Send Thanks to Sky

Had an excellent customer service experience talking to Daisy today. As a former telecom customer service team manager, I know how calls should be handled. As we we covering a number of tech issues, we had time to chat while thing were restarting, checking setup and settings, etc. We covered a range of topics but Daisy always kept on track with the status of my equipment problems. Many thanks Daisy, it was a true pleasure talking to you today  ... View more

My wife and I would like to extend our heartfelt thanks to Lori for guiding us through a complex issue which could easily have resulted in us terminating our Sky contract of 24 years. She has a very skilled approach to customer care, applied in a very personable and patient manner. My wife and I who are of advancing years felt reassured by her coverage of the issues which she neatly and concisely summarised at the conclusion of the call. She is an excellent ambassador for Sky. ... View more

Thank you so much to the engineer, Peter, who came to my house today on a bank holiday to fix a long standing signal issue with my Sky Q box. After months of not being access my movie channels, TV guide, set up recordings etc., he went above and beyond to sort the problem and gave me great advice about contacting my local council to get them to further investigate possible potential issues with the communal dish. I could not be more grateful ... View more

Hi team,  Can I send out a big thanks to the customer services team for helping me sort out my data piggy bank 😎 and with absolutely no hassle at all, they were helpful, knowledgeable,  supportive, polite and just a pleasure to talk to 🤩🤩   I've been a Sky customer for 25+ years and still always happy with the service and support.  ... View more

My network connection wasn't working and I phoned Sky for advice.   The person I phoned and who helped me was great. Gave me a lot of time and gave me some perfect advice. All sorted !!   Unfortunately I don't know his name? ... View more

Apologies for the delay - but I wanted to give a massive thank you to Jimmy (Removed) for going above and beyond in setting up our broadband and TV in our new flat.    The 2 1/2 hours on the phone felt more like chatting to a mate than the usual process of speaking to a company. He took the time to understand mine and my girlfriends needs, even making sure we got the best deals on packages we were considering.    His thoughtful nature, humour and kindness didn't go unappreciated - and now we are settled into our first home, I wanted to personally thank him for being superb and let Sky know just how much of a credit he is to your team.    (PS I will 100% be calling you to set up Sky Sports in the future - even if you are a United fan haha!)    Kind regards, Dan   Moderator note: Removed personal details ... View more

Excellent service received from Lori today, got everything sorted that I needed in a friendly, professional and efficient way. Really top notch. 10/10. Thank you Lori!  ... View more

after nearly 6 weeks of getting nowhere with Sky advisors a fire risk box, no TV, sky cancellation engineer visit to busy, along came June (Removed). June took control of my account and told me she would get this sorted and she did that true to her word she done everything she said she would and get me up and running again with my TV . in my eyes she has gone above and beyond for sky to get this sorted for me it's just a pity all sky advisors weren't like June and got the job done at the end of what she'd done for me I did praise her but she said to me it's my job to get this done so if this could go to her manager I would just like to say thank you very much much appreciated big thanks to June (Removed) in Scotland    regards    Simon    Moderator note: Removed personal details ... View more

I would like to say a huge thanks to Ann(e) not sure if it was with an E or not for the help she gave me on the 20th regarding my Sky Stream order she went above and beyond to find out what was happening with my order and found out it became a 'ghost' order for some reason and she went on to contact another back office to get the order progressed. Then later on in the evening I had 2 E-mails saying that the order has been processed and that the puck is now awaiting dispatch.  She is a credit to the Call center and deserves to be recoginsed.  Many Thanks Simon ... View more

Hi. I have just had a long telephone conversation with one of your staff, regarding internet problems. I believe it was Stefan that I was speaking to. He was exceptionally helpful, polite and friendly and determined to sort my problems. I would like his superiors to know what a fine job he did. As I said to him 10± out of 10. Thank you so much, Barry Yelland. ... View more

Hi, I would  like to thank Vinitha, who took my call today about the offer on Sky cinema. She was fantastic, she not only resolved the issue, but reassured me that when my trial period ends on Sky cinema, she has logged my start date for the new offer.   Extra thanks   Phil ... View more

Hi,   I would like to express my appreciation for the excemplary customer service shown by Graham. From his phone manner, product knowledge, communications were just above and beyond.    I know if I had a Graham on my team within my own profession I would consider myself very lucky.   I hope Sky Ireland appreciate just how much of a credit he is to their business.     ... View more

I Would just like to say how much of an Amazing help Lori was today. She could not of been more friendly and helpful than what she was. Really helpful with out situation and was the only advisor who bothered to . What an Amazing lovely lady... definitely a credit to sky... once again thank you, you was a diamond. ... View more

I want to say a massive thanks to Rebecca (Removed) for the exceptional service I received on the phone today. After several failings from Sky, I rung up very angry that my initial issue had not been dealt with and also follow up calls had not been completed. Rebecca took full ownership of my issue, listened to my concerns and frustrations and empathised with the situation. She clearly explained what options were available and what would be required to find a resolution. Her approach was methodical and communication was clear. Her knowledge of processed and other departments was also fantastic. She consulted her manager Callum to arrange a speedy resolution but did not over promise on what could be delivered. She also ensured feedback was given to the other advisors who had not fulfilled their promises. Rebecca then rang me back to confirm the successful resolution. She is an abdolute credit to Sky and should be used as a role model for other customer service staff. Thank you, (Removed)   Moderator note: Removed personal details ... View more

I would like to praise Saira for her incredible customer service in helping me with an issue that 4 previous employees couldn't sort. Saira displayed the utmost professionalism competence and respect. She listened with utmost sympathy to my problem and resolved to my complete satisfaction  ... View more

Spoke to Lori today about my account. Lori was pleasant and helpful in helping me renewing my sky contract.  I told Lori what I wanted and she found the perfect deal.  There was no overselling or pressure to do anything. It was refreshing to speak with someone who seemed to want to genuinely helpful.  ... View more

Called sky due to router & sky box issue. We spoke to Nick who was incredible, so helpful and friendly. Even asked about our weekend and had a lovely chat. Was super helpful and resolved our issue within minutes! Thank you so much for your incredible Service Nick! ... View more

Its been a great help to cancel my contract by Tina the loveliest person i ever talked to i wanna give ⭐⭐⭐⭐⭐ rating to tina from the cancellation department i would be thankful if anyone can send this message to tina    By  J singh ... View more

Thankyou Lori, for your help with my Sky  contract ,your patience while dealing with an old man was heart warming, it was a real pleasure talking with you, thankyou once again. xx. ... View more

hi i like to thank mathew as he was willing to listen to my issuses and checked my connectionand that my tv/broadband was working 100% and he was willing to listen to my concerns and he put my mind at rest and was very very helpful 🙂 😄 ... View more

Lori was really helpful. She went through my sky package in detail and got me the best deal available. Very thorough and took her time. Thank you Lori.  ... View more

I would like to let you know that I was dealt with in a professional manner by a man in your technical dept  called Nial (or similar). I  was very impressed with his ability and service in solving my wifi coverage problem. ... View more

  Please could you make sure this recognition/feedback goes to the right department. I would like to leave a score of 10 for Sahana who helped us with our new sky package going forward for 24 months, Sahana is part of the retention team, she was very polite, and professional, and is a true credit to Sky. Kind Regards (Removed) Hi this is sky, Retention department Reference name:sahana Regards, sky. NoReply   Moderator note:  Removed Personal Detail ... View more

Thanks for great service as always  ... View more

I spoke with Isabelle this morning (9.15ish on 05/08/2024)on the phone for help with a problem with Netflix on my Sky Q mini box not loading. She was really knowledgeable and helpful, so polite and friendly and was an absolute pleasure to speak with. At no point did she make me feel stupid for not knowing something and really gave the impression that she wanted to help fix our problem and that we were 'in it together' - she was even patient when my 2 year old was showing me her plaster! Thank you Isabelle for great customer service!  ... View more

After lots of vbackwards and forwards and no movement - heather from your WhatsApp service was brilliant. Complaint resolved in a professional manner. Thanks heather ... View more

Spoke to a gentleman called Dan this evening 17:28 02/08/24, in regards to upgrading to sky stream, Dan was really professional with everything, he came across a couple of problems on the account due to moving house, but he resolved it and managed to upgrade me, I was really pleased with my experience this evening thanks to Dan,  ... View more

I had a call on 31/07 at 13:38 with a wonderful woman who was incredibly patient and kind. Made a typically tiresome experience into something stress free.   Unfortunately I can't recall her name, hopefully the information provided enables you to thank her properly. ... View more

A BIG THANK YOU TO IVANI AT CUSTOMER SERVICE TEAM,  FOR BEING AN ABSOLUTE DIAMOND 💎 10 🌟 STARS MATHEW NOCK.  ... View more

I've had a bit of a rocky upgrade and now that the dust is settled I needed to confirm a few aspects and raise some queries about my bill. Firstly I spoke to Kev (who I believe is in mobile cancellations) and he was a shining star in terms of discussing my contract, the outcomes of my decisions and providing me with all the information to be confident in my choices. Gold star customer service.   Then I had some questions about my delayed provisioning compensation so Kev transferred me to Alex in the broadband technical team and Alex was amazingly helpful, patient when I spoke about the troubles I'd had and also answered all of my questions in terms of timescales and when I should expect to see things reflected in my bill. He was excellent too and really made me confident in Sky as a provider.    I just needed to shout them out as star customer service reps who really made me feel like a Gold Star VIP customer. Thanks both! ... View more

Just wanted to send thanks for the very fast delivery of a new Sky remote ordered using the form last night on the website was delivered this morning very happy thank you  ... View more

Dear Sky, I would like to say a massive Thank You to Michael. Absolutely amazing service. We could not have asked for more. Our issue was resolved by Michael over a number of weeks. He always rang us back when he said he would. His help was superb. ... View more

Lori was really easy to talk to and answered any questions, I feel that she done everything to keep me as a customer, she took time to listen to me, great work Lori  ... View more

Been having some pin issues with sky glass and couldn't get in as it couldn't recognise mob number or bank details correctly to get past set up. This was an issue on sky's end and not a case of me forgetting this info. i got through to a handler who was extremely robotic and textbook which I could not rdeal with as the call was getting frustrating. Then got put through to another handler Jaz i think, but I could tell she was new to the role/not very confident as she was putting me on hold for extremely basic things. I asked to be transferred to someone more well trained and thankfully it was Emily skyid: emg07 that i was put through to.   Emily is a credit to Sky customer service and her team. She was efficient, swift, helpful, patient and she did not put me on hold for frivolous things.  Calling Sky customer services is an extremely dreaded task but if every handler was like Emily, your customer service would be rated A+   The line dropped at one point and i had no faith in her calling me back as nice as she was because the handler didnt the last time this happened - but she did!!  She helped me through each screen and thought on her feet to problem solve a very awkward issue for me!  i hope that her manager sees this because honestly Emily was a star and actually turned my mood around after dealing with other handlers!  Thank you again Emily! You deserve lots of recognition in work for your amazing service! (Give this girl a promotion/pay rise!)   ... View more

Lori was super helpful and efficient helping me with my account and overall lovely to chat to! ... View more

A big thanks to Joanne-(removed)- absolutely amazing service & her customer service was superb. She helped me resolve the new Hub & enabled no engineer to come out. She is credit to herself & her team & company. 1st class service    Moderator note: Removed personal/identifiable details ... View more

Apologies, I didn't get his name. But I'm having an issue with my ONT for the new broadband. I phoned today (29/07/2024) at 11:08. The person on the phone was so helpful and sorted out the engineer visit while on the phone when I thought this was going to be a long painful process of trying to fix the issue.   He was patient and friendly and explained everything clearly. As a first introduction to Sky customer service it makes me optimistic. Please can you send on thanks to him. ... View more

After being on a 2 and half hour call with Sky on 25/07/24 @Lori was telephone agent number 8, I managed to speak to!!! From the outset she knew exactly what I required to be done and needed. She remain professional throughout and dealt with my call quickly.  If only all your telephone agents were like Lori, you would have a premium customer service!!  ... View more

A huge thank you to Danny who has today helped me arrange an engineer appointment. He was patient, kind and also had a great sense of humour throughout the 30 minute call. I am very grateful - he made it all so easy. Thanks again Danny!  ... View more

I would like to let you know that I was dealt with in a professional manner by a young lady in your office called Lori, she went above and beyond and I was very impressed with her ability and kindness what a delightful young lady I hope she goes far in life. Best wishes for the future Lori ... View more

Just like to say thanks to Dan and to SKy for the levels of ownership in getting our Broadband up and running across our house.  Dan turned up, as planned on the 22nd and was both informative, polite and super helpful.  After he left and the 24hour settling down period still hadnt managed to make it all happen, i reached out to him via e-mail and he responded well out of hours and then took personal responsibility to get it fixed.....which it is!!  Credit to Sky for having such quality, knowledgeable engineers, and all credit to Dan for being such a nice, customer facing engineer. (removed) ... View more

I just wanted to formally pass on my feedback and appreciation to our Sky Engineer who installed our new equipment.  She carefully planned the route of wiring and dish location to ensure it looked the very best and avoided having to drill through render and trail wiring along it too. Real thought, planning and consideration meant it was a fine job.   To add to this, she was friendly, talkative and efficient, making no mess and departed with everything working.   Thank you.   .   .             ... View more

We had a new engineer out today, his first day working alone and the job itself was a really tricky one but he carried it out really well, nothing was too much trouble for him (not even the spiders in the cupboard 😮) he also had an excellent and  positive, can do attitude. Thank you Craig! Best of luck with your future jobs 😊 ... View more

My daughter in law and I spoke to Ethan this morning to sort out my Sky package, he was extremely friendly and incredible at his job. He helped us to understand the offers and packages as well as giving us the truth about what was the better priced option. In all honesty, we rang up to cancel everything but he worked his magic and managed to help us to only have the package i needed despite other colleagues of his forcing me into ones I didn't want, need or understand. We are immensely grateful for him. 5 star employee!! He also informed us of the mobile deals that I was unaware of and that could save me a lot of money also. A truly wonderful person with great customer service skills that has just completely helped me out a lot financially. Sally Gray. ... View more

Lori , is the first person from sky that i have felt  confident with and trusted that she care and understood my needs. I was resdy to cancel with sky not only did i not cancel she sold me to mobile contracts for the first time dver as ivd been with Vodafone forever she went above and beyond anything I expected, her customer service skills outweigh any other company I've ever dealt with! She is a absolute credit to sky!! And I can't thank her enough  ... View more

Big thanks to Andrew for giving me a call back to discuss my broadband options. We spoke 16/07/24 & I initially gave him a 7/8 rating because he didn't call back the next day as promised. However, he did follow up and extended his apology for missing his callback window. After speaking with him I decided to stick with Sky and the plan that I have. I think he didn't have to call but I felt valued and appreciated when he did.  Nuff respect mi g (Jamaican for many thanks).    ... View more

Thank you Lori. Gave me options and end up staying with Sky because of her service. She was very personal and great to talk to. Thanks again!  ... View more

Michael was extremely patient in answering lots of my questions, and explained me everything about the different TV and broadband options at Sky.    Thank you Michael 🙂  ... View more

im so delighted with jenny help today she was very helpful with taking her time to help me and explain my sky package with renewing.    she is a credit to sky and really helped me get my package sorted.   thanks once again. ... View more

Lori went above and beyond anything I expected, her customer service skills outweigh any other company I've ever dealt with! She is a absolute credit to sky!! And I can't thank her enough  ... View more

I want to thank the staff at Sky for their help & support for my upcoming move. They made it all so easy & much less stressful. I especially want to send a huge thank you to @Lori for all her help, understanding & kindness. What a lovely young lady she's an absolute star.. Thank  you.   ... View more

Thanks so much to Lori helping me adjust my services. Compassionate and clearly communicated everything whilst providing every option possible. As the subject said Lori brought the BLUE skies!  ... View more

Just cancelled with sky, Kam at the phone in call centre made the process easy and saved me money. Really good customer services, just wanted to make his manager aware. Thanks 5* ... View more

I would like to leave a review and Thank Miril for his very helpful polite service he gave while helping me re-connect my broadband booster my replacement sky Q box and pair my card. He's a credit to himself and sky. I hope Miril or someone from his department sees this so he sees or gets the recognition for doing a great Job. @miril ... View more

I wanted to thank Calvin and Kenosha for delivering top tier customer service over the phone today.   I called Sky to upgrade my TV and broadband and Calvin was so helpful, talking me through all my options and connecting me with what was most suited for my style.    I wanted to thank them over my call today but the call got cut off towards the end😅   Anyway, thank you! ... View more

Great customer service from lori very helpful  ... View more

Michael knew his job like the back of his hand, I was very impressed and he gave the correct instructions to get me set up with Sky.  Also very polite and helpful.   ... View more

Spoke with a wonderful lady in customer service called Anna from Cardiff . Thank you for all your help in making sure I have the right new plan!!     ... View more

I was given an answer to my query very quickly.  Thank you. ... View more