Wifi Green Feathers bird box camera

[Highpeakhonda]

I have a Green Feathers Bird Box camera, which worked perfectly well on my old EE network.  Since I have changed to sky I am unable to connect the camera even though the network is there.  The camera is functioning correctly and runs on 2.4 GHz.  I have been into the sky hub and changed to just 2.4 and this doesnt work either.  I am reasonably IT savy but feel this is getting into danger realms.  Pleae can somebody help?

[jamesn123]

@Highpeakhonda 

Is the signal strength enough in the location of the Bird Box?

[Highpeakhonda]

Hi yes it's fine , worked absolutely fine with EE , just doesn't seem to like Sky !!

[jamesn123]

@Highpeakhonda 

Yes but EE's router is different to Skys so they will provide a different signal pattern. Have you taken your mobile to the location of the bird the box and seen what kind of signal strength you get?

[Highpeakhonda]

Yes it's full signal on my mobile 

[jamesn123]

@Highpeakhonda 

So you've split the WiFi bands on the Sky hub so you can see both 2.4ghz & 5ghz on your mobile? 
Then you've connected your mobile to the 2.4ghz signal and attempted to setup the bird box? What kind of error message do you get?

[Highpeakhonda]

No I could only see the normal one, I think that it is above my capabilities now, thank you for trying to help me I do appreciate it.

[jamesn123]

@Highpeakhonda 

You need to follow this guide

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[Highpeakhonda]

Thank you I will have another look at it 😊