Re: You need more Mairs! - Status changed to: We’re Finding your Staff Member

I renewed my Sky package and was happy with the deal agreed with the agent. When checking afterwards it turned out he had given me a load of false information regarding the package and the prices in the account didn't reflect the agreed offer. Trying to get through to Sky by phone is a nightmare anyway and I wasn't happy having to go through it all again. However I got through to Mair in Retentions. She was brilliant! Mair listened to the problem and understood the poor service I had earlier. She said she would listen to the recording and speak to her manager to provide a resolution. She phoned me back as promised. Although it went through to voicemail she gave me a time that she would ring again later to discuss. She couldn't have been more helpful and I was happy with the offer provided. She did everything she promised and my bill was adjusted correctly. I felt valued as a customer and it felt like she genuinely cared.  I hope you will be able to give Mair the recognition she deserves. 

2 Comments
Kelsingra
Sky Employee Badge skyemployee Created with Sketch.
Status changed to: We’re Finding your Staff Member
 
Kelsingra
Sky Employee Badge skyemployee Created with Sketch.
Status changed to: Mission Accomplished

Hey @Catlady4 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni 

Community Moderator 

Comment on this thanks