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Re: You need more Mairs! - Status changed to: We’re Finding your Staff Member
I renewed my Sky package and was happy with the deal agreed with the agent. When checking afterwards it turned out he had given me a load of false information regarding the package and the prices in the account didn't reflect the agreed offer. Trying to get through to Sky by phone is a nightmare anyway and I wasn't happy having to go through it all again. However I got through to Mair in Retentions. She was brilliant! Mair listened to the problem and understood the poor service I had earlier. She said she would listen to the recording and speak to her manager to provide a resolution. She phoned me back as promised. Although it went through to voicemail she gave me a time that she would ring again later to discuss. She couldn't have been more helpful and I was happy with the offer provided. She did everything she promised and my bill was adjusted correctly. I felt valued as a customer and it felt like she genuinely cared. I hope you will be able to give Mair the recognition she deserves.