Re: Wanted to Send a Rating of 10, as promised, but no longer can on my old Mobile - Status changed to: We’re Finding your Staff Member

Concerning a recent phone call to Sky Helpdesk I made recently on Tuesday, 14th January - after being granted a Month's extension to my old Sky+ Contract, promised the Call Centre operative from ?India (sorry I didn't note his name), a Rating of 10 by way of Thanks in Reply to the follow-up text I'd be Sent afterwards.  However, on receipt, rather than requiring just a Rating Number, as once the case, instead I was invited to click on a Link to complete a whole Survey!

Unfortunately, the Mobile I use with Sky, only takes calls & simple texts, & can't click on a Link, so I'm unable to fulfilll my promise, which bothers me. Therefore, wondering if there's an alternative ... tried again with both the Chat line & phoning, but can't get past the AI, which is not offering the right options.

Therefore, ask if there's another way ... with Thanks for any suggestions!

3 Comments
Kelsingra
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Status changed to: We’re Finding your Staff Member
 
Kelsingra
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Status changed to: Mission Accomplished

Hey @SKYTRACKER_24 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni 

Community Moderator 

SKYTRACKER_24
Level 1 Badge

Hello Kelsingra & Fanni (Community Moderator),

 

Thanks for your messages & bothering to find out for me, which I much appreciated! ... as I'd expressly promised a Rating of 10, so felt awful when I found I couldn't deliver using my old Mobile registered with Sky, & dreaded to think what the agent at the time must have thought!

 

So, I'm glad been put right, & since then managed to change my Mobile number to that of a newer Phone, on which I could open the Link provided for Feedback afterwards, & complete the new Survey, much to my relief!

 

Only to add, whether by Phone or Chat, how difficult I find it can be to get past AI to speak to a human, which is probably why I felt as strongly as I did.

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