Send Thanks to Sky

Thanks for all your help SKY and especally what I am going through ATM, my partner died and she was the SKY account holder so everything had to be change it into my name, SKY were great about it and helped me alot... 🙂 ... View more

Many thanks to Mila (may be my dodgy spelling, pronounced MEE LAA), who helped me strike a fair renewal deal for my Sky Q package.   She was friendly and knowledgable and able to get to an agreeable deal really quickly. She clearly explained what would happen next and what I needed to look out for.    Ultimately she was right, happy Wife, happy life!   Thank you Mila 👍🏻 ... View more

I was calling to query what was going on with my switch to another broadband supplier who offered their own Fibre connection which Sky couldn't do because of Openreach. As I hadn't heard anything about my equipment I wanted to check if everything had been processed. Lori was a great help. She understood my reason for leaving and my concerns regarding my billing. She pursued the matter and advocated for me even though she knew I was leaving Sky. The next day she fulfilled her promise to me and called me to let me know how things had moved forwards and all was to my satisfaction. She was really friendly had good banter and a credit to Sky. My experience with Lori means I will always think of Sky first if I need another broadband provider with Fibre in the future. Maybe I'll even consider Sky TV... ... View more

thank you so much for sorting my broadband and wi-fi out you are truly a wonderful lady , so nice to talk to a absolute wonderful person i cannot thank you enough . truly a credit to your job . xx marie  ... View more

I had a problem with my min-box and I sent an email to sky advising of my problem on Monday 22 May.I received a phone call from sky on Tuesday 23 May from a very helpful customer service.I explained the problem and was put through to the tec dept. At the end of it all I was able to get an appointment today 25 May between 8am and 5pm.Lucky enough I was able to be here and the sky engineer rang me about 10.30 am to day he would be here in 15 mins.It turned out the connection at my Q box from the dish was loose so the engineer put 2 crimps on it and said they will not become loose again. It done the job and I didn't need my min-box changed.I must say the service I got from customer service and the engineer was excellent..     ... View more

Sean whose ID Is son08   Sean whose ID is SON08 One of the best advisors I have ever spoken to. He is a real asset to sky. he is a real go getter and has a no nonsense approach, real problem solver , values time.  Normally when it comes to renewal it's always a haggle and difficult and a very long process . Not the case with Sean just got on with it. I trust  Sean completely and he is a very genuine person. His expertise shows in his work and what he knows . It was a genuine pleasure to speak with him and thank you for all the work  ... View more

I would love to say thank you so much to Hamza he helped me so much in buying a device with great care and helped me through he was also very friendly and explained everything and listened to all my questions he made talking with him easier. He is the reason I bought an ipad and renewed my broadband thank you so much Hamza! ... View more

Thank you fir helping to check that my Broadband Connection is okay. ... View more

thanks to the nice man who sorted my bill today with great discount did not get his name but was asian i think     the  time was around 1pm  many thanks again  ... View more

I would just like to say congratulate and thank Andrew from the dunfermline call centre (Removed) for his outstanding customers service. He was very patient knowledgeable and friendly. He is by far the best customer advisor I have ever spoken to from any company. Thank you so much for all your help Andrew. Also maybe his call should be used for training purposes. I really hope Andrew gets the recognition he deserves with his outstanding service that he delivered.   Moderator note: Removed identifiable details ... View more

An absolute joy to chat with Ikran, who made me feel she had gone the extra mile to make sure I was getting the best deal for my family. Super polite, crystal clear with information and incredibly helpful. If only every company had an Ikran! THANK YOU! ⭐️⭐️⭐️⭐️⭐️ ... View more

My broadband and tv were due for renewal next month and I got a fantastic deal and I'd like to say a big thank you to Elizabeth for all her help she was very kind thank you Elizabeth  ... View more

Eugene picked up my call to Sky about poor WiFi reception. He was patient and friendly. Eugene is based in Bulgaria. He completed all the checks with me and has arranged for an engineer to call at my home. Really appreciated his help and the conversation as a whole. Well done!😊 ... View more

I want to express my gratitude to Shiv for his assistance, who was incredibly helpful. He was quite understanding with me and suggested that I upgrade my phone, which I did. Even though it wouldn't have happened if it weren't for him, it was a wise choice. ... View more

Hi, I phoned you for some help to continue my sky account as I couldn't afford future bills. And with great help and understanding I kept all of my sky packages at a affordable price . I couldn't have asked for a better person to help me a very big thank you to you , all the best m sexton    ... View more

I can't speak highly enough of Martyn M within the Retetions Team. The entire experience, from the moment he answered the phone was fantastic. He was friendly, engaging and efficient, and not only knowledgeable but also took the time to address all my questions and concerns. My request had been made more complicated by other team members passing me around yet Martyn remained patient and polite throughout whilst he tried to work out what had happened. He was thorough and resolved my query to the highest standard. I cannot express how greatful I was to speak to such a hardworking employee and it is truly refreshing to speak to someone who takes pride in their work. He is an asset to your company. ... View more

For the last two weeks I have struggled sorting out broadband just to some system related issues that have had to be passed to another team. Other members from sky that I spoke to were pushy and generally uninterested when I had to originally keep calling back to explain the issue and would 'pass the buck'.   Jess then took ownership of this issue and although was not able to resolve it immediately did absolutely everything she could and kept me updated throughout. Jess went above and beyond and sent messages to update me, prepared everything before calling and was extremely helpful with any queiries.  This was not a great experience with Sky holistically although Jess and her excellent customer service exceeded all expectations and did a great amount of service recovery. If not for the work of Jess I would have looked for an alternate broadband supplier.   I'm unsure of any details besides a first name and believe she works within broadband sales. Jess deserves great recognition for her hard work, positive attitude and communication skills.  Thank you  ... View more

Just wanted to praise the engineer Lee who tried his hardest today to fix our Internet problem.  From the moment he arrived he was polite, thoughtful and professional.  He put shoe covers on even though I said it wasn't necessary and he was careful in my home listening to my instructions about my pets . He listened carefully to what had happened,  my concerns with respect and tried his very best to help. He's a credit to Sky , more staff should learn from him.   ... View more

Laura helped me to sort out the Move Home with Sky problem. She was extremely patient through the whole conversation and she walked through few possible solutions with me .  Now my problem fixed!  ... View more

 *** SKY TV must appreciate there staff for such services ***   Thank you so much Chelsea.. Your services deserve appreciation thats the reason I am sharing my thoughts hope SKY team read and appreciate you.   I am with SKY TV since more then 10 years but recently due some advisors errors and false promises and promises made to give me a call and apologise or compensate ... they lost trust ... i lost my trust talking to any advisor because they seem caring on phone but at the back they do mistake and customer like me suffers there mistake and extra billing.   But Chelsea is the staff I spoken to on 29/09/2023.. between 9.am till 10.45am.. Her customer services shall be an example for perfect customer handling. The way she handle my queries.. my issues... my past bad experience.... very Professional .. sweet.. caring... and with in time she handled my problem which I had been struggling and frustrated since August 2023.... she handled in one call and thank you to her manager as well she/he helped her.. but if services like her provided to customers will always keep us using SKY TV. THANK YOU Chelsea and SKY Team for having such staff and services. Words might not explain the kind of appreciation I really wanted to share for her .. but I am a happy customer for today just because of her.   If Sky needs to contact me they are most welcome.   Regards,   Asif Faizullah   ... View more

I renewed my sky sim deal yesterday as due for renewal in October I upgraded from 2 gigs to 4 gigs of data I had a very kind gentleman and woman helping they were fantastic so I want to thank them very much for there help I can't remember there names I'm an accessibility customer I then spoke to a guy who I couldn't understand he was foreign at sky mobile team I was told I'd only speak to people from the uk and not abroad please make sure in the future when I speak to sky mobile it's uk advisors only Thank you  ... View more

We came to our property to find our satelite dish had rusted off the hinges, and was hanging on for dear life by a thread.    Glen, gave me a courtesy call to let me know he was on his way,  and when he arrived at our property he was the most polite, helpful and friendly person my partner and I could have ever wished to meet! He did all he could to help us, and was so knowledgeable.    We cannot thank Glen enough for his time, and all his efforts today - what a wonderful man he is, and he truly is a credit to the company.  ... View more

I am a platinum member as was far from happy when my monthly Sky bill went from £125 a month to £148, then the following month was going to be £180. I rang to cancel and the chap I spoke to was about as good as a wet weekend in Cleethorpes. With cuts, got it down to £160. Was told that was it, I can arrange for your box to be collected if suits. I contacted Community Fibre in my area and was pleased with what I heard. I made one last call to Sky as my contract was ending today. I had the pleasure of speaking to a delightful young lady from Glasgow called Saniya. She did her upmost to get me sorted, trawling through various packages and spent around 40 mins assisting me. She came up trumps and I am glad to say, have continued with Sky. Something I didn't think would happen prior to the call. I'm not one for sending complaints or praises but this young lady jumped through hoops, to get me sorted.  So credit where credit is due. And she is 100% credit to Sky. Many thanks. Mr. M. Cox. Chingford. London. ... View more

Wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. After suffering numerous errors trying to sign up he went over and above to ensure my queries were answered and issues were fixed. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. Please do pass these comments onto his manager. Thanks Shane  ... View more

We are often quick to complain in this life but less quick to praise, so I wanted to credit @Anonymous (removed) in Sky's Dunfermline office. After having struggled for over a week to get where we wanted to, including one conversation leaving my wife in tears and our broadband and home phone cut off, Sheila took hold of the case and has brilliantly navigated us through the choppy waters of telephone customer services. We are now up and running again with the services we wanted. Thank you Sheila, your personal touch has been very much appreciated. Thomas   Moderator notes: removed personal details  ... View more

My mother and I spoke with Andrew in Dunfermline (from the dedicated Accessability team) on the 1st and 2nd Sept 2023. Andrew guided us through switching account details to my mother's name after my father's death. He did so clearly, thoroughly and with patience and sensitivity. He gave us a lot of his time, answered all of our questions and left us with a better understanding of what we were signed up for and what steps to take next. He made the effort to call us back directly on a Saturday when he was working and even called several times when he couldn't get through initially. His calm and methodical approach helped us to navigate and resolve a tricky issue and we are very grateful to him for that. ... View more

@Veronica Thanks a million for the help earlier. Just want to say that this should be the standard set at Sky with regards to customer care. Pleasure to deal with and took me through every step to get to a timely resolution.  ... View more

Ongoing issue from 10th October, I had taken to phoning in daily for an update. Then one wonderful day (29/10/24) I spoke to Gillian she took ownership of our issue and her closing statement was "don't worry Helen you don't have to call every day I will update you everyday" and Gillian was true to her word, I got a text every morning until Openreach had fixed our line. Then when it was fixed she called me to check I was happy. My only issue now is next time I have a fault I won't be able to get Gillian.  @GCL23 ... View more

Thank you so much for your help setting up my sky boxes, tv, e mail etc. You were so patient taking me through everything and getting everything working correctly. I hope your manager congratulated you on your excellent work. Eileen Howarth ... View more

Dear Sky Management Team, I hope this email finds you well. I am reaching out to bring to your attention a recent experience I had with your customer service that genuinely made a significant difference in my perception of Sky as a company. The individual at the centre of this positive experience was none other than Karen. From the moment I started my interaction with Karen, she exuded the utmost professionalism. Her understanding and empathy towards my situation were palpable, making me feel genuinely heard and valued as a customer. In today's fast-paced world, this genuine human touch is all too rare, and it was a refreshing change to feel so well taken care of. But more than just being understanding, Karen demonstrated an impressive level of patience. Regardless of the complexities of my concerns, she never made me feel rushed or as though I was a burden. It was evident that Karen was dedicated to resolving my issues, and she did so with grace and expertise. I believe that individuals like Karen, who go above and beyond their roles, should be recognized and commended for their outstanding contributions. They play a pivotal role in fostering long-term customer loyalty and enhancing the brand's reputation. It is my sincere hope that Karen receives the recognition she so richly deserves. Please consider this email as a heartfelt recommendation for her commendation. Thank you for your time and for having such dedicated employees on your team. I am even more confident in my decision to choose SkyStream as my service provider because of professionals like Karen.   Warm regards, Samiul ... View more

We spoke yesterday to Sohail ( hopefully the correct spelling ) one of the sales team.  He was absolutely brilliant and would like to acknowledge his help in sorting out our needs. Sky are so lucky to have such knowledgeable and friendly staff. Thank you Sohail. ... View more

Following on from the amazing work Phil fekm cancellations helped me, he put me through to a tech advisor Joanne; who was the epitomy of support; not only did she help me resolve and explain what has been going on with the issues with my line, she took her time to explain had Happened, broke down everything that had/ NOT happened, which made me reassured what was happening with my line rather than a no it all speaking jargon! Then she was helpful and understanding when I had to support my child, finding out her name we had a huge thoughtful conversation about an event she recently went to, that I had been to many a time and we clicked with the conversation, then afterwards she supported me more with resolving another issue just to help my child.     Sky...! Joanne should be fully recognised for her thoughtfulness and support for what she had done that no other tech advisor apart from another helped in cancellations   .  Please recognise her good work...!  ... View more

A very friendly helpful guy called to my place this ween, his name was Ian and he was a Sky engineer for Cork. He was bang ontime, he was actually a small bit early which really suited me. He called and was very helpful in getting my Sky to work. Vert efficient, very compassionate and very helpful. Even explaining the remote control properly to me. Thanks for sending such a decent man to my house.  ... View more

jeremy woodrow (diamond customer) I would like to send a thank you to Amber on the the mobile customer service desk? she was a breath of fresh air, and restored my faith in customer services.  My problem couldn't be fixed, but together we worked out a plan moving forward, which I am happy with.  Her knowledge of your services and systems was very good, which allowed her to help me with my problem.  ... View more

Don was very professional ,kind and helpful. He sett things up very quickly and was very supportive. Thanks alot Don and very nice person to talk to. ... View more

Reengineer who came out, went above and beyond. ... View more

Had great service signing up as a new customer from your call centre representative Junaid. Really helpful, clear and patient in letting us decide what package and products we wanted to go for. Long may this level of service continue with each renewal.  ... View more

Having only been a Sky member for 12 months I have recently had an issue with them and trying to change to Sky Stream, after 6 weeks of Live Chat, failed telephone calls and utter frustration I wrote a complaint as the attitude I was getting from staff was appauling - spoke to the complaints team via Whatsapp and spoke with Martin - he went above and beyond, took his time with me, empthasied and provided an outstadning service that has meant that I will stay with Sky because of him - Martin is fantastic at his job and deserves the recognition! Treasure your employees like Martin! ... View more

When you move home, there are always hundreds of calls to move before you can settle in. Out of all of these calls, my recent experience with Sky was by far the smoothest.   Tez is an absolute credit to the moving home team, and talked me through each stage with friendly and professional information tailored to my own situation.  ... View more

I had some questions about returning my Sky equipment. I spoke to Fardeen on 26/8/23 and he advised me to attach a note inside the box and ,maybe, send an email which I have also done. He asked me why I had left Sky and I told him that the Virgin package was practically half the price. However, I did say that once my contract with Virgin was up, if there were any more appealing packages with Sky  I would, almost definitely, be returning! He also mentioned going onto Uswitch to see what I could come up with. He was very helpful and friendly. I mentioned that one of the features missing with Virgin was that I could only  watch Friends a small part of the day but with Sky it was available much more often. I then discovered that Fardeen was also a fan of the program so we had a little discussion about that! I liked the fact that the conversation wasn't 'staged' and was much more personal. If only other customer service advisors were as nice. I would really appreciate it if Fardeen was able to see my letter. Many thanks. ... View more

Would just like to say a massive thanks to ym engineer Darren in Sheffield. Turned up on time, was very knowledgeable and very polite, explained everything step by step and made sure to tell me everything he had completed to get my sky working properly again. Very polite man and made me feel very comfortable 🙂 hopefully this message will be passed on because he is an asset to your team 👍 ... View more

Dear Sky   We recently moved house and the Sky engineer, Laurence (removed),  that did the TV install was a absolutely first rate.  Not only did he patiently go through the entire setup process with me, he even called back a few days later to check everything was still working ok after the broadband service finally got connected.  A real credit to the Sky brand !!  Location- Nuneaton Warwickshire.  Install date - 22/2/24 (pm)   Moderator note: Removed personal/identifiable details ... View more

I had some issues with sky,one of the staff from sky named Harrison he had helped me to sort my problems a very big thanks to him from the bottom of the heart.     From Mr Ali  ... View more

I would like to say a massive thank you to Rahen ( hope I have spelt his name correctly). What a credit to your sky team. Lovely mannerism, very professional, and understanding. Was very patient when I did not.understand something. Went through everything thoroughly.  Can't rate the service enough. Need more people like this in your team. Thank you for such a positive experience. I was hoping to leave a nice review in the surgery for him today but no survey came through after my call. So I hope this reaches him.  ... View more

Want to thank Jez who came out to us on 02/02/2024 in Hook, Hampshire. He text ahead to let us know he was coming, apologised for being early (he wasn't, arrived around 9am) was professional and knowledgable and not only connected our Sky box following our house move but also stayed to show us additional features of our Sky Q box which we were unaware of and also help with setting up the soundbar. I really hope he gets some additional recognition as this is the sort of service that retains Sky customers long term. Thank you! ... View more

Hayley was very understanding for the trouble I'd had regarding my 16 pro max order. She went out of her way to try and help and not even 24 hours after speaking to her I had a phone call from another man at sky (also lovely) letting me know my phone is on its way and due to be delivered tomorrow! Both of them turned around a negative experience into a positive one so thank you! ☺️  ... View more

I have an outstanding complaint with Sky following a failed/mis-sold Sky Q upgrade with many failed interactions with different agents. Then I was fortunate enough to connect with Andrew. What a breath of fresh air! Professional, articulate, technically competent and dedicated. From the first call he has taken ownership of my issue and is determined to follow through until everything is resolved. if you're looking for someone to train others in how customer service should be done, Andrew is the ideal candidate. I only wish I had taken his full name to include in my feedback ... View more

Just want to say a huge thanks to Jamshed who I spoke to on the virtual chat this evening. He was very helpful and patient with me and helped me sort out the renewal of my sky tv and broadband. Sorry we got cut off before I could say thank you.   Thank you Jamshed.  ... View more

Just had to put it out there that today we had Shaun (removed) come and upgrade all our Sky boxes. We have a pretty conviluted installation and he got his head around it and carried out a seemless upgrade and we are so happy and over the moon with his first class knowledge and work. We knew it was going to present a problem but he never stalled a true professional and actioned everything we could want. Very impressed, very diligent and a super guy - well done that man!    Moderator comments: removed personal information  ... View more

I just wanted to say a huge thank you to Christine Hamill who helped me yesterday spending over an hour explaining very simply how I could save money but also without being at all push or salesy pointed out clearly how I could swop some phones on my contract and end up with a better phone for a similar pricepoint.   I ended up swopping 2 phones and spending a little more but with more data as I required.  She also looked at my TV package to see if any savings could be had which was not possible but I was so grateful for her attention.    Mostly I am happy with the service I receive and I always know it will be a long call which can be hard when I'm trying to hold down a full time job, but yesterday I was cut off twice from other members of the team and was grateful when one person just talked at me trying to sell me stuff that was way beyond my pricepoint and seemed to ignore that the whole point of my call was to save money.   Christine, on the other hand, really listened to what I had to say and I brought up the fact that I'd been alerted to the possibility of swopping some devices and she explained how that worked and exactly how much it would cost me and how that would differ from what I was spending now.   She was amazing.  Just really trusted her to give me the right advice.     Thanks you Christine - you really did help me and you made my day a little brighter too.  🙂c   Moderator comments: edited title ... View more

Would like to highly praise (Removed) the engineer who came to see us on Tuesday. We are in the middle of a massive house move and he was completely unfazed by the situation. He offered solutions to all the problems which cropped up and was so efficient at suiting up in harness, replacing the dish, drilling a new hole in the wall to replace a dead cable and even had time to used to test our phone line coming from VoIP to a non fibre property. We sincerely hope that Simon is truly valued by Sky, as after 20 years on the job he is exceptional!   Moderator note: Removed personal/identifiable details ... View more

Excellent service by Tina in technical. Couldn't do enough for me. Very clear, concise and perfect example of customer service. Deserves the recognition. Thanks Tina. ... View more

We had problems with our Sky account and were put through to Andrew in the Livingston retentions/cancellations department. He was brilliant. Extremely pleasant and cheerful he resolved all our problems where previously others hadn't. He went above and beyond and we are extremely grateful. Thank you Andrew.  ... View more

Kyle came yesterday to set up and install SkyQ, very polite and efficient, the upgrade was quick and easy and he explained everything perfectly, 5 star engineer. ... View more

I made two calls today and both members of staff were so helpful, both people made me feel like they were there to help and not push expensive products to me. I had plenty of questions for both team members but especially a lot of questions about my broadband and tv during the second call! I was given plenty of time to talk to my partner on the second call (he was dealing with grumpy baby on the first so I had to ring back later!) and we were given plenty of help in tallying up costs of different packages/combinations. It was nice to make a call and not feel pressured to make a decision without chatting about it first. Thank you both for your time and help today!  ... View more

I called with a billion questions on switching to sky, as is my first time switching so was a bit nervous about how it worked. But Reji was incredibly helpful and kind, answered all my questions despite how many there were and was very patient and lovely. Thank you so much! I look forward to being a Sky customer! ... View more

I phoned today after an email to say my data plans were out of contract.  The lady I spoke to was brilliant and helped me find an even better deal than I had first been offered.  She was very friendly and very informative and I came off the phone very happy, which I find very rare these days when phoning a large company! Thank you! ... View more

Hi, After having  Contact with your Call Centre, I expected an E Mail requesting feedback, surprisingly none arrived. Which is preferred to other companies hitting you with feedback requests before you leave the site/ call. Well done Sky👍.   So I feel searching for feedback methods is warranted I this case. I called the Company on  31/7/23, and after a short delay(eased by a choice of music) a young lady called Shruthi took my call. She was at your India centre, as I am hard of hearing I usually have difficulty understanding heavily accented operators, Shruthi was excellent and understanding, making my renegotiation process easy and fruitful. She listened and answered all my Qs. The revised offer was acceptable, so I'm staying with Sky.    Please pass on my thanks to her, for being a spot on Agent and a credit to Sky.⭐⭐⭐⭐⭐.                                      Regards P H.           ... View more

I had a Sky engineer visit last Friday called Gary, I was in work, so my mother was there to let him in, it turned out that we had to have a new sky dish and all new wiring, my mother rang me to tell me everything that he had done and in fact it took him a couple of hours, in not the best weather.  He was polite, helpful and very courteous towards my mother, in fact she said it was a pleasure to see someone who took a pride in their work.   Anyway, Sky usually send out a survey straight after an engineer has called but I havent received anything and I wanted to make sure that Gary was commended for the work that he did, he is an asset to Sky, so thank you and please thank him on behalf of myself Dawn and my mother Kay   Kind regards ... View more