Wifi not reaching all rooms

[Vicki-1]

Just got Sky Broadband and was told it would reach all the rooms in the house however my Daughter cannot get any wifi in her room and my Son has a poor signal, When BT installed it he said that it doesn't matter where the router is. But if you have problems speak to Sky and they will send you a booster.

Socould you please send a booster so we can get wifi upstairs.

Thank you.

[TimmyBGood]

@Vicki-1 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.