I just wanted to make sure Mimi got the recognition she deserves for being such an asset to the support team at sky.
I had an issue where my Netflix account on my TV was in a different language and had passwords on- turns out my account had been hacked, and Mimi helped me step by step to fix this, gave me the number for Netflix to contact them, and then arranged to call me back to help secure my sky account for extra peice of mind.
All the way through the call she remained positive and kind, guiding me through the process patiently.
I work in marketing and it's very rare to come across people like Mimi who quickly and efficiently solve a problem with a smile.
If I could buy you a box of chocolates I would- thankyou so much for all the amazing service and help, you really reassured me during a stressful time realising I'd been hacked.
