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Discussion topic: why charges for a social tariff SIM

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Avatar for FrancescaPayge7
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This message was authored by: FrancescaPayge7

Message posted on ‎12 Jan 2025 01:20 AM

why charges for a social tariff SIM

Hi, I have a social tarrif BB and free sim with guaranteed no charges for the calls and texts within the 24m duration. How do I get the charges removed?

Thanks

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Avatar for Mark39
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Message posted on ‎12 Jan 2025 08:16 AM

Re: why charges for a social tariff SIM

Posted by a Superuser, not a Sky employee. Find out more

While Broadband Basics is a 24 months deal, the associated Sky Mobile free data plan is for 12 months. Have the 12 months expired?

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Message posted on ‎12 Jan 2025 08:46 AM - last edited: ‎12 Jan 2025 08:46 AM

Re: why charges for a social tariff SIM

Posted by a Superuser, not a Sky employee. Find out more

What are the charges for?  Not all calls are inclusive. (E.g. to service numbers such as 0845)

I am just another Sky customer and my views are my own even if you don't like the answers
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