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Re: A massive thanks to Phil - Status changed to: We’re Finding your Staff Member
I recently upgraded to Sky Gigafast and following the activation the connections and internet were constantly dropping despite me disconnecting everything and just having the Sky Q box connected !
After numerous calls to Sky and 3 visits from Openreach my final call to Sky Technical and the frustrations I felt resulted in me being put through to retentions.
Luckily for me I guy called Phil came on the line and immediately without any fuss started to work the problem.
My first call with Phil was on 23rd January and he arranged for a new Sky Max router to be sent which promptly arrived the following day and after setting it up everything worked !! and Phil followed this up with a call to see how things were going.
During this follow up call I explained to Phil that the deal discussed when doing the upgrade was still not showing in my future bills and that I'd rang Sky to try and sort this without success.
Phil said to leave it with him and he'd call again once he'd sorted it out and again he just delivered brilliantly, luckily for me as he was off on holiday to Thailand.
Phil is a real star, nothing is to much trouble and he just delivers on eveything he says.
Phil is an absolute credit to Sky, if only Sky had more Phil's 👍