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Discussion topic: Cancel sky cinema

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This message was authored by Anneduddy This message was authored by: Anneduddy

Cancel sky cinema

Hello I need help with cancelling sky cinema

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancel sky cinema

Posted by a Superuser, not a Sky employee. Find out more

@Anneduddy 
To remove part of your TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by LauraWyatt This message was authored by: LauraWyatt

Re: Cancel sky cinema

Yes I took the free 4 weeks then wanted to sign up for £6  but your charging me £13 ?

This message was authored by daveNOS This message was authored by: daveNOS

Re: Cancel sky cinema

Posted by a Superuser, not a Sky employee. Find out more

@LauraWyatt No one on the forum is charging you anything, we are just fellow customers. If you want to cancel the trial you will have to call Sky and give the required 31 day notice.

This message was authored by SteveCK This message was authored by: SteveCK

Re: Cancel sky cinema

Actually SPEAKING to someone at sky would be really great. I can't get past the automated system. It DID tell me it had cancelled sky cinema for me months ago. But no. I'm still being charged. Where do I go from here? Do I have to cancel sky completely to get their attention?

This message was authored by caesarome This message was authored by: caesarome

Re: Cancel sky cinema

Posted by a Superuser, not a Sky employee. Find out more

Have you tried using the messaging service when it is available:

 

https://www.sky.com/help/articles/cancel-sky-tv

 

Select "No, I still need help" at the bottom of the page on the above link.

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