners in a warm and sincerely genuine way,and we cannot thank him enough !!!  His name is NAD  and he is based at SILVERBURN  SHOPPING CENTRE in Glasgow !!! We are absolutely delighted with our new "package" and with all aspects of  Sky Service !!! Thank You again Nad  !!! Rona & Frank  ... View more

Thanks for being so helpful JOSH ... View more

Would just like to say, I think his name is Horsh, he's a call handler for sky, he was terrific, he went above and beyond for us as long term customers, my dad was extremely impressed with his conduct. His work ethic is tremendous, he sounded unwell but still came to work, still handled the call with such care and respect, thankyou Horsh for such a wonderful customer service experience, sky need to recognise your excellent work effort, thankyou again!    ... View more

I have just been on the phone to Joanna from the Resolutions Team, trying to sort out an issue with our landline. She was incredibly friendly and helpful and took the time to work through all available possibilities for fixing the issue. Her patience and clarity made the whole experience a lot easier. We would be grateful if our thanks could be passed on to her and recognised in some way. ... View more

We had a house fire in April and have been in a hotel since,when I phoned initially to inform sky they were brilliant about losing boxes and so understandine and said no charge when we get back home for new boxes,installation and reinstating servies we had because of the circumstances,I phoned on 19th September to get everything sorted for moving back in, I spoke to vera and was accidentally cut off I phoned back and got a man who told me I had to pay £150 to get everything back on,as you can imagine how upset I was as money is very tight with all the replacements we nee and we have been with sky for 18 plus years but I told him we would go elsewhere,Vera phoned me back and said she would try to sort things out with her manager,I got a survey request on the 20th and gave a bad review which I regret now but this wonderful lady vera phoned me at 12.15 on the 20th September and herself and her manager had sorted everything out,not only was there no charges but she has arranged an amzing 24 month contract for everything,she was so lovely,sympathetic and helpful and Vera ( I think her name was ) and her manager went way above and beyond and we cannot thank them enough for giving some light in an awful year and restoring my faith in human nature,Vera and your manager thankyou so very much. ... View more

Every Sky Employee Is good (and super users and superuser +s) thank you ... View more

Extremely happy with guest list help. After 07:00 i realised my sky stream was suffering from the recent stream failures.  I queried as i had sky go extra with sky q could it be put on my sky stream account to enable me to watch tv especially the pro am BMW PGA championship at Wentworth.  The advisor went to great lengths to solve the issue . Many thanks ... View more

Harvey G in the new customer team is an absolute legend! Smashing gent who went above and beyond to help us set up our new broadband in our new home! Made the whole process smooth and stress free. Excellent phone manner and a real credit to the team. We're very grateful for your time and efforts! Much much appreciated. Thank you so much, Ryan ... View more

Advisor Violet was brilliant today. We had had a new hub and couldn't connect it to the tv. She talked us through the whole process and was very, very patient while we struggled to get it right. It's difficult for elderly people to always grasp what's needed but Violet just stayed on the line until we were sorted. So grateful thank you Violet  ... View more

Massive thanks to Ivana who rang back numerous times when I lost signal, was incredibly patient while we resolved an issue but more importantly delivered really personal customer service. A real credit to you guys. ... View more

Since moving in to our new home, my fiancé and i have had many issues with our previous broadband provider, we decided to join Sky and it was the best decision we have made. Every interaction with all parts of the customer service teams at Sky has been amazing, any issues that we had were promptly resolved with a great amount of kindness and Sky has the best customer service i have seen to date. I would like to say a massive thank you to Raheem/Rahim from the deals team i think, alongside Kyle from technical support, sadly these are the only names we have written down but i want to mention that everyone i have interacted with at Sky has been empathetic, kind and efficient. Again a massive thank you to Raheem/Rahim (didnt ask for the spelling sadly) for the amazing assistance that was provided to me today, he has provided me with the best costumer service expirience that i have expirienced and a job well done to Sky for hiring great people to work at their company. ... View more

We would like to say a big thank you to Eisha.   Myself and my wife had a problem with accessing are Sky vouchers. This coursed us both a problem when paying for a film and watching it on the tv screen. We phoned Sky and spoke to 3 different people including a manger who could not help as they did not understand the problem.  We were lucky enough to be able to speak to this lovely lady called Eisha who spent just over a hour helping us with all different issues that we needed to change before are original issue was resolved.   Why Why Why can't all the Sky personnel be like Eisha, you would have the perfect business model then. ... View more

Hi there,    I am keen to get in get in touch with Sky to give positive feedback for my call handler today. His name was William. The call was at 3.53pm on 10th Sept.    The call was very useful in terms of updating my account information and contract end dates.        ... View more

I was having some issues with two laptops connecting to broadband after some settings were changed on Sunday. One new laptop wouldnt connect but the other would when I logged in this morning. An operator from the sunday had made an error in not actually booking an engineer call out and then when I rang to chase this, it was advised an engineer wasnt actually coming out and his colleague hung up/ line dropped when putting me through to a different department. I rang back for again (9.48am)  feeling particularly cross and lacking in hope that my issue was going to get solved and that I was going to be fobbed off. As I had rung a few times, I was picked up by a department that apparently deals with people who keep having to ring back. I was really stressed and cross (couldnt get logged into work) and spoke to a Sky colleague who clearly new how to deal with stressed out customers and did his job brilliantly. I wanted to say thank you to him, for being professional and calm while i ranted, but he then put me through to a technical colleague (Alex) at 10.19am ish who sorted my problem and stayed on the line to make sure it was definitely fixed. Alex immediately understood the problem and lifted my mood telling me stories about his dog. Both colleagues were fantastic and credit where it is due. If possible to find them, please send my thanks (Alex had profuse thanks at the time, but i wanted to send my thanks to his previous colleague also).    Thank you!  ... View more

Jamie was very professional, very helpful and deserves this comment thank you do much Jamie!  cheers  George  ... View more

I spoke with Leanne this morning who was the most helpful customer service advisor I have spoken to since being with Sky. Very patient, informative and professional. It's nice to speak with someone who truly wants to help. She is fantastic!!   Thank you Leanne for resolving my issues today.  ... View more

Kye was spending hours trying to help he even called me b ack the following day about the puck and helped me so much. Unfortunatly the internet is very poor here and eventually Sky glass will replace the system which will arrive next week but he was so helpful and pleasant he deserves a pay rise for all his skills helping me and my lack of internet skills. Mark from Stockport I spoke to tonight who was very helpful in the log in issues he also was very helpful I do hope you all  get the support  and praise you deserve. kind regards Linda Howes ... View more

Sol was very polite, helpful and knowledgeable. He helped sort out my TV Pacakge and then called back at a later date to sort my Mobile phone.  An absolute gent and credit to the team.  A great big thank you ☺️  ... View more

Please recognise Sam for her outstanding patience  today helping me aquire Sky GLASS . She deserves  to be praised for her social skills and efficient  manor in  the art of making me feel not rushed ,  and patience  whilst ,  I managed to finally enter my required  card  details  properly. She continued to professionaly  I  felt relief  that someone listened  and  guided me to  a happy conclusion. kind regards  Linda Howes ... View more

Call was at around 10:55 and the woman on the call was very clear and very helpful. She was on the phone for nearly half an hour but stayed polite and professional.  She helped us through every step clearly.   The only downside was that the call ended abruptly before we could check her name and thank her. We hope you do because she was great! ... View more

Bethanys customer service is 10/10 & effective.  ... View more

Lori was very friendly, created a healthy environment and showed humour and compassion in her customer service. She deserves a pay rise.  ... View more

Thank you for the explanation. ... View more

Rang Sky Sunday lunchtime to discuss a Wi-Fi issue in 1 x room. Monday before lunch, new Maxi pod arrived, plugged in and working. Brilliant service by Sky & DPD to get equipment needed in under 24 hours, perfect. many thanks to all involved. Bob Parker. ... View more

Usually I don't do this but a lady named Curlin at the billing department makes me feel for the first time that someone listen to me and solve the issues after 5 minutes period.  With the calm voice which make it easier to communicate,  I promised her that I will write this, so hopefully management team can reward her Im sure she will have thousands of an excellent review and feedback.  Please dont let this go ur junk mail,  Thankx Curlin, and thankx sky staff  ... View more

I contacted Sky today in relation to my current contract and was put through to Manisha.   I would like to thank ( "  Manisha "  ) who provided such excellent serivice to me today, her extremely pleasant, helpful and kind disposition is   a credit to her. Thank you so much Manisha.  ... View more

I will keep this short as possible but I really want to shout out to Henry who is a Sky customer service advisor. I have been with sky for almost 30 years and absolutely love the product but recently have been having a few issues, so for the past 3 weeks I have been in contact with Sky CS. To be honest, it hasn’t been great. To compound the problem, my wife is autistic so changes to daily routines like this have a considerable detrimental effect on her well-being.  So, after 12 phone calls and 14 or 15 different people, I felt I was just being passed from pillar to post and not making any progress. On top of that, none of the advisors bothered to call me back despite promising to do so on 5 occasions. So, I was pretty fed up and ready to cancel my contract because by now I didn’t even have a working skyQ box so no sky TV at all. Then finally, I was connected with Henry.  What a breath of fresh air! A soft-spoken Scottish accent who immediately made me feel comfortable and gave me confidence that he would help me. After reading through my account notes (it took a while) he was appalled at the poor service that I had received and set to helping me. He was knowledgeable and helpful but most of all, he was determined to stick with me until this mess was sorted out. It took 5 more days of Henry’s help but after organising a new sky Q box delivery, texting me daily with updates on when the new unit would arrive, resetting my account and, most importantly, calling me back when he said he would (daily) to transact each step in turn to fix my issues, I now have a working system and can access everything that I should be able to access. Henry, you are a diamond and you should be promoted to supervisor with a big fat pay rise so that you can pass on your superb people skills and experience to more of the Sky customer service advisors. Thank you, my friend, I am extremely grateful for all that you did for my wife and I and we are very relieved that it is all over.   Andy Rose ... View more

I would like  to  a huge  thank  you  to Graig and his colleague  who visited  me on the 28.8.24 to fixed my board  band problem. They were very polite and explained  what the problem  was  and fixed  it. 10 out 10 to them both  fantastic  customer  service. 👏 Paul  ... View more

YOUr SO COOL ... View more

Had an excellent customer service experience talking to Daisy today. As a former telecom customer service team manager, I know how calls should be handled. As we we covering a number of tech issues, we had time to chat while thing were restarting, checking setup and settings, etc. We covered a range of topics but Daisy always kept on track with the status of my equipment problems. Many thanks Daisy, it was a true pleasure talking to you today  ... View more

My wife and I would like to extend our heartfelt thanks to Lori for guiding us through a complex issue which could easily have resulted in us terminating our Sky contract of 24 years. She has a very skilled approach to customer care, applied in a very personable and patient manner. My wife and I who are of advancing years felt reassured by her coverage of the issues which she neatly and concisely summarised at the conclusion of the call. She is an excellent ambassador for Sky. ... View more

Thank you so much to the engineer, Peter, who came to my house today on a bank holiday to fix a long standing signal issue with my Sky Q box. After months of not being access my movie channels, TV guide, set up recordings etc., he went above and beyond to sort the problem and gave me great advice about contacting my local council to get them to further investigate possible potential issues with the communal dish. I could not be more grateful ... View more

Hi team,  Can I send out a big thanks to the customer services team for helping me sort out my data piggy bank 😎 and with absolutely no hassle at all, they were helpful, knowledgeable,  supportive, polite and just a pleasure to talk to 🤩🤩   I've been a Sky customer for 25+ years and still always happy with the service and support.  ... View more