I have been in (relative) despair over the mast week with my lack of Sky and Openreach service.
All of your advisers have been lovely but Holly went out of her way, even though I had an 11 day wait for an openreach engineer [the third one] when speaking to Holly today she has managed and been really patient with me, to get my Sky TV completely up and running in two rooms.
I hope you really appreciate this member of staff/your wonderful colleague, Holly
Best regards
Kim Jones