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This discussion topic has been answered Discussion topic: Leaving as I'm not receiving what I pay for!

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This message was authored by: anthonywillis91

Message posted on ‎25 Dec 2024 08:46 PM - last edited: ‎26 Dec 2024 10:22 AM by Community Manager

Leaving as I'm not receiving what I pay for!

Leaving this [removed], come get your equipment or I'll stick it in the skip! !

 

Moderator note: removed inappropriate language

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This message was authored by: GD1 Answer

Message posted on ‎25 Dec 2024 08:49 PM

Re: Leaving as I'm not receiving what I pay for!

Posted by a Superuser, not a Sky employee. Find out more

@anthonywillis91  You're not talking to Sky Customer services, this is a customer helps customer community.  Nothing will or can happen in repsonse to a forum post from an unlinked account, essentially no one on the forum knows who you are.

 

In any event when you cancel you need to send equipment back, Sky do not collect it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 Answer

Message posted on ‎25 Dec 2024 08:49 PM

Re: Leaving as I'm not receiving what I pay for!

Posted by a Superuser, not a Sky employee. Find out more

@anthonywillis91  You're not talking to Sky Customer services, this is a customer helps customer community.  Nothing will or can happen in repsonse to a forum post from an unlinked account, essentially no one on the forum knows who you are.

 

In any event when you cancel you need to send equipment back, Sky do not collect it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎26 Dec 2024 10:40 AM

Re: Leaving as I'm not receiving what I pay for!

Posted by a Superuser, not a Sky employee. Find out more

@anthonywillis91

 

https://www.sky.com/help/articles/charges-for-not-returning-sky-equipment 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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Message posted on ‎26 Dec 2024 10:41 AM

Re: Leaving as I'm not receiving what I pay for!

Posted by a Superuser, not a Sky employee. Find out more

@anthonywillis91 if you still have the same Sky+ equipment as you had a couple of months ago, it's your property so you can do what you like with it. You'll still need to cancel your subscription,  however.

 

We might been able to help then if you had told us what issues you were having with it.

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