Re: A huge THANKYOU to Deanne. - Status changed to: We’re Finding your Staff Member

Hi. I received an automated text from Sky and it did not suit my particular purpose in reply. We have only been with Sky a month, I don't think that's long enough to recommend it. 6 months, maybe. BUT, I can sing the praises of Deanne (Scottish accent). On 17th Feb she had the patience of a saint. I am a pensioner so have no technical background/jargon. She managed to talk me through step by step what I had to do to get my TV working using wifi instead of the dodgy ethernet. She managed to do it with great grace and leave me feeling uplifted. She even called back the next day to check all was well. Can't praise her enough. If she is the example of a Sky employee then I look forward to the next 6 months when I would be happy to complete the questionnaire . I truly hope this feedback gets to her.

Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hey @Rozz 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  




Community Moderator 

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