I would like to pass on our thanks to Alison at the mobile store at the Intu potteries centre where she was more than helpful on Friday 20th December 2024
I had a bad experience with a call taker when I rang the main line a few days prior asking to upgrade to sky glass. They basically fobbed me off saying your best ringing up when your contract expires because they can't give me the best deal. I found this incredibly frustrating.. I was a customer wanting to pay you more!
I decided to enquire at the Hanley mobile store. Alison was brilliant. Very knowledgeable. Ensured I knew exactly what I was signing up , and let me know when I could cancel certain elements of my package to reduce my monthly price as there were some things which I know longer want to keep. She also ensured I signed the agreement to lock in my delivery date there and then !
Alison's service was brilliant to the point I will never ring up sky again. I would rather go back to Alison at sky store at the shopping centre and have the inconvenience of a 40 minute round trip as I know I will get what I need.
Alison was able to upgrade me to sky glass with no problem at all and yet some one on the main sky line didn't seem interested.
please pass on my thanks to Alison as she has managed to keep you a customer and also managed to have that customer pay you more each month
