Re: Brilliant service from Retentions - Status changed to: We’re Finding your Staff Member

I had a delightful chat with a lady from Dunfermline today, didn't get her name unfortunately but she was fabulous. Originally I called to reduce my mobile data package, which she did quickly and easily, thank you! We went on to discuss my broadband package and she was able to offer Full fibre 100 for a little less than I'm paying for the existing wired service. She was knowledgeable, helpful, patient and cheerful, and an absolute pleasure to deal with. I intended to leave a glowing customer survey for her but for some reason, the survey didn't show up. Did I cut the call off too soon? I don't know but I really want to give her the recognition she deserves. We discussed dogs, the upcoming storm and working from home, she also recognised my now very faded Fife accent! maybe that will help identify her. Thank you again for your time and attention, you are brilliant!
Best wishes, Jane Walker

 

 

2 Comments
Kelsingra
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Status changed to: We’re Finding your Staff Member
 
Kelsingra
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Status changed to: Mission Accomplished

Hey @JKW2 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni 

Community Moderator 

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