Send Thanks to Sky

I would like to say a massive thank you to Rahen ( hope I have spelt his name correctly). What a credit to your sky team. Lovely mannerism, very professional, and understanding. Was very patient when I did not.understand something. Went through everything thoroughly.  Can't rate the service enough. Need more people like this in your team. Thank you for such a positive experience. I was hoping to leave a nice review in the surgery for him today but no survey came through after my call. So I hope this reaches him.  ... View more

Want to thank Jez who came out to us on 02/02/2024 in Hook, Hampshire. He text ahead to let us know he was coming, apologised for being early (he wasn't, arrived around 9am) was professional and knowledgable and not only connected our Sky box following our house move but also stayed to show us additional features of our Sky Q box which we were unaware of and also help with setting up the soundbar. I really hope he gets some additional recognition as this is the sort of service that retains Sky customers long term. Thank you! ... View more

Honestly...Martin was ace! Helped me set everything up on new streaming boxes and router...had great convo along the way and went above and beyond yo help me get set up! Had a good connection going... hope he looks me up! Ha ha!  ... View more

As before, we've had splendid customer service today!  We hadn't thought that external line problem  was the culprit and purchased  a new phones.  Once the former was established, all was resolved in 4 hours and, we have new handsets!  Many, many thanks! ... View more

Darren (unsure of his surname) came out to my house to fix an issue with my broadband. I don't like letting strangers into the house but Darren was so friendly he put me at ease.  He fixed the issue with my broadband and also fixed an issue I was having with my remote (which I asked him to look at whilst he was here).  I work from home and don't speak to many people during the week, but Darren let me talk his ear off about my pets and he told me about his dogs and tropical fish.  Thank you to Darren for fixing my broadband issue and also fixing my remote! You are a hero in our house!  ... View more

Thanks for your help for today 23rd May 2023  10 out of 10  ... View more

I called customer service on Saturday 20 May at 10.53 to get done technical support for a camera doorbell which wouldn't connect to wifi. After some dismal service from previous doorbell company I bought a different one but the new one wouldn't connect. Having got very frustrated I called Sky for help and George was so patient and helpful and we got it sorted. What a contrast. I ve been a Sky customer since 2003 and one reason is your helpful staff.  ... View more

What a breath of fresh air Claire in Technical was today! It was a 5th call to sort out a billing issue after upgrading to full Fiber. (In short the offers didn't get applied and were no longer available). Clearly it was a challenge to sort the issue as previously either nothing got done or I was passed on to someone else and after hanging up with a promise of a call back, I had no update. However, Claire took ownership of the problem, liaised with the relevent people and kept me informed.  She is an asset to Sky and deserves praise (review the notes on file).  I was left a satisfied customer.  ... View more

I have an outstanding complaint with Sky following a failed/mis-sold Sky Q upgrade with many failed interactions with different agents. Then I was fortunate enough to connect with Andrew. What a breath of fresh air! Professional, articulate, technically competent and dedicated. From the first call he has taken ownership of my issue and is determined to follow through until everything is resolved. if you're looking for someone to train others in how customer service should be done, Andrew is the ideal candidate. I only wish I had taken his full name to include in my feedback ... View more

We had a 20+ minute chat with Shelley tonight (after issues with your system this morning when trying to do similar). Shelley was fantastic. She listened, understood and worked out the best deal moving forward for the 3 Sims we have with Sky. Thankyou Shelley - a credit to Sky and pleasure to deal with!!   Allie and Lorna   ... View more

Just want to say a huge thanks to Jamshed who I spoke to on the virtual chat this evening. He was very helpful and patient with me and helped me sort out the renewal of my sky tv and broadband. Sorry we got cut off before I could say thank you.   Thank you Jamshed.  ... View more

My name is Jason Cairns. I've just switched from SkyQ over to Sky Stream. I had some initial teething problems getting access to certain apps. Despite my own efforts I couldn't resolve them. I got in touch with Sky customer services and was put through to young lad called Sean. My problem was very complex for some reason. The apps just wouldn't recognise my details and link them to my account. Time after time Sean would take me through different attempts to try and rectify the issue. I have to give it to Sean, he was patient and professional throughout the whole process which took a long time. I hope recognise just how good an employee Sean is and what a credit he is to the company.  ... View more

After having a stressful few weeks with services I actually phoned sky to leave as was upset over issues I was having after being with sky for over 8 year. However I rang up and literally spoke to the kindest customer service agent called Robert. I belive he may be from Holland or somewhere similar with the accent he immediately helped me and jumped into action and solved the ongoing issues the best he could I've called before and 9 times out of ten do get Lovley people to help however he outshines I didn't come of the phone with more money added to my bill or asked to sign up for more services everything he did came at no cost at all.I really needed help today as was at the end of my tether and he genuinely cared and understood. Please give him a mention as you are all at sky very lucky to have such an amazing employee I've never wrote a review about anyone before but Robert definitely deserves a mention Thankyou for having such great people on your team for all your customers Thankyou Robert 😊 ... View more

Everything went wrong when we were switching to full fibre. From orders not going through to open reach putting it in the wrong place.  I got through to a man called Memo who said he would assist until all issues were sorted. He contacted open reach and pushed until the problem was sorted. They came back the day after he contacted them and sorted everything exactly as he had told them. I missed his call back to check everything had been completed. Thank you Memo you really are doing a great job.   ... View more

Would like to highly praise (Removed) the engineer who came to see us on Tuesday. We are in the middle of a massive house move and he was completely unfazed by the situation. He offered solutions to all the problems which cropped up and was so efficient at suiting up in harness, replacing the dish, drilling a new hole in the wall to replace a dead cable and even had time to used to test our phone line coming from VoIP to a non fibre property. We sincerely hope that Simon is truly valued by Sky, as after 20 years on the job he is exceptional!   Moderator note: Removed personal/identifiable details ... View more

Excellent service by Tina in technical. Couldn't do enough for me. Very clear, concise and perfect example of customer service. Deserves the recognition. Thanks Tina. ... View more

We had problems with our Sky account and were put through to Andrew in the Livingston retentions/cancellations department. He was brilliant. Extremely pleasant and cheerful he resolved all our problems where previously others hadn't. He went above and beyond and we are extremely grateful. Thank you Andrew.  ... View more

Kyle came yesterday to set up and install SkyQ, very polite and efficient, the upgrade was quick and easy and he explained everything perfectly, 5 star engineer. ... View more

I called with a billion questions on switching to sky, as is my first time switching so was a bit nervous about how it worked. But Reji was incredibly helpful and kind, answered all my questions despite how many there were and was very patient and lovely. Thank you so much! I look forward to being a Sky customer! ... View more

I phoned today after an email to say my data plans were out of contract.  The lady I spoke to was brilliant and helped me find an even better deal than I had first been offered.  She was very friendly and very informative and I came off the phone very happy, which I find very rare these days when phoning a large company! Thank you! ... View more

I had a Sky engineer visit last Friday called Gary, I was in work, so my mother was there to let him in, it turned out that we had to have a new sky dish and all new wiring, my mother rang me to tell me everything that he had done and in fact it took him a couple of hours, in not the best weather.  He was polite, helpful and very courteous towards my mother, in fact she said it was a pleasure to see someone who took a pride in their work.   Anyway, Sky usually send out a survey straight after an engineer has called but I havent received anything and I wanted to make sure that Gary was commended for the work that he did, he is an asset to Sky, so thank you and please thank him on behalf of myself Dawn and my mother Kay   Kind regards ... View more

Special shoutout to Junior from the inbound sales team. They worked through so many possible options for me and helped me sign up, so I think they should be recognised and appreciated. Cheers to Junior for their exceptional customer service, we spoke on the phone today at 7pm til 8pm and it was a very noteworthy because you made my experience truly delightful. Your professionalism, patience, and willingness to go above and beyond did not go unnoticed which is why I wanted to send this and say you are the reason I'm with Sky. The conversation was flowing, engaging and we had a few jokes along the way... A true credit to the team, I'm grateful for your assistance so cheers once more Junior, I hope you get this extremely positive feedback. ... View more

We just wanted to send our thanks to Ian the Sky Engineer who visited our property in Rothwell on 24th February.  He explained everything very clearly and despite the property causing some problems with the dish location he went out of his way to find the most suitable spot. A very friendly man indeed and he deserves all the recognition in the world.  Cheers Ian we hope this reaches you.  Alex and Lucy ... View more

Good afternoon - I contacted Sky VIP loyalty on 31/1/25 (14:28) and spoke to a lady called "Michaela".    Her service was superb, very clear and concise. understood my points and assisted each point individually.     She was polite, jovial and efficient. Customers can easily complain but few send positive feedback.    Personally I feel she is an asset to your business and wish her success.   hopefully she will be recognised for this feeedback.   kind regards   Mark Hibbs  ... View more

Hi Over the last two days I have had a problem with sky store  Thursday I spoke to your colleague Page who was a very good customer service and very happy to see my problem but we couldn't resolve it and we both decided to give the problem a day to see if would solve itself. Friday I contacted sky store again and luckily enough I got hold of Page again. Page said my problem was with my bank. Cut a story short I phoned sky store again and spoke to your colleague Peter. Well we spoke for a while and he was really happy to spend time with me to sort my problem out. I was really impressed with the courtesy and friendly attitude they had with me and should be commended for there attitude to customer service. Many thanks  With regards  Keith morris  ... View more

Called to reinstate my social tariff (which was previously not done) and received excellent service from Mike in Dunfermline who reinstated it and sorted a few other bits too! All without me having to ask, and even making a few jokes!  Nice to deal with somebody efficient and personable!!  ... View more

Needing help with a return which was handled swiftly and Gavin reduce my monthly bill. A pleasure. Thx. ... View more

Olayika delivered a great service throughout. He was very pleasant kind and funny and helped to resolve the problems. His ID is (Removed) if he could please be recognised for his great service I would be thankful.    Moderator note: Removed identifiable details ... View more

My partner called today and spoke to David (removed) from the Glasgow Retention office to address a difficult and complex situation. David was super helpful, understanding and polite. He went above and beyond our expectations to help him and ensure that we understood everything.   While on the phone, David sent emails to various people, spoke to colleagues and managers to help and even had a possible non-returns charge waived to make life easier.    This man is an absolute asset to Sky. He knows how to speak to people and get's the job done efficiently and to the highest standard.    Thanks so much for all your help and support David. Have a great day.   Moderator note: Removed personal/identifiable details ... View more

My sky contract was coming to an end next month and I wanted to find a new deal with amedments to my package. Initially the contact centre service on two occasions was terrible and left me so frustrated. I nipped into the store in the Metro Centre on 19th Feb 24 for advice and the staff member gave me the number for the cancellations team. The man I spoke to on the cancellations team was incredibly helpful and found a great deal for me (pretty sure he was scottish) So grateful, thank you so much 🙂  I phoned at 12:54 on the 19th if that is helpful. ... View more

I made a mistake in doing survey after David helped me on what's app .He was extremely good at his job , understood my situation and gave me help I asked for .I hope he gets to see this thank you for him  ... View more

Many thanks DEANNE (Scottish accent), you talked me through the problems with my TV reception on 17th February.  You were kind, calm, clear , patient and precise. You called back the next day to confirm the 'fix from ethernet to WiFi still worked.   ... View more

Many thanks to the engineer who came out today! She went above and beyond to help fix the issue and - fingers crossed - everything is sorted and working perfectly! ... View more

I've called three times within the past month to sort out various issues to do with my account and setting up new services. Every single time I have been put through on the phone to a staff member who has been genuine, friendly, and helpful. I've always ended the call fully satisfied with the service, and would love those I've spoken to to get some recognition.  ... View more

Hi. I received an automated text from Sky and it did not suit my particular purpose in reply. We have only been with Sky a month, I don't think that's long enough to recommend it. 6 months, maybe. BUT, I can sing the praises of Deanne (Scottish accent). On 17th Feb she had the patience of a saint. I am a pensioner so have no technical background/jargon. She managed to talk me through step by step what I had to do to get my TV working using wifi instead of the dodgy ethernet. She managed to do it with great grace and leave me feeling uplifted. She even called back the next day to check all was well. Can't praise her enough. If she is the example of a Sky employee then I look forward to the next 6 months when I would be happy to complete the questionnaire . I truly hope this feedback gets to her. ... View more

I just wanted to send a special thank you and like to point out the wonderful women Mary I had on the phone with customer services, she was absolutely amazing and helped me with all my questions and listened carefully to what I had to say and was very sympathetic with me. Mary's customer service shouldn't go unnoticed as she is amazing at her job!  Many Thanks  Jonathan  ... View more

After struggling with my new phone as a new sky mobile customer i reached out over the phone and was talked to Zeba. she was very friendly and helpful and even made me laugh. She had never encountered my problem before and was able to quickly and efficiently solve it for me. It was very relieving and the most prompt, stress free, helpful mobile  customer service phone call  i've ever had.    Thanks to Zeba!    - thankfully from Verity  ... View more

After a very frustrating morning trying to get my query dealt with I was finally through to Sean. what an absolute credit to your company. Totally understanding, friendly and eager to help. ive been with Sky for 30 years and its staff members like Sean that reaffirm your belief in the company Excellent service.  Alan Graham  ... View more

A huge thank you to Thomas (the most friendly and helpful fella I've ever spoken to!) Thomas went above and beyond to help me today, explained things in a very clear and precise manner and is basically an all round wonderful asset to Sky!  ... View more

I called on Friday 2nd of February and spoke to Declan. I have to say, he was an amazing, friendly, polite and helpful adviser. I explained to Declan that I had spoken with one of his colleagues just before him and that I had hung up the phone on her as she was rude, very dry, hopeless and eating!   Declan apologised, explaining that should never happen. It was a first for me from Sky.  Declan explained everything he was doing, looked at my Sky Glass and told me that he could see all the errors. Declan ran me through some tests/checks. He advised that I could have a replacement TV sent out.  I have to say, he is a credit to have working for you. I hope that, if needed in the future, I have the pleasure of Declan being my adviser. Please let him know that I have sent this and that I said thank you, again.  Do what you can to keep him as part of your team!  ... View more

Got through to John in the Sky Stream team today as I was out of contract and using sky satellite TV. John was unbelievable throughout, great craic, professional and got us brilliant offers. We were about to switch to Virgin media but now remaining with sky since our upgraded broadband and upgraded TV package is now less than Virgin as a new customer and is saving us £30/month on what we were paying. Brilliant customer service. Get this man promoted!! ... View more

Concerning a recent phone call to Sky Helpdesk I made recently on Tuesday, 14th January - after being granted a Month's extension to my old Sky+ Contract, promised the Call Centre operative from ?India (sorry I didn't note his name), a Rating of 10 by way of Thanks in Reply to the follow-up text I'd be Sent afterwards.  However, on receipt, rather than requiring just a Rating Number, as once the case, instead I was invited to click on a Link to complete a whole Survey! Unfortunately, the Mobile I use with Sky, only takes calls & simple texts, & can't click on a Link, so I'm unable to fulfilll my promise, which bothers me. Therefore, wondering if there's an alternative ... tried again with both the Chat line & phoning, but can't get past the AI, which is not offering the right options. Therefore, ask if there's another way ... with Thanks for any suggestions! ... View more

I've had a  question reguarding a Sky delivery and the welcome to Sky answering Bot couldn't help, the Sky Messager Service tried but didn't really help. But one guy who I accidentally got connected to at Prioty Customers Services answered my question in a matter of minutes. I have no name,  but I did tell him how greatful I was but I want Sky customer services  that nothing beats speaking to a human.   ... View more

To the Manager    I would like to pass my compliments on to the manager regarding Paige at the Newcastle Call Centre. We have had an ongoing issue with our account for half a year or more and despite being a difficult and angry customer to deal with, she was calm and took ownership of the problem and saw the situation through to a positive resolution. Her entire attitude was very different to some of the people and teams I have spoken to at Sky and she is a credit to your team.   All the best   (Removed)   Moderator note: Removed personal details ... View more

I would like to thank Syeda Farhana Begum for the quality of service she has provided me on my return to Sky. Her knowledge, patience with me setting the account, the clarity of her voice and general phone manners were second to none. I can't speak highly enough of her approach to having me returning to use your services. So a massive thank you to and Sky for employing this calibre of person in your sales dept. Thank you. Jose Ascensao ... View more

Spoke to a guy, (didn't catch his name) this afternoon who was very quick, polite and helpful, On an already stressful day, I was on and off the phone quickly as he solved my issue instantly.  ... View more

I have been in (relative) despair over the mast week with my lack of Sky and Openreach service. All of your advisers have been lovely but Holly went out of her way, even though I had an 11 day wait for an openreach engineer [the third one] when speaking to Holly today she has managed and been really patient with me, to get my Sky TV completely up and running in two rooms.   I hope you really appreciate this member of staff/your wonderful colleague, Holly Best regards Kim Jones   ... View more

I would like to express my thanks to Liam who dealt with, what was a complaint about sky. When I got to Liam, I found his approach to be extremely understanding of my case and very professional in his approach.   I first interacted with Liam on Friday 10th January and by Monday the 13th, everything that he promised on Friday for my new contract was in place.   We need more like Liam to interact with members of Sky. It does make the subscription more bearable, Thanks Liam for the good work.👏   Alain     ... View more

Just wanted to give Dylan @ Sky a shoutout, he has been ever so helpful with my policies and moving me over comfortably with Sky Mobile.   Worked out better than expected for a 1 year contract.   Week made and all data i.e. phone number transfer he did for me over the phone via E-Sim.   Thanks again!   Michaela ... View more

A big thanks to Craig in the Glasgow office for restoring our faith in Sky after several useless calls and getting the foreign call centres. He understood the issue and explained what he was doing the whole time and had such a pleasant manner. When he couldn't deal with it anymore, he promptly passed us to the correct people and there we spoke to Lyn (sorry if its the wrong spelling) on the guest team. She resolved out our problem so quickly and gave us the best number to contact them in the future. I'm so very happy and impressed with the customer service we received today thanks to Craig and Lyn! ... View more

I spoke to a lady over the phone today to make changes to my plan. She was so friendly and kind. She couldn't be more helpful; she explained everything clearly and  got things done quickly and efficiently.  ... View more

I'm a bit late doing this, but I just wanted to say a massive thank you to Andrew who I spoke to back in November it was down to his good customer service that we decided to stay with Sky instead of moving to another provider.  I didn't get the customer service Feedback thing to give him 10 out of 10, so thanks, Andrew ... View more

I just want to say a big thanks to the customer service agent Victoria who tried to help me with a broadband engineer query. Although she couldn't resolve my query she tried all she could and was just brilliant! Easily the best customer service agent I've ever dealt with! If agents can get customer recognition rewards I would love for her to receive recognition for the service she gave me over the phone! Thank you!  ... View more

Thank you very much to Jon in cancellation/retention today (23/01/24) After contacting Sky yesterday, about a huge rise in our monthly payments and speaking to 4, yes, 4, very unhelpful reps, we had decided to cancel our account today. On speaking to Jon (short for Jonathan, I think he said) and being offered a much better deal, we decided to stay with Sky. Immensely helpful, efficient, polite and friendly, Jon is a great example of customer service. ... View more

Just wanted to say thanks to Mark - a sky engineer from Slough. It was first call 29 Dec. He was excellent - knowledgeable, friendly and prepared to go out of his way to try find a solution to get our Sky Q multiscreen working properly. An example of excellent customer service. Many thanks Mark.  ... View more

To Help with the misinterpretation of my query asa to why my EE contract should have covered any of my contact instead of from my SKY account.   ... View more

Cannot remember the gentleman name but called at 14:57 after I'd called earlier to a unhelpful lady, he did a great job and was very chatty on the phone not only did I get a discount on the phone sim I rang about he also give me another discount on my original sim great customer service. ... View more

Hello   this is just a general shout out to say thank you to everyone in Sky for always providing us with such an amazing level of service! Over Christmas our old tele stopped working so we decided to take the plunge and upgrade our package to Sky Glass.  I can honestly say it's been the best decision we've ever made! to have it delivered so quickly, even over the festive period, meant that we had no disruption to our holidays, the lads who delivered it were incredibly professional and had it up and running in no time! We all love how user friendly the tv is and the picture, sound and quality are all superb.  We're just very grateful to everyone we have been in contact with over the years and wanted to send a huge thank you for everything.  All the best The Phillips Family  ... View more