Send Thanks to Sky

I made a mistake in doing survey after David helped me on what's app .He was extremely good at his job , understood my situation and gave me help I asked for .I hope he gets to see this thank you for him  ... View more

I called Sky today to talk about renewing my contract, and spoke to a very helpful gentleman who sorted me out with a new 24 month contract. He asked me if I could complete a survey after the call, which I thought would be sent to me by email, but as it still hasn't arrived I've got a horrible feeling I should have stayed on the phone for it. His name was Vedaanta, and I wanted to thank him for all that he did. He was great.  If at all possible, can the survey please be sent to me.so I can complete it. ... View more

Can you convey my thanks to Anna Botting and other members of the team for the Auschwitz Memorial Service shown on Sky News this afternoon.It was very respectful and informative .I thought Anna presented the show with respect and gave time to the people interviewed to talk about their experience with dignity. ... View more

I spoke with your call handler Lizzie last week who was brilliant! She promptly sorted out my issue with my WIFI where I believe I was mis sold a product by another Sky colleague but also managed to source a VIP package as I have been a Sky customer for nearly 25 years.  She made me feel valued as a customer and wanted to say thank you. Well done Lizzie! ... View more

I've had issues with sky q for 2 years on and off, sky have to their credit offered great assistance trying to rectify this but in the end where unsuccessful. The final engineer was amazing and had helped with the set up of Sky Stream and basically took the time to explain why mo current system kept failing and why Stream would be fine on my home network.   I contacted sky customer service in India (never again hopefully) and after getting pushed from department to department finally I said I'd cancel and got thru to the Amazing Retention Team, from there they assisted in ordering the new equipment, dealing with loss off service and in the end my account credit refund.  If you ever have a problem the best Team at Sky to help is the Retention Team everyone I spoke to have been uk based extremely knowledgeable and willing to see your issues thru to conclusion. Keep up the fantastic work. I have been with Sky now for over 25 Years so they must be doing something right .   ... View more

I recently upgraded to Sky Gigafast and following the activation the connections and internet were constantly dropping despite me disconnecting everything and just having the Sky Q box connected ! After numerous calls to Sky and 3 visits from Openreach my final call to Sky Technical and the frustrations I felt resulted in me being put through to retentions. Luckily for me I guy called Phil came on the line and immediately without any fuss started to work the problem. My first call with Phil was on 23rd January and he arranged for a new Sky Max router to be sent which promptly arrived the following day and after setting it up everything worked !! and Phil followed this up with a call to see how things were going. During this follow up call I explained to Phil that the deal discussed when doing the upgrade was still not showing in my future bills and that I'd rang Sky to try and sort this without success. Phil said to leave it with him and he'd call again once he'd sorted it out and again he just delivered brilliantly, luckily for me as he was off on holiday to Thailand. Phil is a real star, nothing is to much trouble and he just delivers on eveything he says. Phil is an absolute credit to Sky, if only Sky had more Phil's 👍 ... View more

I would like to give feedback for the engineer who visited my property today. He was very polite, friendly, knowledgeable and very efficient. He's a credit to sky. Please pass on my thanks. ... View more

After struggling with my new phone as a new sky mobile customer i reached out over the phone and was talked to Zeba. she was very friendly and helpful and even made me laugh. She had never encountered my problem before and was able to quickly and efficiently solve it for me. It was very relieving and the most prompt, stress free, helpful mobile  customer service phone call  i've ever had.    Thanks to Zeba!    - thankfully from Verity  ... View more

I had a delightful chat with a lady from Dunfermline today, didn't get her name unfortunately but she was fabulous. Originally I called to reduce my mobile data package, which she did quickly and easily, thank you! We went on to discuss my broadband package and she was able to offer Full fibre 100 for a little less than I'm paying for the existing wired service. She was knowledgeable, helpful, patient and cheerful, and an absolute pleasure to deal with. I intended to leave a glowing customer survey for her but for some reason, the survey didn't show up. Did I cut the call off too soon? I don't know but I really want to give her the recognition she deserves. We discussed dogs, the upcoming storm and working from home, she also recognised my now very faded Fife accent! maybe that will help identify her. Thank you again for your time and attention, you are brilliant! Best wishes, Jane Walker     ... View more

I renewed my Sky package and was happy with the deal agreed with the agent. When checking afterwards it turned out he had given me a load of false information regarding the package and the prices in the account didn't reflect the agreed offer. Trying to get through to Sky by phone is a nightmare anyway and I wasn't happy having to go through it all again. However I got through to Mair in Retentions. She was brilliant! Mair listened to the problem and understood the poor service I had earlier. She said she would listen to the recording and speak to her manager to provide a resolution. She phoned me back as promised. Although it went through to voicemail she gave me a time that she would ring again later to discuss. She couldn't have been more helpful and I was happy with the offer provided. She did everything she promised and my bill was adjusted correctly. I felt valued as a customer and it felt like she genuinely cared.  I hope you will be able to give Mair the recognition she deserves.  ... View more

My sky said that they were cancelling my sky for some reason and I called them. I spoke to a person called Kevin. He was professional polite and resolved my issue within a matter of minutes. Thank you ... View more

After a very frustrating morning trying to get my query dealt with I was finally through to Sean. what an absolute credit to your company. Totally understanding, friendly and eager to help. ive been with Sky for 30 years and its staff members like Sean that reaffirm your belief in the company Excellent service.  Alan Graham  ... View more

Openreach engineer, Kyle, corrected a problem caused by a faulty full fibre installation and put us back in touch with our broadband, landline and Internet TV. This involved a reinstallation of the fibre cable. Such a pleasant, kind and friendly representative for SKY whose service and work was exemplary . Very highly recommended for praise? ... View more

I just spoke to a customer advisor named Faraz, the call ended on the 18th of January around 18:20pm. I was meaning to leave feedback at the end of the call, however I accidentally ended the call. I really hope this feedback reaches him as he was super cheerful and absolutely amazing in resolving my problem!  Please credit this employee for his exceptional service, he is truly a credit to the team and is extremely helpful.  ... View more

Fri 17, we went live Mon 13, a switch over from BT. The switch worked fine, 400mps as expected...but a huge amount of house infrastructure no longer worked. That's ok, I knew there would be a lot of resets needed. 4 x Amazon echoes, driving about 8 Tapo devices, air printer, cams etc.  and a music studio heavily dependent on Wi-Fi. This is the downside of a major change, but I knew it. So after 2 days we requested a Q booster, we live in a very long house and it has engineer brick internal walls...built by USAF pilot in 1970...bomb proof ha ha, the downside of a "Cold War" house meant rapid signal degradation as you progress thro rooms.   I'm in Woodbridge, Suffolk, got a txt to say Sky Engineer Fitz on his way today, 7 mins away. 7 mins later arrived. Checked hub, checked my location of Booster and then explained brilliantly, and I mean brilliantly how 2.4 and 5 channels worked from hub, and to switch off 5 and simply reboot everything. I'd also dropped a level in security which he confirmed was right.   So a thorough and very sociable/chatty 45min visit, lots of ticks in boxes and left having given me quite specific details how to get rogue cameras working again...   ...and everything worked...perfectly. He even reconfigured Sky remote so it would control Yamaha Receiver. Then gave us Sky Cinema free for a couple of months to evaluate it.   Honestly Sky, I'm 68 retired now, but worked in top IT companies for 23 years so I understand good service from tech people and this was up there with the very, very best of explanation, engaging making sure I was at his level of explanation etc.  Just a fabulous experience which made me feel like switching to SKY was the right thing.   Fitz in East Suffolk, a true embassador for your company and brand. When it comes to his review time, can you include this?    Very simply...thank you sincerely Fitz.   v best Steve       ... View more

Concerning a recent phone call to Sky Helpdesk I made recently on Tuesday, 14th January - after being granted a Month's extension to my old Sky+ Contract, promised the Call Centre operative from ?India (sorry I didn't note his name), a Rating of 10 by way of Thanks in Reply to the follow-up text I'd be Sent afterwards.  However, on receipt, rather than requiring just a Rating Number, as once the case, instead I was invited to click on a Link to complete a whole Survey! Unfortunately, the Mobile I use with Sky, only takes calls & simple texts, & can't click on a Link, so I'm unable to fulfilll my promise, which bothers me. Therefore, wondering if there's an alternative ... tried again with both the Chat line & phoning, but can't get past the AI, which is not offering the right options. Therefore, ask if there's another way ... with Thanks for any suggestions! ... View more

I telephoned Sky to help with some issues I was having changing from Sky broadband to Now broadband by Sky. I was put through to Michael and he was brilliant. He listened to the problems that I had and explained the reason for them and what he could do, and what I could do, to resolve them. He was very knowledgeable,  polite and patient, a true credit to Sky. I wish that Sky had more like him.  I am now a very satisfied customer as opposed to a very frustrated one. A BIG thank you to Michael ... View more

I would like to thank Syeda Farhana Begum for the quality of service she has provided me on my return to Sky. Her knowledge, patience with me setting the account, the clarity of her voice and general phone manners were second to none. I can't speak highly enough of her approach to having me returning to use your services. So a massive thank you to and Sky for employing this calibre of person in your sales dept. Thank you. Jose Ascensao ... View more

I spoke to an advisor on Monday evening (I'm sure his name was Ian) as I was having a problem with my broadband installation.  He was extremely helpful and polite and explained the issue I was having (which required a different lead to the one I had).  He arranged for a super fast delivery of the lead, which came the next day and worked exactly as he said it would.  So refreshing to be able to call for support and get exactly what was needed! Thank you - 10/10! ... View more

I had such a positive experience with one of your customer service agents today that I wanted to write in to ensure they are recognised for their excellent customer care. I called the Irish number just after 9am on the 15th of January regarding our broadband connection not working, my call was answered immediately by Tobi. Tobi was incredibly polite, knowledgeable and efficient. Although they were unable to fix my problem during the call, they completed several tests, identified the fault on the line, which was logged and a request submitted for an engineer, all done in less than 15 minutes. This was by far the quickest and easiest experience I've ever had when calling sky for support. I really hope this feedback gets back to them and their great attitude and work ethic is being recognised by management. ... View more

I just wanted to make sure Mimi got the recognition she deserves for being such an asset to the support team at sky.  I had an issue where my Netflix account on my TV was in a different language and had passwords on- turns out my account had been hacked, and Mimi helped me step by step to fix this, gave me the number for Netflix to contact them, and then arranged to call me back to help secure my sky account for extra peice of mind. All the way through the call she remained positive and kind, guiding me through the process patiently.  I work in marketing and it's very rare to come across people like Mimi who quickly and efficiently solve a problem with a smile.  If I could buy you a box of chocolates I would- thankyou so much for all the amazing service and help, you really reassured me during a stressful time realising I'd been hacked.  ... View more

I have just spoken with one of your advisors (Martin).  Initially I was calling out of anger and frustration on account of sky restricting my services and still not resolving an issue with another account. This was all pertaining to my father passingp away and recently my wife passing away and so a payment wasn't made. Martin was simply excellent. Very understanding and I came away from the phone call reassured and you should be aware that you have an incredible asset for your organisation in Martin.  ... View more

I would like to express my thanks to Liam who dealt with, what was a complaint about sky. When I got to Liam, I found his approach to be extremely understanding of my case and very professional in his approach.   I first interacted with Liam on Friday 10th January and by Monday the 13th, everything that he promised on Friday for my new contract was in place.   We need more like Liam to interact with members of Sky. It does make the subscription more bearable, Thanks Liam for the good work.👏   Alain     ... View more

Christina was super pleasant and knowledgeable. Excellent and friendly customer services this morning  ... View more

Just wanted to give Dylan @ Sky a shoutout, he has been ever so helpful with my policies and moving me over comfortably with Sky Mobile.   Worked out better than expected for a 1 year contract.   Week made and all data i.e. phone number transfer he did for me over the phone via E-Sim.   Thanks again!   Michaela ... View more

I spoke to a lady over the phone today to make changes to my plan. She was so friendly and kind. She couldn't be more helpful; she explained everything clearly and  got things done quickly and efficiently.  ... View more

Just wanted to say thanks to Mark - a sky engineer from Slough. It was first call 29 Dec. He was excellent - knowledgeable, friendly and prepared to go out of his way to try find a solution to get our Sky Q multiscreen working properly. An example of excellent customer service. Many thanks Mark.  ... View more

Cannot remember the gentleman name but called at 14:57 after I'd called earlier to a unhelpful lady, he did a great job and was very chatty on the phone not only did I get a discount on the phone sim I rang about he also give me another discount on my original sim great customer service. ... View more

Hello   this is just a general shout out to say thank you to everyone in Sky for always providing us with such an amazing level of service! Over Christmas our old tele stopped working so we decided to take the plunge and upgrade our package to Sky Glass.  I can honestly say it's been the best decision we've ever made! to have it delivered so quickly, even over the festive period, meant that we had no disruption to our holidays, the lads who delivered it were incredibly professional and had it up and running in no time! We all love how user friendly the tv is and the picture, sound and quality are all superb.  We're just very grateful to everyone we have been in contact with over the years and wanted to send a huge thank you for everything.  All the best The Phillips Family  ... View more

Many thanks to Animesh for all his help today in renogiating our Sky contract by telephone . He was very friendly and understood why I was confused.  He sorted out an extremely good contract for us.  A very good ambassador for Sky.  Thanks again ... View more

very good idea to have sky bro band ... View more

Mariana came to connect the  full fibre to our house after open reach had done their bit. We were very impressed with her work,  she suggested an alternative (more tidy and sensible) route for the cabling. she was very tidy and also got our sound bar working with the tv properly. We think she is a great ambassador for sky.  well done and thanks again   ... View more

We would love to send Jay  a big thanks for how he handled our problem today about 13.00 hrs 3/1/25. Our internet kept coming and going and even getting offered our neighbours settings. Our router is really old and have reset it and moved it so many times so thanks to Jay we've a new one arriving in 3 to 4 days. So pleasant and helpful thank you again Jay. Kathleen & Ian Aberdeen  ... View more

Michael on the helpdesk today, 28/12/24, was very helpful and patient with the issues I was experiencing on glass tv. He worked through the problems one by one with consumate professionalism and solved the issue. Well done Sky on employing the right people. ... View more

Had a very lengthy call with Shiv yesterday (45 minutes)!!   He was very helpful and friendly and we had a few laughs.  He  asked if I would complete a survey but this hasn't appeared in my in box.  I would give him 10/10.  Please track him down and pass on my thanks. ... View more

Upgraded from Sky+ to Sky Q this morning. Darren explained what he'd be doing outside and then inside and gave us a quick demo when all set up. All sorted just after 9am. Excellent!  ... View more

Special thanks to Sarah from the house move team for helping with moving our service to our new home. When things didn't go the way we planned with the sky package we wanted she made a plan to sort it, including booking a call back at a convenient time for me to make final adjustmentments.. She explained the process over the phone and what computer wizardry she had to do to get the system to do what we needed it too. Thank you so much for all your help, it was one less stress in an already stressful time. 😀 ... View more

Big thank you to Sheila for sorting two hours worth of problems.  She was calm and understanding sorting out our 3 items.   Rating 10 out of 10 ... View more

I was helped today by Hassan from Sheffield. He was fantastic. He found out I had a connectivity issue with my Sky Fibre, and promptly arranged a Open Reach engineer to come on Tuesday 24th of December between 1 & 6 PM. He also gave me a credit for one month's internet. Which I was very happy with. He also took time to look at my phone, and other devices I have, explaining everything as he was doing his job. Nothing was too much trouble. Very Happy.  ... View more

I would like to pass on our thanks to Alison at the mobile store at the Intu potteries centre where she was more than helpful on Friday 20th December 2024    I had a bad experience with a call taker when I rang the main line a few days prior asking to upgrade to sky glass. They basically fobbed me off saying your best ringing up when your contract expires because they can't give me the best deal. I found this incredibly frustrating.. I was a customer wanting to pay you more!  I decided to enquire at the Hanley mobile store. Alison was brilliant. Very knowledgeable. Ensured I knew exactly what I was signing up , and let me know when I could cancel certain elements of my package to reduce my monthly price as there were some things which I know longer want to keep. She also ensured I signed the agreement to lock in my delivery date there and then !  Alison's service was brilliant to the point I will never ring up sky again. I would rather go back to Alison at sky store at the shopping centre and have the inconvenience of a 40 minute round trip as I know I will get what I need.  Alison was able to upgrade me to sky glass with no problem at all and yet some one on the main sky line didn't seem interested.  please pass on my thanks to Alison as she has managed to keep you a customer and also managed to have that customer pay you more each month    ... View more

I would like to say a massive thank you to Paul for being so attentive and genuinely caring about the situation that I was faced with. I tried to order a sky glass TV and I faced a few problems, Paul done his absolute best to try to fix the situation. He gave me regular updates on the order, and told me all of my options, supporting whichever decision I went with regarding My Sky. Paul really went above and beyond and didn't make me feel like a nuisance at all! Promotion for Paul!  ... View more

I just called up to cancel as we can no longer afford the contract. I talked to Lorry (Lorri?) and she was brilliant. She listened and she offered us choices. She expmolained the pros and cons and I don't feel judged for struggling to pay recently. She was a refreshing change from the normal call handlers at sky.  I hope I get through to her again next tirm ... View more

Hi.  I recently received notification from Sky Ireland (RoI) that Sky+ red button wouldn't work on some sports channels, and best switch to Sky Q.   Took a call Jackie in thier marketing dept., and talked me though what was required, and when I mentioned the cost, she advised me to call customer service. Did so, reducing my monthly bill by 50 Euro.   I arranged 12 months subscription to Sky Q. Date booked in 13th Dec. Barry, the sky engineer texted night beforehand to confirm time. He arrived on time, very polite, efficient and explained well everything about Q box and mini box.   Just some positive feedback on Sky services.  ... View more

Vasil helped us with our issues/yesterday.He has arranged for an engineer to come. When we spoke it turned out he was in Bulgaria... EXCELLENT chap... helpful and pleasant. He deserves recognition for his kindness.       ... View more

Had to ring sky this morning re a problem on my sky stream puck. Excellent friendly assistance. Was honest that the fix should work but might not and a new puck might be required. Stayed on the line for a long reboot/ reconnect procedure . And it did work! Didn't get / don't remember his name unfortunately but very impressed with him.  ... View more

I moved home (Wolverhampton) on 14/12/24 and had a visit scheduled to install SkyQ at my new property. He arrived and informed me that due to my flat being on the second floor, plus various other issues, including a tree,  I am unable to have a dish. He explained that I could have a streaming service. I had expected that, so was fine with it. He then asked me if I had an ariel cable, so that I could watch some TV, whilst waiting for my streaming and broadband to be connected. When I said no  he proceeded to make me one!! It didn't work but I thanked him anyway. I tried setting it up again later ... and it worked!! It meant that I could watch Freeview, instead of sitting in silence all weekend. He left my flat thinking it hadn't worked but it did. I'm so sorry I don't remember his name but I want to say a massive thank you to him for being so kind and going above and beyond for me. Xxxx  ... View more

Thank you to Ash he was in store in Cardiff on 13/12/2024 thanks to him he helped me with my purchase and helped me purchase a new iPhone which was really good and I was very satisfied and happy with my device. Thank you to Ash I rate him ⭐️⭐️⭐️⭐️⭐️ ... View more

I have been waiting for a Sky feedback e-mail to be sent to me so that I can report back on a "Sky expert" who went out of her way to solve my issue. This has not been forthcoming so I am using this method to make contact. My problem started back in November when I couldn't access my e-mails due to a "two step verification" blockage. The code would not come through to my SMS messages. I was given two "Complaint IDs" while being passed through six different so called "Sky experts" over a two week period.  I was eventually in communication with Taslim from Bengaluru who persevered and made every effort not to be beaten by my problem. I was on the phone to her for over an hour on the afternoon of Tuesday December 10th 2024 and she resolutely stuck to the task of solving my issue. She was finally able to remove the two step verification off my e-mail account but could not verify whether she had been successful or not due to a lag in the operation of the systems. She arranged to phone me back the next day (Wednesday) to see whether what she had done had worked. Without any further delay Taslim phoned me back the following afternoon and found out from me that she had indeed been successful, as I had got access to my e-mails a few hours after her signing off on that Tuesday afternoon. I am most grateful to Taslim for her efforts and would thoroughly recommend her for recognition for her due diligence in solving my problem. She was extremely polite, patient and friendly throughout our contact and if there are any rewards within the Sky organisation for recognising excellent customer relations I would thoroughly recommend Taslim as a worthy recipient of such recognition. Yours faithfully. Roger Rees. ... View more

Tracy had been great tonight.  Formal complaint not resolved no callbacks hence finding ourselves ring back in again.  Tracy who picked up the call has gone beyond what I would expect and been a great help in moving our complaint forward.  Happily give her a 5 star + rating every time and a domino's  ... View more

I contacted Sky move and spoke with a lovely employee called Maggie. She was able to sort out my home move and even managed to save me some money but putting the broadband into comparison.l meaning I would pay the same price not the £10 increase. She recognised that I am a Sky customer and have been for the past 6 years and thanked me for taking Sky with me. She went above and beyond and was very cheery and polite throughout the call. Every aspect was thoroughly explained and she made the entire process seem effortless.  We need more Maggies in our community!  This employee deserves a bonus and is an asset to Sky! Thank you!  Abby ... View more

I think this person neeeds to be recognised and appreciated, I do not normally leave feedback but this person made me happy. So, I  wanted to take a moment to express my heartfelt thanks to Nicola for her exceptional customer service. Nicola your bright and bubbly personality, shone through on that call today (12/12/24 between 19:48 - 20:09) made my experience truly delightful. Her professionalism, patience, and willingness to go above and beyond did not go unnoticed. She even keep a flow of conversation and made me laugh. She is a credit to your team, and I am grateful for her assistance. Thank you once again NICOLA, for your outstanding service! Have a wonderful Christmas 🙂  ... View more

Many thanks for the tickets.  We had been previously so had decided not to go this year but the free tickets changed our minds. The lights were better this year and the grand children loved the lights. Thank you. ... View more

I called Sky today to talk about my broadbandconnection, and spoke to a gentleman who got tested my broadband got asolution. he asked me to complete a survey after the call, which I thought would be sent to me as an email. he was great guy thanks  ... View more

Thank you Stephanie for your great help today you did a terrific job and was helpfull and understanding, i was expecting to receive an on line survey ... View more

I'd like to start by saying OMG what a lovely chap I spoke to today. Liam could not of been more helpful, he was very talkative putting me at ease straight away, extremely  knowledgeable and explained every detail in a way I could understand, which I was grateful for. He told me the process of what he was doing and he even said he would text me in 2 days to let me know how it was going and call me in the n next 7 days to let know all is complete. I which every customer service department offered this kind of service....the world would be a happier place. Make him a role model for future employees I say 😄😄 my surname is Morgan at Lansdown House if you need to look at my account as to who I spoke too.... ... View more

We would like to send high praise to Simon our Sky Engineer in North West Norfolk. He has helped us twice now and was superb in his knowledge both times and very considerate and understanding withy elderly mother and father as well. Please highly commend him and thank him most sincerely for us. I hope he is a very valued member of your team. ... View more

Saira listened to my concerns and validated the issue I had experienced for two weeks,  which had not been taken seriously by other workers.  Saira reassured me, was kind and professional,  and arranged appropriate support.  My broadband problem was then fixed by the Open Reach engineer as Saira had informed him about the problem fully.  Saira then followed up few days later by a phone call.  Excellent service Saira and thank you very much!  ... View more

Hi @Gavin   We were due to have our broadband installation on Monday 3 December 2024. However as I booked an engineer on a 1~6  slot as we had appointments in the morning. The  outreach engineers left a note to say they had missed us. But would nit be back. I phoned sky services & dealt with Leilla. She was so professional, helpful pleasent & went above & beyond to resolve this situation. She said she would call me back later on rhat day & she DID.    I just want you to know her customer skills were (are) excellent. I felt her need to help us to get a definite resolution.  She is an asset to your team, & I would like you to know what a pleasure it was to have dealt with her. She organised everything for today to go ahead with the installation ~ & it did go ahead! We are delighted with her leaving no stone unturned & please pass on our thanks to Leilla she is a superstar & we are so thankful we managed to meet a gem albeit on the phone.  Thanks & Best wishes to Leilla (Sheffield office)      ... View more

We have recently changed from BT internet to sky (we already have sky tv). You got my bill down already but I called as have no internet in my kitchen, whoever I spoke to gave me another deal beating the already good deal and now you are sending me a booster to deal with the lack of internet in my kitchen. Brilliant customer service and fantastic team members who helped with this. I can't remember their names but they definitely deserve recognition for being the best customer service I have ever spoken to. So a big thank you  ... View more