Send Thanks to Sky

Having only been a Sky member for 12 months I have recently had an issue with them and trying to change to Sky Stream, after 6 weeks of Live Chat, failed telephone calls and utter frustration I wrote a complaint as the attitude I was getting from staff was appauling - spoke to the complaints team via Whatsapp and spoke with Martin - he went above and beyond, took his time with me, empthasied and provided an outstadning service that has meant that I will stay with Sky because of him - Martin is fantastic at his job and deserves the recognition! Treasure your employees like Martin! ... View more

Thanks for being so helpful JOSH ... View more

Hi Over the last two days I have had a problem with sky store  Thursday I spoke to your colleague Page who was a very good customer service and very happy to see my problem but we couldn't resolve it and we both decided to give the problem a day to see if would solve itself. Friday I contacted sky store again and luckily enough I got hold of Page again. Page said my problem was with my bank. Cut a story short I phoned sky store again and spoke to your colleague Peter. Well we spoke for a while and he was really happy to spend time with me to sort my problem out. I was really impressed with the courtesy and friendly attitude they had with me and should be commended for there attitude to customer service. Many thanks  With regards  Keith morris  ... View more

Would just like to say, I think his name is Horsh, he's a call handler for sky, he was terrific, he went above and beyond for us as long term customers, my dad was extremely impressed with his conduct. His work ethic is tremendous, he sounded unwell but still came to work, still handled the call with such care and respect, thankyou Horsh for such a wonderful customer service experience, sky need to recognise your excellent work effort, thankyou again!    ... View more

When you move home, there are always hundreds of calls to move before you can settle in. Out of all of these calls, my recent experience with Sky was by far the smoothest.   Tez is an absolute credit to the moving home team, and talked me through each stage with friendly and professional information tailored to my own situation.  ... View more

I had some questions about returning my Sky equipment. I spoke to Fardeen on 26/8/23 and he advised me to attach a note inside the box and ,maybe, send an email which I have also done. He asked me why I had left Sky and I told him that the Virgin package was practically half the price. However, I did say that once my contract with Virgin was up, if there were any more appealing packages with Sky  I would, almost definitely, be returning! He also mentioned going onto Uswitch to see what I could come up with. He was very helpful and friendly. I mentioned that one of the features missing with Virgin was that I could only  watch Friends a small part of the day but with Sky it was available much more often. I then discovered that Fardeen was also a fan of the program so we had a little discussion about that! I liked the fact that the conversation wasn't 'staged' and was much more personal. If only other customer service advisors were as nice. I would really appreciate it if Fardeen was able to see my letter. Many thanks. ... View more

We had a house fire in April and have been in a hotel since,when I phoned initially to inform sky they were brilliant about losing boxes and so understandine and said no charge when we get back home for new boxes,installation and reinstating servies we had because of the circumstances,I phoned on 19th September to get everything sorted for moving back in, I spoke to vera and was accidentally cut off I phoned back and got a man who told me I had to pay £150 to get everything back on,as you can imagine how upset I was as money is very tight with all the replacements we nee and we have been with sky for 18 plus years but I told him we would go elsewhere,Vera phoned me back and said she would try to sort things out with her manager,I got a survey request on the 20th and gave a bad review which I regret now but this wonderful lady vera phoned me at 12.15 on the 20th September and herself and her manager had sorted everything out,not only was there no charges but she has arranged an amzing 24 month contract for everything,she was so lovely,sympathetic and helpful and Vera ( I think her name was ) and her manager went way above and beyond and we cannot thank them enough for giving some light in an awful year and restoring my faith in human nature,Vera and your manager thankyou so very much. ... View more

Needing help with a return which was handled swiftly and Gavin reduce my monthly bill. A pleasure. Thx. ... View more

Olayika delivered a great service throughout. He was very pleasant kind and funny and helped to resolve the problems. His ID is (Removed) if he could please be recognised for his great service I would be thankful.    Moderator note: Removed identifiable details ... View more

My partner called today and spoke to David (removed) from the Glasgow Retention office to address a difficult and complex situation. David was super helpful, understanding and polite. He went above and beyond our expectations to help him and ensure that we understood everything.   While on the phone, David sent emails to various people, spoke to colleagues and managers to help and even had a possible non-returns charge waived to make life easier.    This man is an absolute asset to Sky. He knows how to speak to people and get's the job done efficiently and to the highest standard.    Thanks so much for all your help and support David. Have a great day.   Moderator note: Removed personal/identifiable details ... View more

My sky contract was coming to an end next month and I wanted to find a new deal with amedments to my package. Initially the contact centre service on two occasions was terrible and left me so frustrated. I nipped into the store in the Metro Centre on 19th Feb 24 for advice and the staff member gave me the number for the cancellations team. The man I spoke to on the cancellations team was incredibly helpful and found a great deal for me (pretty sure he was scottish) So grateful, thank you so much 🙂  I phoned at 12:54 on the 19th if that is helpful. ... View more

Many thanks to the engineer who came out today! She went above and beyond to help fix the issue and - fingers crossed - everything is sorted and working perfectly! ... View more

Many thanks DEANNE (Scottish accent), you talked me through the problems with my TV reception on 17th February.  You were kind, calm, clear , patient and precise. You called back the next day to confirm the 'fix from ethernet to WiFi still worked.   ... View more

I've called three times within the past month to sort out various issues to do with my account and setting up new services. Every single time I have been put through on the phone to a staff member who has been genuine, friendly, and helpful. I've always ended the call fully satisfied with the service, and would love those I've spoken to to get some recognition.  ... View more

Hi. I received an automated text from Sky and it did not suit my particular purpose in reply. We have only been with Sky a month, I don't think that's long enough to recommend it. 6 months, maybe. BUT, I can sing the praises of Deanne (Scottish accent). On 17th Feb she had the patience of a saint. I am a pensioner so have no technical background/jargon. She managed to talk me through step by step what I had to do to get my TV working using wifi instead of the dodgy ethernet. She managed to do it with great grace and leave me feeling uplifted. She even called back the next day to check all was well. Can't praise her enough. If she is the example of a Sky employee then I look forward to the next 6 months when I would be happy to complete the questionnaire . I truly hope this feedback gets to her. ... View more

I just wanted to send a special thank you and like to point out the wonderful women Mary I had on the phone with customer services, she was absolutely amazing and helped me with all my questions and listened carefully to what I had to say and was very sympathetic with me. Mary's customer service shouldn't go unnoticed as she is amazing at her job!  Many Thanks  Jonathan  ... View more

Just had to put it out there that today we had Shaun (removed) come and upgrade all our Sky boxes. We have a pretty conviluted installation and he got his head around it and carried out a seemless upgrade and we are so happy and over the moon with his first class knowledge and work. We knew it was going to present a problem but he never stalled a true professional and actioned everything we could want. Very impressed, very diligent and a super guy - well done that man!    Moderator comments: removed personal information  ... View more

Advisor Violet was brilliant today. We had had a new hub and couldn't connect it to the tv. She talked us through the whole process and was very, very patient while we struggled to get it right. It's difficult for elderly people to always grasp what's needed but Violet just stayed on the line until we were sorted. So grateful thank you Violet  ... View more

I just wanted to say a huge thank you to Christine Hamill who helped me yesterday spending over an hour explaining very simply how I could save money but also without being at all push or salesy pointed out clearly how I could swop some phones on my contract and end up with a better phone for a similar pricepoint.   I ended up swopping 2 phones and spending a little more but with more data as I required.  She also looked at my TV package to see if any savings could be had which was not possible but I was so grateful for her attention.    Mostly I am happy with the service I receive and I always know it will be a long call which can be hard when I'm trying to hold down a full time job, but yesterday I was cut off twice from other members of the team and was grateful when one person just talked at me trying to sell me stuff that was way beyond my pricepoint and seemed to ignore that the whole point of my call was to save money.   Christine, on the other hand, really listened to what I had to say and I brought up the fact that I'd been alerted to the possibility of swopping some devices and she explained how that worked and exactly how much it would cost me and how that would differ from what I was spending now.   She was amazing.  Just really trusted her to give me the right advice.     Thanks you Christine - you really did help me and you made my day a little brighter too.  🙂c   Moderator comments: edited title ... View more

I made two calls today and both members of staff were so helpful, both people made me feel like they were there to help and not push expensive products to me. I had plenty of questions for both team members but especially a lot of questions about my broadband and tv during the second call! I was given plenty of time to talk to my partner on the second call (he was dealing with grumpy baby on the first so I had to ring back later!) and we were given plenty of help in tallying up costs of different packages/combinations. It was nice to make a call and not feel pressured to make a decision without chatting about it first. Thank you both for your time and help today!  ... View more

Hi, After having  Contact with your Call Centre, I expected an E Mail requesting feedback, surprisingly none arrived. Which is preferred to other companies hitting you with feedback requests before you leave the site/ call. Well done Sky👍.   So I feel searching for feedback methods is warranted I this case. I called the Company on  31/7/23, and after a short delay(eased by a choice of music) a young lady called Shruthi took my call. She was at your India centre, as I am hard of hearing I usually have difficulty understanding heavily accented operators, Shruthi was excellent and understanding, making my renegotiation process easy and fruitful. She listened and answered all my Qs. The revised offer was acceptable, so I'm staying with Sky.    Please pass on my thanks to her, for being a spot on Agent and a credit to Sky.⭐⭐⭐⭐⭐.                                      Regards P H.           ... View more

i like to thank😁🙂 zoe the sky sky advisor at sky today she was willing to listen to my issue she ran a line test and found a fault😞🤔and she said i will have to book openreach to come and sort this issue with speed to your hub and asked me when i like them to come after telling me all the avalible dats and times and i chose and she said all booked in and thanks zoe i hope she gets some reward for the polite help and helped me out greatly today thanks zoe🤗😊😁 ... View more

im happy for the help today sky man thomas today he was willing to listen to my issue and went out his way to help me hope he gains futher in the company🤗😊 ... View more

I'd been having issues ordering broadband, with 2 orders getting cancelled. I was dealing with staff over the phone but, when walking past a Sky store, I decided to go in store and see if they could help. The staff member Kamal in Manchester City centre was so helpful. He helped me to create a new account and answered all the questions I had. He was very friendly and professional. All my issues were resolved by him within minutes. I want to thank him for his time.  ... View more

I would like to say a big thanks to Drew at sky customer service / broadband cancellations. 10/10 for all he did for me  today. A fantastic representitive.  I never received a survey as expected so thought it right to still give feedback.  Please pass on my thanks.  Kind Regards, Chris Hutchins    ... View more

Since moving in to our new home, my fiancé and i have had many issues with our previous broadband provider, we decided to join Sky and it was the best decision we have made. Every interaction with all parts of the customer service teams at Sky has been amazing, any issues that we had were promptly resolved with a great amount of kindness and Sky has the best customer service i have seen to date. I would like to say a massive thank you to Raheem/Rahim from the deals team i think, alongside Kyle from technical support, sadly these are the only names we have written down but i want to mention that everyone i have interacted with at Sky has been empathetic, kind and efficient. Again a massive thank you to Raheem/Rahim (didnt ask for the spelling sadly) for the amazing assistance that was provided to me today, he has provided me with the best costumer service expirience that i have expirienced and a job well done to Sky for hiring great people to work at their company. ... View more

A huge thank you to Thomas (the most friendly and helpful fella I've ever spoken to!) Thomas went above and beyond to help me today, explained things in a very clear and precise manner and is basically an all round wonderful asset to Sky!  ... View more

I called on Friday 2nd of February and spoke to Declan. I have to say, he was an amazing, friendly, polite and helpful adviser. I explained to Declan that I had spoken with one of his colleagues just before him and that I had hung up the phone on her as she was rude, very dry, hopeless and eating!   Declan apologised, explaining that should never happen. It was a first for me from Sky.  Declan explained everything he was doing, looked at my Sky Glass and told me that he could see all the errors. Declan ran me through some tests/checks. He advised that I could have a replacement TV sent out.  I have to say, he is a credit to have working for you. I hope that, if needed in the future, I have the pleasure of Declan being my adviser. Please let him know that I have sent this and that I said thank you, again.  Do what you can to keep him as part of your team!  ... View more

Got through to John in the Sky Stream team today as I was out of contract and using sky satellite TV. John was unbelievable throughout, great craic, professional and got us brilliant offers. We were about to switch to Virgin media but now remaining with sky since our upgraded broadband and upgraded TV package is now less than Virgin as a new customer and is saving us £30/month on what we were paying. Brilliant customer service. Get this man promoted!! ... View more

I was having some issues with two laptops connecting to broadband after some settings were changed on Sunday. One new laptop wouldnt connect but the other would when I logged in this morning. An operator from the sunday had made an error in not actually booking an engineer call out and then when I rang to chase this, it was advised an engineer wasnt actually coming out and his colleague hung up/ line dropped when putting me through to a different department. I rang back for again (9.48am)  feeling particularly cross and lacking in hope that my issue was going to get solved and that I was going to be fobbed off. As I had rung a few times, I was picked up by a department that apparently deals with people who keep having to ring back. I was really stressed and cross (couldnt get logged into work) and spoke to a Sky colleague who clearly new how to deal with stressed out customers and did his job brilliantly. I wanted to say thank you to him, for being professional and calm while i ranted, but he then put me through to a technical colleague (Alex) at 10.19am ish who sorted my problem and stayed on the line to make sure it was definitely fixed. Alex immediately understood the problem and lifted my mood telling me stories about his dog. Both colleagues were fantastic and credit where it is due. If possible to find them, please send my thanks (Alex had profuse thanks at the time, but i wanted to send my thanks to his previous colleague also).    Thank you!  ... View more

Been bouncing back and forward trying to get my broadband installed.  It hasnt been the smoothest service, but I have to say that the Sky call center and the people who work there are absolutely amazing.    Friendly, quick and so helpful. You guys have really good staff ... View more

Cojo was extremely helpful. Dealt my issues immediately. He also went above and beyond his role. I am so grateful for all his help. ... View more

I've had a  question reguarding a Sky delivery and the welcome to Sky answering Bot couldn't help, the Sky Messager Service tried but didn't really help. But one guy who I accidentally got connected to at Prioty Customers Services answered my question in a matter of minutes. I have no name,  but I did tell him how greatful I was but I want Sky customer services  that nothing beats speaking to a human.   ... View more

To the Manager    I would like to pass my compliments on to the manager regarding Paige at the Newcastle Call Centre. We have had an ongoing issue with our account for half a year or more and despite being a difficult and angry customer to deal with, she was calm and took ownership of the problem and saw the situation through to a positive resolution. Her entire attitude was very different to some of the people and teams I have spoken to at Sky and she is a credit to your team.   All the best   (Removed)   Moderator note: Removed personal details ... View more

Spoke to a guy, (didn't catch his name) this afternoon who was very quick, polite and helpful, On an already stressful day, I was on and off the phone quickly as he solved my issue instantly.  ... View more

I am not sure of his last name, and I did not receive the post Sky visit feedback email so unable to give my feedback, so hoping to post something on here and the feedback gets back to Toby.   Toby came to me on Wednesday 26th July between 12:00 - 14:00 in the South East (Kent) area. TN15 is the start of the post code. He was absolutely great and nothing was too big of a problem for him. Very well mannered and a nice person to be around.   Please ensure he is recognised for this! ... View more

I have been in (relative) despair over the mast week with my lack of Sky and Openreach service. All of your advisers have been lovely but Holly went out of her way, even though I had an 11 day wait for an openreach engineer [the third one] when speaking to Holly today she has managed and been really patient with me, to get my Sky TV completely up and running in two rooms.   I hope you really appreciate this member of staff/your wonderful colleague, Holly Best regards Kim Jones   ... View more

Kye was spending hours trying to help he even called me b ack the following day about the puck and helped me so much. Unfortunatly the internet is very poor here and eventually Sky glass will replace the system which will arrive next week but he was so helpful and pleasant he deserves a pay rise for all his skills helping me and my lack of internet skills. Mark from Stockport I spoke to tonight who was very helpful in the log in issues he also was very helpful I do hope you all  get the support  and praise you deserve. kind regards Linda Howes ... View more

A big thanks to Craig in the Glasgow office for restoring our faith in Sky after several useless calls and getting the foreign call centres. He understood the issue and explained what he was doing the whole time and had such a pleasant manner. When he couldn't deal with it anymore, he promptly passed us to the correct people and there we spoke to Lyn (sorry if its the wrong spelling) on the guest team. She resolved out our problem so quickly and gave us the best number to contact them in the future. I'm so very happy and impressed with the customer service we received today thanks to Craig and Lyn! ... View more

I'm a bit late doing this, but I just wanted to say a massive thank you to Andrew who I spoke to back in November it was down to his good customer service that we decided to stay with Sky instead of moving to another provider.  I didn't get the customer service Feedback thing to give him 10 out of 10, so thanks, Andrew ... View more

I just want to say a big thanks to the customer service agent Victoria who tried to help me with a broadband engineer query. Although she couldn't resolve my query she tried all she could and was just brilliant! Easily the best customer service agent I've ever dealt with! If agents can get customer recognition rewards I would love for her to receive recognition for the service she gave me over the phone! Thank you!  ... View more

Thank you very much to Jon in cancellation/retention today (23/01/24) After contacting Sky yesterday, about a huge rise in our monthly payments and speaking to 4, yes, 4, very unhelpful reps, we had decided to cancel our account today. On speaking to Jon (short for Jonathan, I think he said) and being offered a much better deal, we decided to stay with Sky. Immensely helpful, efficient, polite and friendly, Jon is a great example of customer service. ... View more

I would like to express my gratitude to the exceptional call handler who skillfully addressed my complaint on 19th July. After enduring numerous frustrating calls and unsuccessful attempts to resolve the issue, I had grown increasingly disillusioned with Sky. However, this remarkable individual truly listened to my concerns and took decisive action to resolve the matter. Their dedication and professionalism not only resolved my complaint but also restored my faith in Sky's reputation.     ... View more

So this one is a bit of a double thank you Firstly i wanna say thank you to @adam Who provided me with answers to the questions i asked as well as being patient while i pecked his head about offers an deals Secondly i want to say an absolute massive thank you to @Samantha who offered nothing but Grade A service She was Friendly a great communicator but not only that she had banter at a high level which was freaking great.   All in all Sky customer Gets an A grade from me ... View more

Thank you for the explanation. ... View more

I would love to say an extra special thanks to the sky customer service worker gilian. I was passed about 4 or 5 times before getting put through to her, she made the whole issue pretty much go away 🤣🙈. She was very polite and normal of that makes sense, she made me totally comfortable and sorted all my WiFi issue. For future I will be asking for her for any issues I have. ... View more

I have been having difficulties setting up  new TV with a second Mini box in my house and despite some really great support from the technical team an engineer was bookedto come yesterdayJuly 17..Jordan arrived promptly and after I had explained the problem he imediately got to work and after about 20 minutes the issue was resolved.He was efficient polite and very confident in what he was doing .I was most impressed and although I am not accustomed to writing reveiws I was soimpressedI felt he needed to be commended for his excellent work Well done Jordan Mary Seymour     ... View more

To Help with the misinterpretation of my query asa to why my EE contract should have covered any of my contact instead of from my SKY account.   ... View more

I just phoned regarding broadband issues that we have been having for a number of days. I got through to Dimitri. He was extremely helpful and polite. He was knowledgeable and knew exactly what he was doing and how to tackle the problem we were having. Normally calling any company with issues is stressful, but Dimitri made it easy and he deserves recognition for the amazing job that he did and how nice he was to me. Nothing was too much trouble and he provided all  information with clarity. Often when calling companies you speak to someone that clearly doesn't want to be there but he did not give this impression at all - if all customer service people were like this it would be much easier to get issues resolved. ... View more

Can't believe how well my Mini box is working ... View more

I'd like to thank Henry from Sky help for sorting out my Sky mini box problem . It was driving me crazy!! Since the day it was installed. After numerous phone calls to Sky and BT(WiFi constantly going down)Henry solved the problem ... now it works great and my WiFi is back to normal!! it was that 5mhz thing .Thanjs Henry do patient and understanding and helpful ... View more

We want to say a huge thank you to the engineer Rich who attended our scheme in Ashby de la Zouch today and assisted the residents in getting their Sky up and running again and helped everyone with their queries. Excellent customer service, very polite and knowledgeable  ... View more

There is a woman called Amy I think her name is she has a northern Irish accent she helped fix my broadband issue that is going on weeks, rang up multiple times and got engineer out still wasn't working she helped me fix this in 2 minutes even when I was probably coming across as rude because I was so frustrated, big thanks to her for the great customer service  - Eric ... View more

YOUr SO COOL ... View more

Just want to say a massive thank you to Gregg. Had an awful day dealing with an old mobile provider who just didn't want to help and was about to give up but when I got through to Gregg he helped me so much and got the issue resolved. So glad i chose Sky and Gregg made it all the better. Thank you for making my NEW customer journey the best!! ... View more

I'm having, trouble with my hub and it's been very, frustrating for me to load websites, and use the apps on my tv and other devices, so it's been nice of sky to send me out another hub to see what the problem is  ... View more

Would like to say a big thank you to the  lovely lady  customer advisor for removing sky cinema yesterday and adding Netflix to my package so easy kind and helpful with downgrade fee I call that excellent customer service sorry I didn't get your name 10 out of 10 I hope you see this thank you so much 😊  ... View more

Today an engineer came out to my home to sort internet issues. I didn't catch his name but wanted to say a big thank you, he was kind, patient and understanding and to top it off went out of his way to make sure I had everything I needed from this service. Amazing 🤩. ... View more

I just wanted to say thank you to friendly and professional Sky Engineer who installed our ONT and setup the connection.  I apologise for being terrible with names, I believe it was Gavin.  He had been out about a month ago to investigate a line issue with our previous FTTC service too. ... View more