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Discussion topic: why charges for a social tariff SIM

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FrancescaPayge7
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This message was authored by FrancescaPayge7 This message was authored by: FrancescaPayge7

why charges for a social tariff SIM

‎12 Jan 2025 01:20 AM

Hi, I have a social tarrif BB and free sim with guaranteed no charges for the calls and texts within the 24m duration. How do I get the charges removed?

Thanks

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Mark39
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This message was authored by Mark39 This message was authored by: Mark39

Re: why charges for a social tariff SIM

‎12 Jan 2025 08:16 AM

Posted by a Superuser, not a Sky employee. Find out more

While Broadband Basics is a 24 months deal, the associated Sky Mobile free data plan is for 12 months. Have the 12 months expired?

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