Send your Thanks to Sky

Sending Thanks on Sky Community is all about giving thanks to Sky Staff who've stood out and gone above and beyond for you.

Simply select Send your Thanks and tell us why you’d like to send your recognition. We’ll then put on our detective hats and track down the staff member using your Community email address. The individual and their manager will then receive your post and a nomination from our internal recognition awards. If we can’t track them down, we’ll reach out via Private Message to gather more information.

Thank you for taking time to recognise our colleagues for the great work they do on a daily basis.

Send Your Thanks
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Thank you, AJ!

Status: Thanks Submitted
I want to send out a massive thank you to AJ (Arjun) from the customer loyalty team! I've had an issue with Sky, which started over a year ago and has had a domino effect that has resulted in poor customer service and no resolution.  However, I spoke to AJ and the issue was resolved very quickly. AJ was both professional and friendly, and truly listened to my complaint. If there were misunderstandings on my side, AJ carefully, and respectfully, explained things so that I understood. When necessary, AJ escalated to management on the call and constantly provided updates (instead of leaving me in the dark like previous call handlers).   AJ is a great asset to the team and our conversation was delightful. I finally felt heard.   Thank you, AJ! ... View more
Submitted on ‎05 Dec 2025 02:36 PM Submitted by Level 0 on ‎05 Dec 2025 02:36 PM
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Thanks Sarita

Status: Thanks Submitted
Wanted to take my Now broadband with me to my new home but was fortunately connected to Sarita who was really helpful and patient. Sarita explain all the details I needed for moving forward with Sky full fibre instead, and am now signed up with Sky.   Wanted to give her full marks for her customer satisfaction survey but I must have hung up too soon.... 10/10 customer service! Please convey my thanks to her! ... View more
Submitted on ‎03 Dec 2025 08:14 PM Submitted by Level 1 on ‎03 Dec 2025 08:14 PM
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Thanks

Status: Thanks Submitted
Thank you for all your help with the issue I had earlier.   My internet is working well and the engineer from Open reach was so friendly as he had the filter sorted and tested the router.   The best thing is that he came early and I quickly explained what happened. He never scolded or anything, he very patient and kind. Thank YOU once again to Harithia (sorry if I misspelled the name) for understanding my issue on your virtual assistant early on Tuesday morning and responding so quickly to my query.   Greg from Open reach should get a shout out because he did the work quick. I appreciate all of you... remember that.     ... View more
Submitted on ‎03 Dec 2025 05:32 PM Submitted by Level 1 on ‎03 Dec 2025 05:32 PM
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A wonderful lady engineer

Status: Thanks Submitted
My sky q box and two mini boxes kept shutting  down. I managed to get a visit from a lady sky engineer. I don't have her name, she was great! Can I please somehow thank her most sincerely for sorting the problem. From: Ravenshead Nottm area ... View more
Submitted on ‎03 Dec 2025 11:16 AM Submitted by Level 0 on ‎03 Dec 2025 11:16 AM
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A BIG thank you to Jan

Status: Thanks Submitted
I would like to send a Big thank you to Jan who  assisted me on Sunday and then again on Tuesday.  Jan was simply amazing.  This was the best customer service experaince I have ever received from any organsaiation.  Well done sky what an asset Jan is to your team.     ... View more
Submitted on ‎03 Dec 2025 08:59 AM Submitted by Level 0 on ‎03 Dec 2025 08:59 AM
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Great customer service

Status: Thanks Submitted
I was trying to work out the best possible deal for SkyTV and a customer rep by the name of Gunwanta was super helpful. She helped me work out the best possible deal and help me finialise it all within 15 minutes. She also gave me a summary of all costs etc. 10/10 service  ... View more
Submitted on ‎02 Dec 2025 06:14 PM Submitted by Level 1 on ‎02 Dec 2025 06:14 PM
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