@Fat+Jimmy I've had exactly the same experience twice, they say they'll phone at a particular time - the phone rings, I reply, there's no response, the line goes quiet, - I then receive a message from sky saying I've missed a call from them! I've been on the phone for 4 hours cos I've been posted a faulty Q box which I exchanged for my old Q box - however there's an issue with the tracking system of the boxes so I haven't been sent a new one. I am having to wait 2 weeks for an engineer to come to the house, I'll have had no sky TV for 4 weeks and 3 days but have not been offered compensation - the 'missed' call was to offer me compensation. Funnily enough I've had no text from Sky offering me the opportunity to review the service and the phone calls. I would not recommend Sky the operatives, poor things, have to work from a script, have probably attended courses on customer service, and probably waiting for pay day and have no interest in customers other than to offer deals and keep them, the 'are you having a nice day' is quite nauseating now having heard it over an over again.
