UK retention team and engineers

I've had issues with sky q for 2 years on and off, sky have to their credit offered great assistance trying to rectify this but in the end where unsuccessful. The final engineer was amazing and had helped with the set up of Sky Stream and basically took the time to explain why mo current system kept failing and why Stream would be fine on my home network.

 

I contacted sky customer service in India (never again hopefully) and after getting pushed from department to department finally I said I'd cancel and got thru to the Amazing Retention Team, from there they assisted in ordering the new equipment, dealing with loss off service and in the end my account credit refund. 

If you ever have a problem the best Team at Sky to help is the Retention Team everyone I spoke to have been uk based extremely knowledgeable and willing to see your issues thru to conclusion. Keep up the fantastic work. I have been with Sky now for over 25 Years so they must be doing something right .

 

2 Comments
Kelsingra
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Status changed to: We’re Finding your Staff Member
 
Kelsingra
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Status changed to: Mission Accomplished

Hey @sussexdude1971 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni 

Community Moderator 

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