Send Thanks to Sky

Hello   I just had a call with an adviser today in the cancellation team as I had a query about a new phone contract with Sky.  I was aiming to leave feedback but there was no option at the end of the call. The adviser was extremely helpful and made sure I fully understood the process so I wanted to make that known. The call took place 17/06/2023 and the call ended around 19:00. I think the advisers name was Dave in the cancellation team and he was Scottish but please can you pass on this feedback.   He was very understanding and explained everything thoroughly to ensure I understood the process. I was confused about next steps as I wanted to keep my old number but he explained that because I had bought a new sim plan I couldn't transfer my previous plan number as this was also with Sky. He reassured me and managed to find a solution to my issue by cancelling the new sim plan and upgrading my data plan to 20GB whilst continuing to pay the same price.   I was hesitant about calling but I'm so happy to have the issue resolved promptly and really appreciated Dave's patience and communication.  Thanks ... View more

I'm having, trouble with my hub and it's been very, frustrating for me to load websites, and use the apps on my tv and other devices, so it's been nice of sky to send me out another hub to see what the problem is  ... View more

Dear Sky people, !!!!! After numerous attempts at trying to resolve "issues" in regards to TV/BROADBAND/PHONE  ETC we finally found someone who REALLY listened  to our requirements ,and then set out to resolve them in a knowledgeable and professional way, he done all that with genuine kindness and good manners in a warm and sincerely genuine way,and we cannot thank him enough !!!  His name is NAD  and he is based at SILVERBURN  SHOPPING CENTRE in Glasgow !!! We are absolutely delighted with our new "package" and with all aspects of  Sky Service !!! Thank You again Nad  !!! Rona & Frank  ... View more

Would like to say a big thank you to the  lovely lady  customer advisor for removing sky cinema yesterday and adding Netflix to my package so easy kind and helpful with downgrade fee I call that excellent customer service sorry I didn't get your name 10 out of 10 I hope you see this thank you so much 😊  ... View more

Hello. We had an engineer visit 13th June I'm afraid we don't remember his name but he arrived on time, was very friendly professional  and solved our problem quickly and he was very respective of our property, Rob Dedman  ... View more

Thanks for being so helpful JOSH ... View more

Would just like to say, I think his name is Horsh, he's a call handler for sky, he was terrific, he went above and beyond for us as long term customers, my dad was extremely impressed with his conduct. His work ethic is tremendous, he sounded unwell but still came to work, still handled the call with such care and respect, thankyou Horsh for such a wonderful customer service experience, sky need to recognise your excellent work effort, thankyou again!    ... View more

Want to give a special thanks to Kayleigh from Home Move in Livingstone for being so helpful with my moving issue! Had an awkward problem of being abroad for a while and moving but didn't want to cancel my Sky account and I am so grateful for her advice. She has solved all my problems with ease. Cannot thank her enough! ... View more

Absolutely delighted with the help I received by Michael in technical support all week he has gone above and beyond to resolve my issuse, and to call me.ba k each time he said he would,  Peter from sky store was fabulous and resolve an issue,  Thank you to another lady in tech support who helped and sent me in the right direction,    ... View more

My problem is that I want the full fibre Sky package, but because the installers , Open Reach, can not/ will not  install it, I had to find out why....On contacting Sky, on two speparate occasions, two lovely Scottish ladies, Jacqueline (Dundee?) and Hilary, have taken time, listened, rang me back with further info when promised and provided me with possible solutions. Why the problem?  I have an emegency care line which must be connected within  the system and it is currently not possible with the package I require.. Thank you ladies ,for all your help and definitely the extra mile, though one of you said it was your job! Also sharing information,explaining,  expert knowledge and providing helpful alternatives to enable to get what I need.. hopefully... I am grateful ... View more

OK. I was about to leave sky. Firstly I was being charged for kids TV that I never asked for as I don't have kids. Well the first man I talked to was pleasant but he tried everything to dissuade me from talking about it or going further so that is a huge red flag. He promised he'd ri g me back. Waited two days n nothing. Second time a girl told me sorry but the engineers can't fix the problem as it's an old box. I had requested to cancel sky a month previously and I was getting so many texts n emails from sky asking me to come back and when I did I was just fobbed off. Until a lovely girl called Emma who was the only person who rang me back and said I'm going to do my best to fix this. I told her what what the engineers said. I get a call on the day my sky was turned off and it was Emma and she said go and check your TV and it was on. I suffer with bad depression n TV is a comfort. She also gave me an excellent deal. Half the price I was previously paying. Only for her I would not be a sky customer. So I'm not thanking sky that I'm with 12 years and you don't get thanked or rewarded for being loyal. So sky my name is Angelina Mongan in Dublin Ireland. So you'll know the Emma I'm talking about. She was so caring and understanding , going out of her way to fix this for me. She actually made me cry cause I was so grateful. Please give her a raise. She deserves it. I've never ever had such a wonderful person help me like that. Thank you Emma. I hope sky recognises what a gem you are and they are lucky to have you.  Thank u again Emma Angeluna       ... View more

Hi,    I would really like to say thanks to all the Sky team members who have helped get me through the process of setting up my broadband, from installation of connecting the house from the street to the internal. May I add both the engineers that arrived were very helpful and Tarek who installed the router inside was very polite and very tidy a great asset to sky you have there.   Also I would like to thank all the sky customer team members and I mean all, They have all been super polite and professional. Even to point where I have called the wrong department of the sky team, they have gone out their way to connect me to the correct department. Please if possible all the sky team I have dealt with from the start could you please thank them all and continue with the hard work they have all put in.   Thanks again to all the Sky team.   Dan     ... View more

We had a house fire in April and have been in a hotel since,when I phoned initially to inform sky they were brilliant about losing boxes and so understandine and said no charge when we get back home for new boxes,installation and reinstating servies we had because of the circumstances,I phoned on 19th September to get everything sorted for moving back in, I spoke to vera and was accidentally cut off I phoned back and got a man who told me I had to pay £150 to get everything back on,as you can imagine how upset I was as money is very tight with all the replacements we nee and we have been with sky for 18 plus years but I told him we would go elsewhere,Vera phoned me back and said she would try to sort things out with her manager,I got a survey request on the 20th and gave a bad review which I regret now but this wonderful lady vera phoned me at 12.15 on the 20th September and herself and her manager had sorted everything out,not only was there no charges but she has arranged an amzing 24 month contract for everything,she was so lovely,sympathetic and helpful and Vera ( I think her name was ) and her manager went way above and beyond and we cannot thank them enough for giving some light in an awful year and restoring my faith in human nature,Vera and your manager thankyou so very much. ... View more

As a result of some recent issues, an engineer visit was arranged for today.  A gentleman by the name of Adrian arrived and spent considerable time sorting the original problem out as well as some new problems he identified !       Quite frankly, we have never had such professionalism and willingingness to please from anyone at SKY in all the years we have been a customer.   Thank you Adrian - we really appreciate it !     ... View more

Fatima, was absolutely fantastic at supporting me today with several issues. She well and truly went above and beyond, which is unhead of these days. She understood my issues and some of the physical restrictions I had resolving the issues and She worked with me to work around alternatives. All around fantastic support from her. ... View more

I want to say thanks to customer services for the brilliant service that they provided yesterday. Unfortunately I did not get the name of the chap that I spoke to..... I was having problems with the 5G wifi on my SR203 router where it would fail if I moved or disturbed it in anyway . There was clearly an issue with an internal connection and the problem had existed from new when ther system was installed in January. It had progressively got worse to the point where it was more Off than On. Anyway the Customer Rep. said he would get a replacement router sent out to me, and I received it this morning  - less than 20 hours since I phoned them! Thanks.   ... View more

Shout out to marrie in retention, you are an absolute star, great customer service..five 🌟 stars 🌟  ... View more

A big thanks to Paul in the Plymouth store/stall. We popped in last week to ask for some help and he was spot on with it, saving us from having to spend ages on the phone with support. I know not all store staff are meant to provide technical assistance but he was extremely helpful and patient with us! ... View more

I rang up sky as I was unsure of specifics of a laptop, I got passed onto Jeff who was very helpful and after I decided to think about it he offered to ring me back when it was convenient for me, I missed the first call but he left a very professional voicemail and proceeded to tell me when and why he would call me again and the exact time I asked for he was calling. Unfortunately on this occasion I didn't end up buying with him due to buying online but I only bought it because he is was very polite, professional and amusing!  ... View more

Received A1 service from Ryan Wade. Looking to enter a new contract he patiently explained every detail.  ... View more

Darren from the retention team, wirking from home, located in wales. I had astounding customer service from Darren,  i  was genuinely pleased to talk to someone who seemed like they enjoy the job, was helpful and explained things in a way i understood, i am very thankful i got Darren to talk to. ... View more

I have been with Sky, using a dish, for 21 years. I decided that I wanted to migrate to Sky Stream to take advantage of the more modern technology and channel bandwidth available with streaming. I spoke with Mohammed after 16.00 on 3rd January. He talked me through the options and helped me by putting a pack together for me, which included two Pucks. The Pucks were delivered by DPD at midday on the 4th. They were simple to install, except that there was an account linking issue, which was resolved during a phone call with Ayesha. She experly led me through the reboot/update process which resolved the issue. So, within 24 hours of deciding to go Sky Stream, I was up and running. A big thanks to Ayesha and Mohammed for making iy possible. ... View more

Advisor Violet was brilliant today. We had had a new hub and couldn't connect it to the tv. She talked us through the whole process and was very, very patient while we struggled to get it right. It's difficult for elderly people to always grasp what's needed but Violet just stayed on the line until we were sorted. So grateful thank you Violet  ... View more

Since moving in to our new home, my fiancé and i have had many issues with our previous broadband provider, we decided to join Sky and it was the best decision we have made. Every interaction with all parts of the customer service teams at Sky has been amazing, any issues that we had were promptly resolved with a great amount of kindness and Sky has the best customer service i have seen to date. I would like to say a massive thank you to Raheem/Rahim from the deals team i think, alongside Kyle from technical support, sadly these are the only names we have written down but i want to mention that everyone i have interacted with at Sky has been empathetic, kind and efficient. Again a massive thank you to Raheem/Rahim (didnt ask for the spelling sadly) for the amazing assistance that was provided to me today, he has provided me with the best costumer service expirience that i have expirienced and a job well done to Sky for hiring great people to work at their company. ... View more

Honestly...Martin was ace! Helped me set everything up on new streaming boxes and router...had great convo along the way and went above and beyond yo help me get set up! Had a good connection going... hope he looks me up! Ha ha!  ... View more

As before, we've had splendid customer service today!  We hadn't thought that external line problem  was the culprit and purchased  a new phones.  Once the former was established, all was resolved in 4 hours and, we have new handsets!  Many, many thanks! ... View more

Darren (unsure of his surname) came out to my house to fix an issue with my broadband. I don't like letting strangers into the house but Darren was so friendly he put me at ease.  He fixed the issue with my broadband and also fixed an issue I was having with my remote (which I asked him to look at whilst he was here).  I work from home and don't speak to many people during the week, but Darren let me talk his ear off about my pets and he told me about his dogs and tropical fish.  Thank you to Darren for fixing my broadband issue and also fixing my remote! You are a hero in our house!  ... View more

Thanks for your help for today 23rd May 2023  10 out of 10  ... View more

I called customer service on Saturday 20 May at 10.53 to get done technical support for a camera doorbell which wouldn't connect to wifi. After some dismal service from previous doorbell company I bought a different one but the new one wouldn't connect. Having got very frustrated I called Sky for help and George was so patient and helpful and we got it sorted. What a contrast. I ve been a Sky customer since 2003 and one reason is your helpful staff.  ... View more

What a breath of fresh air Claire in Technical was today! It was a 5th call to sort out a billing issue after upgrading to full Fiber. (In short the offers didn't get applied and were no longer available). Clearly it was a challenge to sort the issue as previously either nothing got done or I was passed on to someone else and after hanging up with a promise of a call back, I had no update. However, Claire took ownership of the problem, liaised with the relevent people and kept me informed.  She is an asset to Sky and deserves praise (review the notes on file).  I was left a satisfied customer.  ... View more

My name is Jason Cairns. I've just switched from SkyQ over to Sky Stream. I had some initial teething problems getting access to certain apps. Despite my own efforts I couldn't resolve them. I got in touch with Sky customer services and was put through to young lad called Sean. My problem was very complex for some reason. The apps just wouldn't recognise my details and link them to my account. Time after time Sean would take me through different attempts to try and rectify the issue. I have to give it to Sean, he was patient and professional throughout the whole process which took a long time. I hope recognise just how good an employee Sean is and what a credit he is to the company.  ... View more

After having a stressful few weeks with services I actually phoned sky to leave as was upset over issues I was having after being with sky for over 8 year. However I rang up and literally spoke to the kindest customer service agent called Robert. I belive he may be from Holland or somewhere similar with the accent he immediately helped me and jumped into action and solved the ongoing issues the best he could I've called before and 9 times out of ten do get Lovley people to help however he outshines I didn't come of the phone with more money added to my bill or asked to sign up for more services everything he did came at no cost at all.I really needed help today as was at the end of my tether and he genuinely cared and understood. Please give him a mention as you are all at sky very lucky to have such an amazing employee I've never wrote a review about anyone before but Robert definitely deserves a mention Thankyou for having such great people on your team for all your customers Thankyou Robert 😊 ... View more

I was having some issues with two laptops connecting to broadband after some settings were changed on Sunday. One new laptop wouldnt connect but the other would when I logged in this morning. An operator from the sunday had made an error in not actually booking an engineer call out and then when I rang to chase this, it was advised an engineer wasnt actually coming out and his colleague hung up/ line dropped when putting me through to a different department. I rang back for again (9.48am)  feeling particularly cross and lacking in hope that my issue was going to get solved and that I was going to be fobbed off. As I had rung a few times, I was picked up by a department that apparently deals with people who keep having to ring back. I was really stressed and cross (couldnt get logged into work) and spoke to a Sky colleague who clearly new how to deal with stressed out customers and did his job brilliantly. I wanted to say thank you to him, for being professional and calm while i ranted, but he then put me through to a technical colleague (Alex) at 10.19am ish who sorted my problem and stayed on the line to make sure it was definitely fixed. Alex immediately understood the problem and lifted my mood telling me stories about his dog. Both colleagues were fantastic and credit where it is due. If possible to find them, please send my thanks (Alex had profuse thanks at the time, but i wanted to send my thanks to his previous colleague also).    Thank you!  ... View more

I would to thank the sky mobile guy Graham who helped the other day for his help ... View more

Kye was spending hours trying to help he even called me b ack the following day about the puck and helped me so much. Unfortunatly the internet is very poor here and eventually Sky glass will replace the system which will arrive next week but he was so helpful and pleasant he deserves a pay rise for all his skills helping me and my lack of internet skills. Mark from Stockport I spoke to tonight who was very helpful in the log in issues he also was very helpful I do hope you all  get the support  and praise you deserve. kind regards Linda Howes ... View more

I overheard an elderly lady in a cafe on Grassington today talking about Gary from Sky who is her befriender and calls her every Sunday for a chat.  She was taking about a video filmed for Sky called To hear a Smile . she wanted to show it to two friends she was sat with, I found it on my phone and took it over to them its a very sweet advert and reinforces how isolating life can be for many people.     Please say a big thank you to Gary - surname unknown - he may not realise how much of an impact that call has on this lady.     Hopefully Sky recognize what a difference Gary is making    It's very nice to pass on good news for a change      ... View more

Recognition where its due    Thanks to Chris (Removed) for his professionalism and excellant customer service whilst dealing with my case.   Sky are lucky to have such an employee    MK    Moderator note: Removed identifiable details ... View more

Thank you for the explanation. ... View more

Thanks so much to Billy at Meadowhall, Sheffield store. He helped me choose a new contract, set up my phone and was just thoroughly kind and helpful.  Excellent service. And I am pretty sure he stayed well after his shift had ended.     Thanks to Rebecca too for the interesting conversation.   Really super staff ... View more

The odd button or two was sticking on my Sky+ remote controll. I ordered a replacement from Amazon, but it immediately became clear that it was not up to the job. Most of the buttons were sticking and I got a message to "replace the batteries" although they were fully charged. I sent it back and contacted Sky to see if they could provide me with a genuine product. They were VERY helpful and a new control is on it's way. I cannot thank you enough.   ... View more

YOUr SO COOL ... View more

I would like to thank Sharon for helping me choose the right product for my family, she made the sales process so smoothly and gave me plenty of information I needed and she definitely knew how to handle customers.  A well spoken lady you are Sharon.  Really appreciate your help.   Susina ... View more

Thanks to gauss who resolved  my issue via my call today. As I was getting out of contract charges even though I'd paid off my last bill huge help thanks gauss really appreciate your help @Anonymous  ... View more

Hi team,  Can I send out a big thanks to the customer services team for helping me sort out my data piggy bank 😎 and with absolutely no hassle at all, they were helpful, knowledgeable,  supportive, polite and just a pleasure to talk to 🤩🤩   I've been a Sky customer for 25+ years and still always happy with the service and support.  ... View more

I want to send a massive thankyou to @abd for helping me to order an ipad for my son for Christmas on Saturday 25th November 2023.  Not only was he was patient with me, we had a good laugh, he answered all of my questions, didn't rush me at all and i felt very at ease knowing he had alot of great technological knowledge. What a lovely young man.  ... View more

I feel I must bring your attention to the agent I spoke to yesterday. Her name was Becky, she said she was in Stockport. I was having trouble with one of my pucks, on a call lasting more than an hour, she was extremely patient, talked me through the reset process and we eventually got there, I was so impressed with how she handled things. I hope this get passed on to her and give her a raise.😁😁 ... View more

Hello I would like to send a very grateful thanks to the very helpful lady on Tuesday 28th November at approximately 19.45 This lady went out of her way to help us. We are mature citizens and not so quick with technology.  My husband had his email shut down and was very distressed.  Nothing was to much trouble she went to and fro getting advise and helping us explaining in a way we could understand. Her patience was admirable not only that she was polite and very approachable.  We cannot thank her enough.  When the problem was sorted we gave a big cheer and she was so pleased.  Thank you once again a real diamond.  Please ensure she gets some sort of recognition. Thank you           ... View more

I just wanted to say thanks to Elaine for her excellent customer service. She managed to knock my bill from £75 to £51, but I also had a lovely chat with her after having a rubbish day. She was really lovely and cheered me up.   Thanks Elaine. What a wonderful example you are.. She is Scottish and has worked for sky in total, 20 ish years. I rang at 11.34, so please pass my thanks on  ... View more

Apologies for the delay - but I wanted to give a massive thank you to Jimmy (Removed) for going above and beyond in setting up our broadband and TV in our new flat.    The 2 1/2 hours on the phone felt more like chatting to a mate than the usual process of speaking to a company. He took the time to understand mine and my girlfriends needs, even making sure we got the best deals on packages we were considering.    His thoughtful nature, humour and kindness didn't go unappreciated - and now we are settled into our first home, I wanted to personally thank him for being superb and let Sky know just how much of a credit he is to your team.    (PS I will 100% be calling you to set up Sky Sports in the future - even if you are a United fan haha!)    Kind regards, Dan   Moderator note: Removed personal details ... View more

I would like to thank Matt, Yvonne and Tony for the excellent service I received recently.   Moderator note: Removed personal details and added subject detail to body ... View more

I wished to cancel the TV element of my Mom's account.   After several emails and calls, Kerry (Sky Accessible Customer Service) finally sorted the first part of it this morning for me by adding my actioning a power of attorney so that I could deal with the account on my Mom's behalf. Thank you Kerry for understanding what I needed and resolving the issue so quickly so that I could speak on Mom's behalf. ❤️   Secondly, thank you so much to Lorraine who I have just come off the phone with. She used empathy and discretion to ensure that Mom wasn't out of pocket due to cancelling the TV element of the service. I have just started dealing with all things for Mom following the death of my Dad and it was so refreshing to speak to someone so helpful who just tried to make it as easy as possible for me. ❤️   I really appreciate the service I've received from both Sky operatives that I've had the pleasure of dealing with today.    Kind regards   ... View more

I'd just like to say thank you to the 2 customer service people I spoke to on Tuesday and Wednesday. I'm new to sky and it went live on Tuesday, I've always suffered from poor signal in most of my flat except from the room the hub is in. I joined sky because I upgraded the hub to the wifi max. On Tuesday I was still experiencing poor signal so I called them and the first man I spoke to was so friendly and polite and went above and beyond to help me, I didn't catch his name but we had a lovelt chat at the end of the call about his cat! I was still having issues the following day so I phoned again and spoke to the loveliest lady, again I didn't catch her name. She was so lovely to speak to and very helpful. She organised a wifi max pod to be sent out and it's arrived today, my flat now has speeds of 60/70mbps whereas before the most I ever got was around 5mbps! I can't thank Sky enough for rectifying issues I had with other service providers for 4 years! The customer service I have experienced on 2 occasions now has been absolutely amazing, the wait times are short and the people I've spoken to have been so helpful. So Thankyou to the man with the cat and the lady I spoke to for being so nice and fixing all my issues with my wifi! So glad I joined Sky ... View more

Just wanted to let you know how helpful Caroline from the home move team 1 has been.  She was extremely patient and understanding when she got a rather emotional call from me this week and not only helped and calmed me down but solved the problem and called me back on her next shift to finalise everything.  During this stressful time she was kind and helpful and it was appreciated more than she realised.  Thank you again Caroline.  ... View more

I had an issue with my Wi-Fi and Router after fibre being installed. Kayleigh came out to me (15/11/2023) and was so informative polite and knowledgeable. You are an asset to Sky Thank you so much for all your help ... View more

Hi    I spoke to a really helpful and very personable guy yesterday PM, whose name was Oli. The only other thing I know about him is that he lived in/near to Stockport UK.    I was wanting to add Netflix to my SKY Q account and he was hugely helpful in explaining, in plain terms how to do this. He was very patient too as I downloaded the My Sky app onto my mobile. He also talked me through when and how to avail myself of a new rate on Signature subscription as it was coming up to renewal time.  In all my interactions with umpteen company Customer Service Departments over the years, he had by far and away the most engaging and helpful personality, a credit to your organisation.  I hope you are able to track him or his line manager down and convey this feedback to him/them.  Regards      ... View more

I had a very complex complaint passed from team to team over 2 days. I was very stressed and frustrated. She is the only person I spoke to that resolved my complaint. Had lots of misadvice. I'm so sorry I don't have her name lovely Scottish lady asset to your company. Thank you so much ladybin third party cease escalations team. ... View more

I Would just like to say how much of an Amazing help Lori was today. She could not of been more friendly and helpful than what she was. Really helpful with out situation and was the only advisor who bothered to . What an Amazing lovely lady... definitely a credit to sky... once again thank you, you was a diamond. ... View more

I would like to praise Jack in the Netflix support department. He stayed on the phone with me today for about an hour or so trying to sort out a Netflix account link issue. Although he couldn't resolve the issue at the time, he prepared and readied other options as 'chatting' with Netflix agents was unhelpful. Jack promised to call back later after suggesting I actually call Netflix support to get 'unlinked' from a family member's account as the 'chatting' proved useless. I managed to talk with someone knowledgeable at Netflix in the end who sorted the issue and Jack did indeed call back, though I missed his call (he left a message), so I couldn't thank Jack myself. Jack us a credit to Sky for his service and patience and I hope he is properly recognised for this. Thank you Jack.  ... View more

In today's world, we're very quick to complain. Often, for those where things don't go quite right, their voice is often the loudest and it's not always does thanks get passed along when it's deserved.  Safe to say, that was me today. Who started his call with "Is this the right department to make a complaint to?"   Well, luckily for me, the chap on the other end of the phone today was Daniel in the Tech Team. He listened intently to my concerns and not only managed to calm me down, but had me laughing and ending the call one happy Sky customer with a new subscription that I wanted.   My concerns raised from trouble with Sky TV and Broadband post-move. Unfortunately for me, my apartment block hasn't upgraded it's Hardware and SkyQ won't work for me. Daniel helped me get setup with Sky Stream and sorted out ending my SkyQ contract. On top of that, my broadband speed issues are now being resolved with a visit next week after listening to why I was frustrated and empathising entirely and sorting it out without patronising me and really got to the technical detail that I wanted too.   What really made Daniel stand out to me was how human he was. There wasn't any carefully orchestrated 'call centre script' - just a fellow gamer like myself who understood why I wanted my Broadband connection resolved. We discussed video games, had a laugh and overall, he fixed every single one of my concerns methodically and saved me from the big headache I had with the stress of moving on top. I genuinely was in such a bad mood when I phoned today and I ended up feeling terrible I'd even wanted to complain by the end! 😊   Honestly, he's an absolute credit to Sky and embodied the spirit of the company. I felt like I was talking to a friend who was just being honest and helpful, but that also cared a great deal about Sky and Sky Products too. I wish all companies had a Daniel when I called 😂 ... View more