Above and Beyond Customer Care

My partner called today and spoke to David (removed) from the Glasgow Retention office to address a difficult and complex situation. David was super helpful, understanding and polite. He went above and beyond our expectations to help him and ensure that we understood everything.


While on the phone, David sent emails to various people, spoke to colleagues and managers to help and even had a possible non-returns charge waived to make life easier. 


This man is an absolute asset to Sky. He knows how to speak to people and get's the job done efficiently and to the highest standard. 


Thanks so much for all your help and support David. Have a great day.


Moderator note: Removed personal/identifiable details

Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hey @GlitterGirl 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  




Community Moderator 

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