Send Thanks to Sky

I'd like to thank Henry from Sky help for sorting out my Sky mini box problem . It was driving me crazy!! Since the day it was installed. After numerous phone calls to Sky and BT(WiFi constantly going down)Henry solved the problem ... now it works great and my WiFi is back to normal!! it was that 5mhz thing .Thanjs Henry do patient and understanding and helpful ... View more

We want to say a huge thank you to the engineer Rich who attended our scheme in Ashby de la Zouch today and assisted the residents in getting their Sky up and running again and helped everyone with their queries. Excellent customer service, very polite and knowledgeable  ... View more

Just want to say a massive thank you to Gregg. Had an awful day dealing with an old mobile provider who just didn't want to help and was about to give up but when I got through to Gregg he helped me so much and got the issue resolved. So glad i chose Sky and Gregg made it all the better. Thank you for making my NEW customer journey the best!! ... View more

Many thanks to Animesh for all his help today in renogiating our Sky contract by telephone . He was very friendly and understood why I was confused.  He sorted out an extremely good contract for us.  A very good ambassador for Sky.  Thanks again ... View more

I'm having, trouble with my hub and it's been very, frustrating for me to load websites, and use the apps on my tv and other devices, so it's been nice of sky to send me out another hub to see what the problem is  ... View more

Would like to say a big thank you to the  lovely lady  customer advisor for removing sky cinema yesterday and adding Netflix to my package so easy kind and helpful with downgrade fee I call that excellent customer service sorry I didn't get your name 10 out of 10 I hope you see this thank you so much 😊  ... View more

My problem is that I want the full fibre Sky package, but because the installers , Open Reach, can not/ will not  install it, I had to find out why....On contacting Sky, on two speparate occasions, two lovely Scottish ladies, Jacqueline (Dundee?) and Hilary, have taken time, listened, rang me back with further info when promised and provided me with possible solutions. Why the problem?  I have an emegency care line which must be connected within  the system and it is currently not possible with the package I require.. Thank you ladies ,for all your help and definitely the extra mile, though one of you said it was your job! Also sharing information,explaining,  expert knowledge and providing helpful alternatives to enable to get what I need.. hopefully... I am grateful ... View more

Absolutely delighted with the help I received by Michael in technical support all week he has gone above and beyond to resolve my issuse, and to call me.ba k each time he said he would,  Peter from sky store was fabulous and resolve an issue,  Thank you to another lady in tech support who helped and sent me in the right direction,    ... View more

OK. I was about to leave sky. Firstly I was being charged for kids TV that I never asked for as I don't have kids. Well the first man I talked to was pleasant but he tried everything to dissuade me from talking about it or going further so that is a huge red flag. He promised he'd ri g me back. Waited two days n nothing. Second time a girl told me sorry but the engineers can't fix the problem as it's an old box. I had requested to cancel sky a month previously and I was getting so many texts n emails from sky asking me to come back and when I did I was just fobbed off. Until a lovely girl called Emma who was the only person who rang me back and said I'm going to do my best to fix this. I told her what what the engineers said. I get a call on the day my sky was turned off and it was Emma and she said go and check your TV and it was on. I suffer with bad depression n TV is a comfort. She also gave me an excellent deal. Half the price I was previously paying. Only for her I would not be a sky customer. So I'm not thanking sky that I'm with 12 years and you don't get thanked or rewarded for being loyal. So sky my name is Angelina Mongan in Dublin Ireland. So you'll know the Emma I'm talking about. She was so caring and understanding , going out of her way to fix this for me. She actually made me cry cause I was so grateful. Please give her a raise. She deserves it. I've never ever had such a wonderful person help me like that. Thank you Emma. I hope sky recognises what a gem you are and they are lucky to have you.  Thank u again Emma Angeluna       ... View more

Hi,    I would really like to say thanks to all the Sky team members who have helped get me through the process of setting up my broadband, from installation of connecting the house from the street to the internal. May I add both the engineers that arrived were very helpful and Tarek who installed the router inside was very polite and very tidy a great asset to sky you have there.   Also I would like to thank all the sky customer team members and I mean all, They have all been super polite and professional. Even to point where I have called the wrong department of the sky team, they have gone out their way to connect me to the correct department. Please if possible all the sky team I have dealt with from the start could you please thank them all and continue with the hard work they have all put in.   Thanks again to all the Sky team.   Dan     ... View more

Mariana came to connect the  full fibre to our house after open reach had done their bit. We were very impressed with her work,  she suggested an alternative (more tidy and sensible) route for the cabling. she was very tidy and also got our sound bar working with the tv properly. We think she is a great ambassador for sky.  well done and thanks again   ... View more

Fatima, was absolutely fantastic at supporting me today with several issues. She well and truly went above and beyond, which is unhead of these days. She understood my issues and some of the physical restrictions I had resolving the issues and She worked with me to work around alternatives. All around fantastic support from her. ... View more

We would love to send Jay  a big thanks for how he handled our problem today about 13.00 hrs 3/1/25. Our internet kept coming and going and even getting offered our neighbours settings. Our router is really old and have reset it and moved it so many times so thanks to Jay we've a new one arriving in 3 to 4 days. So pleasant and helpful thank you again Jay. Kathleen & Ian Aberdeen  ... View more

Shout out to marrie in retention, you are an absolute star, great customer service..five 🌟 stars 🌟  ... View more

A big thanks to Paul in the Plymouth store/stall. We popped in last week to ask for some help and he was spot on with it, saving us from having to spend ages on the phone with support. I know not all store staff are meant to provide technical assistance but he was extremely helpful and patient with us! ... View more

I rang up sky as I was unsure of specifics of a laptop, I got passed onto Jeff who was very helpful and after I decided to think about it he offered to ring me back when it was convenient for me, I missed the first call but he left a very professional voicemail and proceeded to tell me when and why he would call me again and the exact time I asked for he was calling. Unfortunately on this occasion I didn't end up buying with him due to buying online but I only bought it because he is was very polite, professional and amusing!  ... View more

Received A1 service from Ryan Wade. Looking to enter a new contract he patiently explained every detail.  ... View more

Darren from the retention team, wirking from home, located in wales. I had astounding customer service from Darren,  i  was genuinely pleased to talk to someone who seemed like they enjoy the job, was helpful and explained things in a way i understood, i am very thankful i got Darren to talk to. ... View more

I have been with Sky, using a dish, for 21 years. I decided that I wanted to migrate to Sky Stream to take advantage of the more modern technology and channel bandwidth available with streaming. I spoke with Mohammed after 16.00 on 3rd January. He talked me through the options and helped me by putting a pack together for me, which included two Pucks. The Pucks were delivered by DPD at midday on the 4th. They were simple to install, except that there was an account linking issue, which was resolved during a phone call with Ayesha. She experly led me through the reboot/update process which resolved the issue. So, within 24 hours of deciding to go Sky Stream, I was up and running. A big thanks to Ayesha and Mohammed for making iy possible. ... View more

Michael on the helpdesk today, 28/12/24, was very helpful and patient with the issues I was experiencing on glass tv. He worked through the problems one by one with consumate professionalism and solved the issue. Well done Sky on employing the right people. ... View more

Had a very lengthy call with Shiv yesterday (45 minutes)!!   He was very helpful and friendly and we had a few laughs.  He  asked if I would complete a survey but this hasn't appeared in my in box.  I would give him 10/10.  Please track him down and pass on my thanks. ... View more

Upgraded from Sky+ to Sky Q this morning. Darren explained what he'd be doing outside and then inside and gave us a quick demo when all set up. All sorted just after 9am. Excellent!  ... View more

Special thanks to Sarah from the house move team for helping with moving our service to our new home. When things didn't go the way we planned with the sky package we wanted she made a plan to sort it, including booking a call back at a convenient time for me to make final adjustmentments.. She explained the process over the phone and what computer wizardry she had to do to get the system to do what we needed it too. Thank you so much for all your help, it was one less stress in an already stressful time. 😀 ... View more

Big thank you to Sheila for sorting two hours worth of problems.  She was calm and understanding sorting out our 3 items.   Rating 10 out of 10 ... View more

I was helped today by Hassan from Sheffield. He was fantastic. He found out I had a connectivity issue with my Sky Fibre, and promptly arranged a Open Reach engineer to come on Tuesday 24th of December between 1 & 6 PM. He also gave me a credit for one month's internet. Which I was very happy with. He also took time to look at my phone, and other devices I have, explaining everything as he was doing his job. Nothing was too much trouble. Very Happy.  ... View more

I would to thank the sky mobile guy Graham who helped the other day for his help ... View more

I would like to pass on our thanks to Alison at the mobile store at the Intu potteries centre where she was more than helpful on Friday 20th December 2024    I had a bad experience with a call taker when I rang the main line a few days prior asking to upgrade to sky glass. They basically fobbed me off saying your best ringing up when your contract expires because they can't give me the best deal. I found this incredibly frustrating.. I was a customer wanting to pay you more!  I decided to enquire at the Hanley mobile store. Alison was brilliant. Very knowledgeable. Ensured I knew exactly what I was signing up , and let me know when I could cancel certain elements of my package to reduce my monthly price as there were some things which I know longer want to keep. She also ensured I signed the agreement to lock in my delivery date there and then !  Alison's service was brilliant to the point I will never ring up sky again. I would rather go back to Alison at sky store at the shopping centre and have the inconvenience of a 40 minute round trip as I know I will get what I need.  Alison was able to upgrade me to sky glass with no problem at all and yet some one on the main sky line didn't seem interested.  please pass on my thanks to Alison as she has managed to keep you a customer and also managed to have that customer pay you more each month    ... View more

I would like to say a massive thank you to Paul for being so attentive and genuinely caring about the situation that I was faced with. I tried to order a sky glass TV and I faced a few problems, Paul done his absolute best to try to fix the situation. He gave me regular updates on the order, and told me all of my options, supporting whichever decision I went with regarding My Sky. Paul really went above and beyond and didn't make me feel like a nuisance at all! Promotion for Paul!  ... View more

I just called up to cancel as we can no longer afford the contract. I talked to Lorry (Lorri?) and she was brilliant. She listened and she offered us choices. She expmolained the pros and cons and I don't feel judged for struggling to pay recently. She was a refreshing change from the normal call handlers at sky.  I hope I get through to her again next tirm ... View more

I overheard an elderly lady in a cafe on Grassington today talking about Gary from Sky who is her befriender and calls her every Sunday for a chat.  She was taking about a video filmed for Sky called To hear a Smile . she wanted to show it to two friends she was sat with, I found it on my phone and took it over to them its a very sweet advert and reinforces how isolating life can be for many people.     Please say a big thank you to Gary - surname unknown - he may not realise how much of an impact that call has on this lady.     Hopefully Sky recognize what a difference Gary is making    It's very nice to pass on good news for a change      ... View more

Hi.  I recently received notification from Sky Ireland (RoI) that Sky+ red button wouldn't work on some sports channels, and best switch to Sky Q.   Took a call Jackie in thier marketing dept., and talked me though what was required, and when I mentioned the cost, she advised me to call customer service. Did so, reducing my monthly bill by 50 Euro.   I arranged 12 months subscription to Sky Q. Date booked in 13th Dec. Barry, the sky engineer texted night beforehand to confirm time. He arrived on time, very polite, efficient and explained well everything about Q box and mini box.   Just some positive feedback on Sky services.  ... View more

Recognition where its due    Thanks to Chris (Removed) for his professionalism and excellant customer service whilst dealing with my case.   Sky are lucky to have such an employee    MK    Moderator note: Removed identifiable details ... View more

I moved home (Wolverhampton) on 14/12/24 and had a visit scheduled to install SkyQ at my new property. He arrived and informed me that due to my flat being on the second floor, plus various other issues, including a tree,  I am unable to have a dish. He explained that I could have a streaming service. I had expected that, so was fine with it. He then asked me if I had an ariel cable, so that I could watch some TV, whilst waiting for my streaming and broadband to be connected. When I said no  he proceeded to make me one!! It didn't work but I thanked him anyway. I tried setting it up again later ... and it worked!! It meant that I could watch Freeview, instead of sitting in silence all weekend. He left my flat thinking it hadn't worked but it did. I'm so sorry I don't remember his name but I want to say a massive thank you to him for being so kind and going above and beyond for me. Xxxx  ... View more

Thank you to Ash he was in store in Cardiff on 13/12/2024 thanks to him he helped me with my purchase and helped me purchase a new iPhone which was really good and I was very satisfied and happy with my device. Thank you to Ash I rate him ⭐️⭐️⭐️⭐️⭐️ ... View more

I have been waiting for a Sky feedback e-mail to be sent to me so that I can report back on a "Sky expert" who went out of her way to solve my issue. This has not been forthcoming so I am using this method to make contact. My problem started back in November when I couldn't access my e-mails due to a "two step verification" blockage. The code would not come through to my SMS messages. I was given two "Complaint IDs" while being passed through six different so called "Sky experts" over a two week period.  I was eventually in communication with Taslim from Bengaluru who persevered and made every effort not to be beaten by my problem. I was on the phone to her for over an hour on the afternoon of Tuesday December 10th 2024 and she resolutely stuck to the task of solving my issue. She was finally able to remove the two step verification off my e-mail account but could not verify whether she had been successful or not due to a lag in the operation of the systems. She arranged to phone me back the next day (Wednesday) to see whether what she had done had worked. Without any further delay Taslim phoned me back the following afternoon and found out from me that she had indeed been successful, as I had got access to my e-mails a few hours after her signing off on that Tuesday afternoon. I am most grateful to Taslim for her efforts and would thoroughly recommend her for recognition for her due diligence in solving my problem. She was extremely polite, patient and friendly throughout our contact and if there are any rewards within the Sky organisation for recognising excellent customer relations I would thoroughly recommend Taslim as a worthy recipient of such recognition. Yours faithfully. Roger Rees. ... View more

Thanks so much to Billy at Meadowhall, Sheffield store. He helped me choose a new contract, set up my phone and was just thoroughly kind and helpful.  Excellent service. And I am pretty sure he stayed well after his shift had ended.     Thanks to Rebecca too for the interesting conversation.   Really super staff ... View more

Tracy had been great tonight.  Formal complaint not resolved no callbacks hence finding ourselves ring back in again.  Tracy who picked up the call has gone beyond what I would expect and been a great help in moving our complaint forward.  Happily give her a 5 star + rating every time and a domino's  ... View more

The odd button or two was sticking on my Sky+ remote controll. I ordered a replacement from Amazon, but it immediately became clear that it was not up to the job. Most of the buttons were sticking and I got a message to "replace the batteries" although they were fully charged. I sent it back and contacted Sky to see if they could provide me with a genuine product. They were VERY helpful and a new control is on it's way. I cannot thank you enough.   ... View more

I think this person neeeds to be recognised and appreciated, I do not normally leave feedback but this person made me happy. So, I  wanted to take a moment to express my heartfelt thanks to Nicola for her exceptional customer service. Nicola your bright and bubbly personality, shone through on that call today (12/12/24 between 19:48 - 20:09) made my experience truly delightful. Her professionalism, patience, and willingness to go above and beyond did not go unnoticed. She even keep a flow of conversation and made me laugh. She is a credit to your team, and I am grateful for her assistance. Thank you once again NICOLA, for your outstanding service! Have a wonderful Christmas 🙂  ... View more

Many thanks for the tickets.  We had been previously so had decided not to go this year but the free tickets changed our minds. The lights were better this year and the grand children loved the lights. Thank you. ... View more

I called Sky today to talk about my broadbandconnection, and spoke to a gentleman who got tested my broadband got asolution. he asked me to complete a survey after the call, which I thought would be sent to me as an email. he was great guy thanks  ... View more

Thank you Stephanie for your great help today you did a terrific job and was helpfull and understanding, i was expecting to receive an on line survey ... View more

I would like to thank Sharon for helping me choose the right product for my family, she made the sales process so smoothly and gave me plenty of information I needed and she definitely knew how to handle customers.  A well spoken lady you are Sharon.  Really appreciate your help.   Susina ... View more

Thanks to gauss who resolved  my issue via my call today. As I was getting out of contract charges even though I'd paid off my last bill huge help thanks gauss really appreciate your help @Anonymous  ... View more

I want to send a massive thankyou to @abd for helping me to order an ipad for my son for Christmas on Saturday 25th November 2023.  Not only was he was patient with me, we had a good laugh, he answered all of my questions, didn't rush me at all and i felt very at ease knowing he had alot of great technological knowledge. What a lovely young man.  ... View more

Hello I would like to send a very grateful thanks to the very helpful lady on Tuesday 28th November at approximately 19.45 This lady went out of her way to help us. We are mature citizens and not so quick with technology.  My husband had his email shut down and was very distressed.  Nothing was to much trouble she went to and fro getting advise and helping us explaining in a way we could understand. Her patience was admirable not only that she was polite and very approachable.  We cannot thank her enough.  When the problem was sorted we gave a big cheer and she was so pleased.  Thank you once again a real diamond.  Please ensure she gets some sort of recognition. Thank you           ... View more

I feel I must bring your attention to the agent I spoke to yesterday. Her name was Becky, she said she was in Stockport. I was having trouble with one of my pucks, on a call lasting more than an hour, she was extremely patient, talked me through the reset process and we eventually got there, I was so impressed with how she handled things. I hope this get passed on to her and give her a raise.😁😁 ... View more

I just wanted to say thanks to Elaine for her excellent customer service. She managed to knock my bill from £75 to £51, but I also had a lovely chat with her after having a rubbish day. She was really lovely and cheered me up.   Thanks Elaine. What a wonderful example you are.. She is Scottish and has worked for sky in total, 20 ish years. I rang at 11.34, so please pass my thanks on  ... View more

Saira listened to my concerns and validated the issue I had experienced for two weeks,  which had not been taken seriously by other workers.  Saira reassured me, was kind and professional,  and arranged appropriate support.  My broadband problem was then fixed by the Open Reach engineer as Saira had informed him about the problem fully.  Saira then followed up few days later by a phone call.  Excellent service Saira and thank you very much!  ... View more

I would like to thank Matt, Yvonne and Tony for the excellent service I received recently.   Moderator note: Removed personal details and added subject detail to body ... View more

I wished to cancel the TV element of my Mom's account.   After several emails and calls, Kerry (Sky Accessible Customer Service) finally sorted the first part of it this morning for me by adding my actioning a power of attorney so that I could deal with the account on my Mom's behalf. Thank you Kerry for understanding what I needed and resolving the issue so quickly so that I could speak on Mom's behalf. ❤️   Secondly, thank you so much to Lorraine who I have just come off the phone with. She used empathy and discretion to ensure that Mom wasn't out of pocket due to cancelling the TV element of the service. I have just started dealing with all things for Mom following the death of my Dad and it was so refreshing to speak to someone so helpful who just tried to make it as easy as possible for me. ❤️   I really appreciate the service I've received from both Sky operatives that I've had the pleasure of dealing with today.    Kind regards   ... View more

Dear Sky,   I have just signed a new sky mobile contract. I was helped by Sakshi and Delicia. Both of them were very helpful and explained the process of activation with the PAC code!   Thank you very much 🙂 ... View more

I'd just like to say thank you to the 2 customer service people I spoke to on Tuesday and Wednesday. I'm new to sky and it went live on Tuesday, I've always suffered from poor signal in most of my flat except from the room the hub is in. I joined sky because I upgraded the hub to the wifi max. On Tuesday I was still experiencing poor signal so I called them and the first man I spoke to was so friendly and polite and went above and beyond to help me, I didn't catch his name but we had a lovelt chat at the end of the call about his cat! I was still having issues the following day so I phoned again and spoke to the loveliest lady, again I didn't catch her name. She was so lovely to speak to and very helpful. She organised a wifi max pod to be sent out and it's arrived today, my flat now has speeds of 60/70mbps whereas before the most I ever got was around 5mbps! I can't thank Sky enough for rectifying issues I had with other service providers for 4 years! The customer service I have experienced on 2 occasions now has been absolutely amazing, the wait times are short and the people I've spoken to have been so helpful. So Thankyou to the man with the cat and the lady I spoke to for being so nice and fixing all my issues with my wifi! So glad I joined Sky ... View more

Just wanted to let you know how helpful Caroline from the home move team 1 has been.  She was extremely patient and understanding when she got a rather emotional call from me this week and not only helped and calmed me down but solved the problem and called me back on her next shift to finalise everything.  During this stressful time she was kind and helpful and it was appreciated more than she realised.  Thank you again Caroline.  ... View more

The recent upgrade has resolved my problem with pixrlation. ... View more

I had an issue with my Wi-Fi and Router after fibre being installed. Kayleigh came out to me (15/11/2023) and was so informative polite and knowledgeable. You are an asset to Sky Thank you so much for all your help ... View more

Thanks for all your help SKY and especally what I am going through ATM, my partner died and she was the SKY account holder so everything had to be change it into my name, SKY were great about it and helped me alot... 🙂 ... View more

Many thanks to Mila (may be my dodgy spelling, pronounced MEE LAA), who helped me strike a fair renewal deal for my Sky Q package.   She was friendly and knowledgable and able to get to an agreeable deal really quickly. She clearly explained what would happen next and what I needed to look out for.    Ultimately she was right, happy Wife, happy life!   Thank you Mila 👍🏻 ... View more

I was calling to query what was going on with my switch to another broadband supplier who offered their own Fibre connection which Sky couldn't do because of Openreach. As I hadn't heard anything about my equipment I wanted to check if everything had been processed. Lori was a great help. She understood my reason for leaving and my concerns regarding my billing. She pursued the matter and advocated for me even though she knew I was leaving Sky. The next day she fulfilled her promise to me and called me to let me know how things had moved forwards and all was to my satisfaction. She was really friendly had good banter and a credit to Sky. My experience with Lori means I will always think of Sky first if I need another broadband provider with Fibre in the future. Maybe I'll even consider Sky TV... ... View more