Excellent Customer Service from Declan

I called on Friday 2nd of February and spoke to Declan. I have to say, he was an amazing, friendly, polite and helpful adviser. I explained to Declan that I had spoken with one of his colleagues just before him and that I had hung up the phone on her as she was rude, very dry, hopeless and eating!

 

Declan apologised, explaining that should never happen. It was a first for me from Sky. 

Declan explained everything he was doing, looked at my Sky Glass and told me that he could see all the errors. Declan ran me through some tests/checks. He advised that I could have a replacement TV sent out. 

I have to say, he is a credit to have working for you. I hope that, if needed in the future, I have the pleasure of Declan being my adviser. Please let him know that I have sent this and that I said thank you, again. 

Do what you can to keep him as part of your team! 

3 Comments
Status changed to: We’re Finding your Staff Member
 

Hey @Leeanne8 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni 

Community Moderator 

Status changed to: Mission Accomplished