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Discussion topic: Difficulty paying bill

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This message was authored by Tracie7 This message was authored by: Tracie7

Difficulty paying bill

Could I postpone my bill until the 31st of May as had sick leave and didn't get paid being paid on the 31st may

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This message was authored by caesarome This message was authored by: caesarome

Re: Difficulty paying bill

Posted by a Superuser, not a Sky employee. Find out more

@Tracie7 

You are talking to customers here but what we can say for certainty is that if the bill isn't paid your services will be restricted until they are and if this happens to get them restored you would need to pay the bill in full and the next one if you were 2 weeks late or more in paying it. You would also need to setup a payment method or your account before your services would be restored.

 

If you pay by a direct debit and this fails Sky will try again 10 days later and it is only if the payment fails in this second attempt would your services be restricted.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Difficulty paying bill

Posted by a Superuser, not a Sky employee. Find out more

@Tracie7 
The billing process applies to all and is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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