I would like to say a huge thank you to Sienna I think that's her name in Manchester. She had helped me sort my Netflix out today which has taken the best part of two hours. Rang back when she said she would and spoke to her manager. Unfortunately I got cut off our last call before I could thank her properly. She has been the only one who has gone out of her way to sort my problems out in over a week. I'm my opinion she needs to be recognised for this.