I had such a positive experience with one of your customer service agents today that I wanted to write in to ensure they are recognised for their excellent customer care.
I called the Irish number just after 9am on the 15th of January regarding our broadband connection not working, my call was answered immediately by Tobi.
Tobi was incredibly polite, knowledgeable and efficient. Although they were unable to fix my problem during the call, they completed several tests, identified the fault on the line, which was logged and a request submitted for an engineer, all done in less than 15 minutes.
This was by far the quickest and easiest experience I've ever had when calling sky for support. I really hope this feedback gets back to them and their great attitude and work ethic is being recognised by management.
